Highly motivated and focused CMA with over ten years of clinical experience. Excellent reputation for resolving problems, improving customer satisfaction, and driving clinical improvements. Clear understanding of daily clinical processes and assisting with training new staff. Eager to contribute to team success throught hard work, attention to detail and excellent organizational skills. Dedicated to patient care and positive outcomes.
Skills
Electronic health records
Patient Assessments
Medical Records Management
Medical transcription
Phlebotomy
First Aid/CPR
Simple dressings
Team Building
Regulatory Compliance
Process Improvement
Communications
Customer Service
Organization
Work History
Quality Assurance Clinical Specialist, 04/2019 to Current Baylor Scott & White Health – Highland Village, TX,
Focused work in the Quality Assurance program, including on-site evaluations, internal audits and customer surveys.
Increased customer satisfaction by resolving customer-owner complaints.
Maintained excellent attendance record, consistently arriving to work on time.
Delivered presentations regarding Quality Assurance and Accreditation at New Hire orientation
Assisted Employee Health team in delivery of annual influenza immunizations, resulting in over 90% immunization rate.
Assisted Employee Health in immunizations for New Hires.
Developed team communications and information for Quality Assurance Specialists meetings.
Processed subpoenas and court orders for release of records or provider testimony.
Maintained CMA and BLS certifications as necessary for this position.
Certified Medical Assistant II , 08/2009 to 04/2019 Marriott Vacations Worldwide – Rancho Mirage, CA,
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Documented vital signs and health history for multiple patients every day.
Collected and documented patient medical information such as height, weight, temperature, pulse, respirations and blood pressure, and documented results with accuracy.
Obtained client medical history, including medication information, symptoms and allergies.
Prepared and administered medications to alleviate patient symptoms.
Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Sanitized, restocked and organized exam rooms and medical equipment.
Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Directed patients to exam rooms and coordinated transportation assistance as necessary.
Oriented and trained new staff and externs on proper procedures and policies.
Prepared patients for electrocardiograms, suture removal and dressing changes.
Performed venipuncture, immunizations, and medication administration per provider orders.
Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation.
Helped to ensure accuracy with point of care testing by doing quality checks and control testing on a weekly basis.
Assistant Front Office Manager, 01/1994 to 04/2008 Holland America Line (Westmark Anchorage Hotel) – City, STATE,
Updated customer accounts with add-on room charges, including restaurant charges, room service bills, parking and movie charges.
Entered customer data using software and updated information whenever patrons changed rooms.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Oversaw fast-paced front desk operations at busy hotel facility with as many as 400 nightly guests.
Greeted multiple daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Immediately contacted housekeeping staff and maintenance department regarding guest room issues to promote quick remediation.
Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
Prepared weekly employee work schedules for as many as twenty team members, ensuring all shifts received adequate coverage.
Planned coverage needs and organized services to support incoming special events.
Supervised up to twenty administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
Protected guest valuables with main safe or in individual boxes to maximize security.
Kept accounts in balance and ran daily reports to verify totals, including night audit.
Input customer reservations, to include daily tour manifests.
Responsible for interviewing and hiring new staff, and handling disciplinary actions for staff.
Responsible for completing room assignments for large tour groups arriving daily during the summer.
Responsible for bi-weekly payroll for front desk and bell staff, as well as gratuity disbursement to bell staff.
Maintained financial accuracy by collecting deposits, fees and payments.
Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
Handled emergency issues, including fire alarm panel and elevator issues.
Worked with all departments to coordinate annual holiday party for all employees, to include donations from vendors as door prizes.
Education
National Certified Medical Assistant Certification: Medical Assisant, Expected in 07/2009 Alaska Career College - Anchorage, AK, GPA:
Travel Specialist Certificate: Travel Specialist, Expected in 12/1993 Career Academy - Anchorage, AK, GPA:
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School Attended
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Career Academy
Job Titles Held:
Quality Assurance Clinical Specialist
Certified Medical Assistant II
Assistant Front Office Manager
Degrees
National Certified Medical Assistant Certification
