Quality Assurance Associate resume example with 13+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Thorough Quality Assurance Specialist with ten year background in pharmaceuticals. Excellent resource management and allocation skills. Outstanding communication, organizational and time management talents.
Skills
Analytical Methodology Validation
Specifications Conformance
Issue Resolution
Raw Materials Receiving
Finished Goods Inspection
Conduct Monitoring
Quality Issue Identification
Quality Sops Development
Chemical Handling
Audit Assistance
Solution Development and Optimization
Performance Monitoring
Non-Compliance Assessment
Correction Action Planning
Heavy Machinery Operation
Safety Assurance
Data Capture and Analysis
Team Collaboration
Risk Management
Quality Assurance Requirements
Quality Control Data Compilation
Environmental Sampling and Testing
Government Regulations
Analytical Thinking
Safety Procedures
Team Leadership
Work History
06/2020 to 08/2022Quality Assurance AssociateAvecia Biologics Limited | Myrtle Beach, SC,
Generated quality control reports for returned products to identify and communicate patterns.
Supported audit preparation through research, analysis and presentation development.
Maintained neat, tidy work environment in [Type] facility.
Assessed quality of finished products by [Action].
Evaluated returned products for safety, functionality and other issues.
Communicated quality issues with [Product or Service] to [Job title] promptly.
Inspected, verified and documented quantifiable characteristics of finished goods by comparing against customer specifications and company quality standards.
Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
Fixed identified issues to increase productivity and boost workflows.
Collected and analyzed activity data and initiated, developed and recommended improvements to systems, processes and procedures to increase productivity and reduce cost.
Kept inspection journals and daily summary logs as required.
Routinely tested products to align temperature, specifications and ingredient levels with best practices and quality standards.
Halted production line in case of major non-compliance of specifications, standards or quality discovered during inspection process.
Promoted adherence to quality standards by educating [Job title]s on quality control.
Tested and operated mixers to confirm correct calibration while scheduling routine, preventive and reparative maintenance to maintain production workflows and achieve production output benchmarks.
01/2015 to 10/2020Quality Assurance AssociateAvecia Biologics Limited | City, State,
Generated quality control reports for returned products to identify and communicate patterns.
Supported audit preparation through research, analysis and presentation development.
Maintained neat, tidy work environment in [Type] facility.
Assessed quality of finished products by [Action].
Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
Educated employees on specific QA standards and confirmed maintenance of standards.
Monitored product standards and quality-control programs.
Inspected, verified and documented quantifiable characteristics of finished goods by comparing against customer specifications and company quality standards.
Collected and analyzed activity data and initiated, developed and recommended improvements to systems, processes and procedures to increase productivity and reduce cost.
Routinely tested products to align temperature, specifications and ingredient levels with best practices and quality standards.
Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
Provided analytical, planning and coordination support on projects as assigned, reviewing, interpreting, analyzing and illustrating data to stimulate and support enlightened decision making.
Tested and operated mixers to confirm correct calibration while scheduling routine, preventive and reparative maintenance to maintain production workflows and achieve production output benchmarks.
Planned and devised cohesive test plans for projects using advanced testing technologies.
01/2005 to 05/2011Customer Service SupervisorThe Luxottica Group | City, State,
Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Coached employees through day-to-day work and complex problems.
Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
Coached team members to deliver hospitable, professional service while adhering to set service models.
Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
Resolved account issues to build rapport and relationships with clients.
Assessed and authenticated customer exchanges, voids and returns.
Established and updated work schedules to account for changing staff levels and expected workloads.
Assessed personnel performance and implemented incentives and team-building events to boost morale.
Kept abreast of new company products and services to effectively answer questions and resolve complaints.
Created customer support strategy to increase customer retention.
Monitored metrics and developed actionable insights to improve efficiency and performance.
Developed documentation and logs of implemented solutions and generated and submitted reports.
Assisted with preparing information required for quotes and addressed potential service concerns.
Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
Education
Expected in No Degree | Computer ScienceNew York Technical College, Brooklyn, NY, GPA:
Expected in GED | Erasmus Hall High School, Brooklyn, NJ, GPA:
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