quality assurance area floor manager resume example with 11+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Motivated Quality Assurance Manager with an excellent eye for detail and a knack for devising and establishing effective quality procedures, standards, and specifications. Talented at clearly specifying quality requirements with all areas of the business and teaching those said specifications to push towards positive improvement and to reach goals. Well-versed in outbound operations, but also strong in orderfilling operation as well.
Skills
Safety standards
Mentoring and training
Logistics oversight
Planning production
Production Waste Control
Time management
Customer service
MS Office
Work ethic
Troubleshooting
Communication
Conflict resolution
Flexible
Team building
Reliable and trustworthy
Supervision
Analytical
Operation monitoring
Knowledge of auditing systems
Data collection
Presentations
Employee training
Planning
Data management
Clerical
Organizational skills
Relationship building
Multitasking
Experience
Quality Assurance Area Floor Manager, 11/2018 - Current Hudson Group – Mooresville, IN,
Kept records of quality reports and statistical reviews.
Completed various financial and quality audits for different departments.
Supervised and guided inspectors, technicians and other staff.
Appraised customers' requirements and worked to maintain high satisfaction.
Troubleshot product issues and fixed problems.
Established product specifications and quality assurance practices.
Reviewed customer interactions and activity reports to identify and address concerns.
Monitored product trends and suggested changes.
Reviewed current standards and policies.
Established procedures and quality standards.
Analyzed quality control test results and provided feedback and interpretation to production management or staff.
Leveraged Microsoft Excel to input and compile data gathered from various sources.
Demonstrated leadership by making improvements to work processes
Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
Maximized warehouse efficiency by dispatching crews and coordinating optimal daily schedules.
Delegated work to staff, setting priorities and goals.
Coached staff on strategies to enhance performance and improve customer relations.
Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
Provided teachings on processes for all areas inbound and outound while also leading quality meetings to meet quality objectives for the S5 team
Help supervise and run the shift to ensure it is efficient and operating properly
Provided training for new management in all areas
Shipping/Small Store Sorter Area Floor Manager, 10/2017 - 11/2018 Walmart DC 6070 – City, STATE,
Compared shipment contents with paperwork to support inventory accuracy and records management.
Trained and supervised shipping department staff, enforcing company policies and industry best practices.
Adhered to company audit rules during inventory counts with 90% accuracy.
Prepared inventory for shipment by attaching tags and labels.
Studied existing procedures and policies to offer optimal leadership to employees and Outbound operations when standing in for absent managers.
Spearheaded training initiatives to improve employee performance and bottom-line business results.
Reduced process gaps, effectively managing and training 50+ employees on best practices to ensure optimal productivity.
Corrected small store sorter quality within the first 6 months of being hired by implementing a new process
Currently still implement small store operations across multiple shifts
Retail Team Leader, 01/2010 - 10/2017 Adidas – City, STATE,
Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
Conducted department walkthrough to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Maintained safe, organized store by keeping aisles free of merchandise and boxes.
Used Point of Sale register system to complete transactions.
Processed credit card payments and counted back change and currency with 99% accuracy rate.
Counted and balanced registers.
Trained and developed 10+ employees through constructive feedback and focus on long-term career growth.
Hired, trained, supervised and motivated team of 9 retail professionals to provide knowledgeable and fast service to every guest.
Collaborated with all company departments to ensure cohesive branding and strategic product placement.
Identified appropriate solutions to minimize issues and quickly solve problems.
Supported long-term business strategies, generating guest relations feedback for process improvements.
Directed and supervised staff performance.
Displayed merchandise for upcoming sales in visually appealing way.
Education and Training
Associate of Science: , Expected in 03/2013 - Isothermal Community College - Spindale, NC GPA: Status -
BBA: Business Administration, Expected in 08/2016 - Independence University - Salt Lake City, UT GPA: Status -
MBA: Business Administration, Expected in 02/2018 - Independence University - Salt Lake City, UT GPA: Status -
Bachelor of Science: Operations Management, Expected in 12/2021 - Southern New Hampshire University - Hooksett, NH GPA: Status -
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