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Quality Assurance Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. As well as a Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.
Core Qualifications
  • Microsoft Word, Excel, and Power Point, Quickbooks, Peachtree Accounting,
  • Orange System database, VPN Networks, Client Base Database.
  • Adheres to customer service procedures
  • Committed to maintaining data integrity
  • Reservations and booking system experience
  • Adaptability and responsiveness
  • Bookkeeping
  • Courteous and helpful
  • Filing and data archiving
Experience
Quality Assurance, 05/2013 to 09/2013
Stanley Black & Decker, Inc. Barcelona, AR,
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Defused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer service issues.
  • Mastery of customer service management systems and databases.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
  • Prepared reports and communication for senior management and clients.
  • Managed high call volume with tact and professionalism.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Made and confirmed reservations.
  • Answered customers' questions regarding products, prices and availability.
  • Emphasized product features based on analysis of customers' needs.
  • Wrote sales contracts for orders obtained and submitted orders for processing.
  • Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
  • Managed and recorded all leads from outbound telephone marketing.
Telemarketing Agent, 06/2009 to 08/2012
Geisinger Freeland, PA,
  • Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
  • Obtain customer information such as name, address, and payment method, and enter orders into computers.
  • Record names, addresses, purchases, and reactions of prospects contacted.
  • Adjust sales scripts to better target the needs and interests of specific individuals.
  • Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
  • I called former customers as well as prospective customers to get their updated information to give them an Auto Insurance and or Homeowners Insurance Policy Quotes.
Owner Referral Telemarketing Agent, 03/2009 to 12/2011
Festiva Hospitality Group City, STATE,
  • Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
  • Explain products or services and prices, and answer questions from customers.
  • Obtain customer information such as name, address, and payment method, and enter orders into computers.
  • Record names, addresses, purchases, and reactions of prospects contacted.
  • Adjust sales scripts to better target the needs and interests of specific individuals.
  • Answer telephone calls from potential customers who have been solicited through advertisements.
  • Maintain records of contacts, accounts, and orders.
  • I contacted Owners and sold them Mini-Vacations to take an "Owner Update Meeting", was responsible to produce my own leads by getting referrals from owners, and keep track of all of this so Owners recieved their incentive for referring people.
  • I called Owner Referrals and pitched a Mini-Vacation to attend a Timeshare.
Assitant Property Manager, 04/2003 to 03/2009
MNR Rental Property Inc City, STATE,
  • Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas.
  • Direct collection of monthly assessments, rental fees, and deposits and payment of insurance premiums, mortgage, taxes, and incurred operating expenses.
  • Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance.
  • Investigate complaints, disturbances and violations and resolve problems following management rules and regulations.
  • Plan, schedule, and coordinate general maintenance, major repairs, and remodeling or construction projects for commercial or residential properties.
  • Manage and oversee operations, maintenance, administration, and improvement of commercial, industrial, or residential properties.
  • Maintain records of sales, rental or usage activity, special permits issued, maintenance and operating costs, or property availability.
  • Determine and certify the eligibility of prospective tenants, following government reg.
Personal Care Assistant, 02/2005 to 04/2008
Arcadia Health Care City, STATE, Delivered high-quality and compassionate treatment to indigent and low-income patient community. Provided palliative care in outpatient settings ranging from assessment to development and implementation of care plans. Sound, ethical and independent decision-making ability consistent with medical protocols. Disciplined, energetic employee who quickly establishes rapport with patients and colleagues. Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments.
Education
High School Diploma: , Expected in April 2005
to
North Buncombe High School - Weaverville, North Carolina
GPA:
Professional Affiliations
Skills
advertisements, Bookkeeping, call center, contracts, Client, clients, customer service, databases, Database, senior management, fast, features, Filing, government, Inspect, Insurance, marketing, Excel, Power Point, Microsoft Word, Networks, Peachtree Accounting, pricing, Quickbooks, reading, Maintain records, repairs, sales, scripts, taxes, telephone, VPN, Following patient protocols.

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87Good

Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • North Buncombe High School
Job Titles Held:
  • Quality Assurance
  • Telemarketing Agent
  • Owner Referral Telemarketing Agent
  • Assitant Property Manager
  • Personal Care Assistant
Degrees
  • High School Diploma