Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Systematic quality assurance team member well-versed in software development and testing protocols. Help teams produce high-quality work by completing thorough quality assurance evaluations. Strong communicator and multitasker with organized, detail-oriented approach.

Demonstrated success in gray, white and black box testing. Write and understand test cases, create test plans and identifying use cases. Comprehensive understanding of full software development lifecycle.

Organized Sales Administrative Assistant offering excellent planning, problem-solving and communication skills. Supporting high-performance sales teams in identifying customer needs and delivering solutions. Strong verbal and written communication skills to document sales activities.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Great driving record with no accidents and organized all papers with recipts according to their certain location.

Also can work on automobiles if necessary, I do mechanic work and paint and body on my spare time.

  • Word and excell expertise
  • Defect resolution
  • Vericode understanding
  • Test planning
  • Recordkeeping abilities
  • Project organization
  • Supervision
  • Problem resolution
  • Customer service
  • Organization
  • Team management
  • Relationship development
  • Inventory management
  • MS Office
  • Communications
  • Team building
  • Planning and coordination
  • Administrative support
Quality Assurance, 10/2016 to Current
Takeda Pharmaceutical Company LtdMount Juliet, TN,
  • Augmented knowledge of excell software and tools by actively participating in all available trainings and workshops.
  • Documented identified defects using Tyson online and helped developers complete further testing and resolve issues.
  • Completed unit and regression tests on Tyson software and individual modules each hour needed.
  • Performed extensive user interface testing in mobile devices, including Windows, Android and iOS.
  • Communicated with floor supervisors and maintanence departments regarding defects and mechanical issues and implemented effective solutions.
  • Documented, triaged and managed defects in Tyson online and worked with developers to facilitate timely resolutions.
  • Compiled data on quality issues and vulnerabilities and reported all findings to QA supervisor with suggestions for improvement.
  • Resolved all issues promptly by using radio calls and calibration tools, resulting in better productivity and improved workflows.
Driver, 09/2011 to 10/2016
TirecoBaton Rouge, LA,
  • Inspected vehicle before and after every trip to assess performance and maintenance requirements.
  • Maintained clean safety record with no accidents or incidents.
  • Planned optimal routes to minimize delays and maximize time efficiency.
  • Maintained optimal safety by adapting driving to match current traffic conditions and applying defensive strategies to avoid accidents.
  • Achieved consistently high customer scores due to exceptional service and special touches such as keeping snacks on-hand.
  • Logged daily mileage, gas and other data in data book.
  • Practiced safe and secure loading methods to avoid damaging goods.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Presented bills and receipts to customers to collect payments for goods delivered or unloaded.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Consulted with customers to gain feedback and address concerns with products or services.
  • Loaded and unloaded merchandise efficiently to meet demanding route targets.
  • Completed pre- and post-trip safety inspections to record and report any defects and malfunctions.
  • Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
Lead Sales Associate, 01/2009 to 02/2011
Palmer DonavinLansing, MI,
  • Performed promotional sales calls to increase client base.
  • Monitored performance of sales team and implemented improved methods where needed.
  • Provided quality customer service while cultivating client satisfaction and loyalty.
  • Implemented improved methods to assist with marketing campaigns performance.
  • Researched items at other locations to find products requested by shoppers.
  • Coached other employees in effective customer service and successful selling techniques.
  • Created eye-catching merchandise displays to entice customers into store.
  • Processed payments and returned receipts, cash, coin and payment cards to customers.
  • Reported sales metrics and statistics to management and stakeholders.
  • Negotiated sales and pricing with new and existing clients.
  • Warmly greeted patrons upon entrance to store and offered assistance with finding needed items.
  • Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
  • Trained and developed new team members and Sales Associates.
  • Marketed brand and products to drive revenue growth.
  • Scanned and bagged items and operated cash register to check out store patrons.
  • Checked store shelves and restocked products from inventory in back room.
  • Optimized revenue levels by developing engaging promotional programs.
Education and Training
Associate of Science: Business Administration And Management, Expected in 05/2012
Garden City Community College - Garden City, KS
Bachelor of Science: Information Technology, Expected in 04/2016
Fort Hays State University - Hays, KS

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School Attended

  • Garden City Community College
  • Fort Hays State University

Job Titles Held:

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  • Driver
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  • Associate of Science
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