quality associate resume example with 3 years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Dedicated professional with a history of meeting company goals through utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

  • Correction action planning
  • Materials inspection
  • Project Management
  • Discretion
  • Adept at performing analysis
  • Reporting and analysis
  • Reading comprehension
  • Customer Service
  • Clerical
University of Oklahoma Norman, OK Expected in Bachelor of Science : Anthropology: Human Health & Biology/ Pre-Medicine - GPA :
Crockett High School Crockett, TX Expected in 05/2015 High School Diploma : - GPA :
  • First Aid/CPR Certified
Work History
Grifols Inc. - Quality Associate
Reading, PA, 05/2021 - Current
  • Perform daily donor record file review.
  • Perform equipment quality control review - daily, weekly, monthly, semi-annual and annual.
  • Perform a review of donor center records.
  • Perform weekly review of equipment incident logs.
  • Verification and release of sample shipment.
  • Perform Staging of plasma for shipment.
  • Inspection and release of incoming supplies.
  • Perform Weekly employee observations.
  • Participate in the Quality Assurance meetings and be part of the Quality Assurance team.
  • Assist the Center Quality Manager to ensure that cGMP regulations are followed.
  • Assist the Center Quality Manager to ensure that Standard Operating Procedures are followed and regulatory requirements are met.
  • Performs a review of the documentation of unsuitable test results and the disposition of the associated units.
  • On an occasional basis, when the Center Quality Manager is absent, the Quality Associate may be required to perform the following duties:.
  • Performs all product release activities.
  • Documents, investigates, and performs root cause analysis for deviations and customer complaints, specifically in how they relate to the safety of the donor and the quality of the product.
  • Review of equipment records and DMS information if applicable to approve out of service machines for use.
  • Review and approval of deferred donor reinstatement activities.
  • Perform a review of lookback information.
  • Waste shipment review.
  • Initiates investigations and reports any supplies that have not met quality specifications and requirements prior to use.
  • Perform a review of medical incident reports and the applicable related documentation.
Sutter Health - Medical Receptionist- Group Leader
Elk Grove, CA, 10/2018 - 05/2021
  • Responsible for training and coaching the reception staff and facilitating efficient donor flow through the center.
  • Additional duties include registration of qualified, applicant and transfer donors.
  • Possesses a general knowledge of the plasmapheresis operation.
  • In compliance with Standard Operating Procedures (SOP), assists qualified donors in completing the screening process.
  • The screening procedures includes but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature.
  • Performs finger stick to obtain sample to obtain donor’s hematocrit and total protein levels.
  • Registers applicant and transfer donors based upon completion of appropriate training and operational needs of the center.
  • Educates new donors on the use of therapeutic products made from donated plasma.
  • Explains the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor.
  • Ensures that all donors’ questions are answered timely, accurately and professionally.
  • Answers the telephone and assists in providing appropriate information to the caller.
  • Maintains alertness and awareness to any reaction a donor may have during or after the pheresis process and notifies appropriate staff.
  • Maximizes donor flow by allocating staff and resources to appropriate center area or task.
  • Conducts daily calibration of equipment according to SOP and Plasma Operating Procedures (POP).
  • Resolves calibration issues.
  • Troubleshoots equipment failures.
  • Creates incident documentation, removes and/or replaces equipment from service.
  • Responsible for changing supply lot numbers in the electronic donor information management system when new lot number is introduced into production.
  • Provides guidance and technical training on processes and procedures to reception staff and other staff as required.
  • Supports center management by providing input into staff scheduling and resolves minor donor relations and technical procedure issues.
  • Refers employee relations issues to center management staff.
  • Ensures the accurate recording of donor data in the electronic donor information management system as outlined in SOPs.
  • Understands the policies and procedures associated with hyper immune programs at the center.
  • Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed.
  • Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
  • Promotes safety in all actions.
  • May conduct routine audits of these internal procedures and documentation.
  • Maintains confidentiality of all personnel, donor and center information.
  • Perform other job-related duties as assigned.
Total Wine - Laboratory Assistant
Tucson, AZ, 09/2020 - 04/2021
  • Specimen collection.
  • Follows biohazard and chemical hygiene procedures when handling any specimen.
  • Ensures all specimens received are prepared for gross examination.
  • Screens specimens prior to accessioning for fixation status, proper labeling/ ID and required accompanying documentation.
  • Follows up on discrepant specimens.
  • Maintains accurate specimen identification throughout the accessioning and gross examination process.
  • Maintains specimen integrity by selecting appropriate fixatives and cassettes to ensure maximum fixation and retrieval after processing.
  • Ensures adequate storage of any remaining tissues.
  • Records necessary information to perform subsequent embedding, cutting and staining.
  • Tissue handling such as placentas, limbs, products of conception, genetic studies, etc.
  • Stores chemicals based on class.
  • Requisitioning non-surgical cases and send outs.
  • Frozen section staining.
  • Fills formalin orders.
City, STATE, 01/2018 - 02/2018
  • Provided outstanding customer service.
  • Stacked books.
  • Checked out customers.
  • Stocked merchandise.
  • Filled online orders.
  • Cleaned Entire bookstore.
  • Organized shelves and clothes.
  • Thoroughly followed given instructions.
  • Self-guided when no instructions were given.
American Heart Association 4 March 2020- 4 March 2022
Additional Information
  • Dependable customer care employee with strong communication skills and fast learning abilities. Proficient at taking care of customers' demands and providing exceptional customer service to efficiently produce happy customers. Looking to utilize my experience in customer care environments to assist in any way I can.

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Resume Overview

School Attended

  • University of Oklahoma
  • Crockett High School

Job Titles Held:

  • Quality Associate
  • Medical Receptionist- Group Leader
  • Laboratory Assistant
  • Team Member


  • Bachelor of Science
  • High School Diploma

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