Livecareer-Resume
Jessica Claire
, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Successful Marketing Coordinator with 4+ years of marketing experience and Salesforce database management. Proven ability to provide strategic research insight that generates an increase in client sales revenue. Utilize project management skills for ad-hoc assignments to deliver success for clients. Experienced in collecting and analyzing quality measures and making recommendations for process and quality improvements. Seeking a new opportunity in marketing to continue growth in this field.
Skills
  • Approach
  • Closing
  • Clients
  • Client
  • Customer satisfaction
  • Customer service
  • Data analysis
  • Data collection
  • Email
  • Inventory
  • Leadership
  • Newsletters
  • POS
  • Processes
  • Project management
  • Quality
  • Research
  • Sales
  • Technical support
  • Workflow
Work History
02/2019 to Current
Quality Associate Grifols Inc. Danville, VA,
  • Developed custom KPI report to analyze campaign performance.
  • Identify trends and provide recommendations to increase success of client campaigns.
  • Perform quarterly business review of metrics to track process improvements.
08/2016 to Current
Sales Support Specialist/ Market Research City, STATE,
  • Provide sales team with consultative approach to strategically find new prospects to maximize opportunities.
  • Utilize project management skills to coordinate new client start-up initiation and event and tradeshow coordination.
  • Implemented research procedures to rectify issues in data collection and analysis, resulting in time efficiency.
  • Lead project postmortems identifying ways to improve future processes and implement changes.
  • Collaborate with clients to construct email blasts/newsletters to engage new prospects, followed by success analysis.
  • Top lead generating performer which led to Employee of Month 20+ times over tenure.
01/2010 to Current
Assistant Manager/Server/Head Hostess NA City, STATE,
  • Oversee 14 direct reports to ensure all restaurant procedures are followed and optimize customer experiences.
  • Senior key holder responsible for daily audit of transactions worth over $7,000 and proper closing of POS systems.
  • Continuously evaluate customer and business needs to align workflows for optimal results and customer satisfaction.
  • Determined operational weak points and implemented process to track inventory leading to reduced weekly cost.
09/2014 to 03/2016
Global Customer Service & Process Analyst SCIORTINO'S HARBOR LIGHTS City, STATE,
  • Processed and managed 100 weekly technical support requests of concerns and escalations from ATT customers with impeccable customer service ensuring positive outcomes.
  • Collaborated with leadership to enhance workflow system utilized by 6 global service centers.
  • Responsible for user acceptance testing to identify bugs and improvements prior to release cycle.
05/2012 to 09/2012
Psychology Research Assistant AT&T INC City, STATE,
  • Categorized and validated 300 participant’s response data to enhance research quality and accuracy.
  • Performed data analysis and entry into system.
Education
Expected in May 2015
B.A: Psychology & Sociology
Rutgers University - New Brunswick, NJ
GPA:
Cum Laude
Work History
02/2019 to Current
Quality Associate
CHANNEL METHODS PARTNERS Manasquan, NJ
  • Developed custom KPI report to analyze campaign performance.
  • Identify trends and provide recommendations to increase success of client campaigns.
  • Perform quarterly business review of metrics to track process improvements.
08/2016 to Current
Sales Support Specialist/ Market Research
Manasquan, NJ
  • Provide sales team with consultative approach to strategically find new prospects to maximize opportunities.
  • Utilize project management skills to coordinate new client start-up initiation and event and tradeshow coordination.
  • Implemented research procedures to rectify issues in data collection and analysis, resulting in time efficiency.
  • Lead project postmortems identifying ways to improve future processes and implement changes.
  • Collaborate with clients to construct email blasts/newsletters to engage new prospects, followed by success analysis.
  • Top lead generating performer which led to Employee of Month 20+ times over tenure.
01/2010 to Current
Assistant Manager/Server/Head Hostess
SCIORTINO'S HARBOR LIGHTS South Amboy, NJ
  • Oversee 14 direct reports to ensure all restaurant procedures are followed and optimize customer experiences.
  • Senior key holder responsible for daily audit of transactions worth over $7,000 and proper closing of POS systems.
  • Continuously evaluate customer and business needs to align workflows for optimal results and customer satisfaction.
  • Determined operational weak points and implemented process to track inventory leading to reduced weekly cost.
09/2014 to 03/2016
Global Customer Service & Process Analyst
AT&T INC Piscataway, NJ
  • Processed and managed 100 weekly technical support requests of concerns and escalations from ATT customers with impeccable customer service ensuring positive outcomes.
  • Collaborated with leadership to enhance workflow system utilized by 6 global service centers.
  • Responsible for user acceptance testing to identify bugs and improvements prior to release cycle.
05/2012 to 09/2012
Psychology Research Assistant
RUTGERS UNIVERSITY LABS New Brunswick, NJ
  • Categorized and validated 300 participant’s response data to enhance research quality and accuracy.
  • Performed data analysis and entry into system.
Skills
  • Approach, closing, clients, client, customer satisfaction, customer service, data analysis, data collection, email, inventory, leadership, newsletters, POS, processes, project management, quality, research, sales, technical support, workflow
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    Resume Overview

    School Attended

    • Rutgers University

    Job Titles Held:

    • Quality Associate
    • Sales Support Specialist/ Market Research
    • Assistant Manager/Server/Head Hostess
    • Global Customer Service & Process Analyst
    • Psychology Research Assistant

    Degrees

    • B.A

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