LiveCareer-Resume

qidp case manager resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

*Energetic leader promotes 14 years of industry experience with superior record of accomplishment. Ambitious and highly motivated Case Manager (QIDP/Service Coordinator) surpasses demanding objectives and achieves or exceeds set goals.

*Experienced Case Manager offering educational enrichment and demonstrated academic progress for people with disabilities. Proven history of implementing personalized instructional practices and designing quality Individualized Programs in collaboration with family members, nurses, DSP's, doctors, and anyone that provides any services to the client. Excellent collaborator dedicated to providing first-rate supportive counseling and guidance.

*Versatile Case Manager with expertise in several environments. Hardworking and dedicated to top outcomes. Excellent time management, multitasking and communication abilities. Versatile Case Manager with expertise in environments.

*Hardworking and dedicated to top outcomes. Excellent time management, multitasking and communication abilities. Talented Case Manager adept at handling high caseloads without sacrificing quality of care.

*Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.

*Knowledgeable Case Manager experienced in coordinating care for 30 individuals. Proactive and resourceful with strong knowledge of community resources.

*Strong communicator with passion for helping others. Intelligent Social Services Director with budget monitoring and program oversight expertise. Enthusiastic professional with more than 10 years of working in community to provide information regarding available programs.

*Coordinated community service programs to meet critical social needs. Knowledgeable about organizing referrals, offering direct support and orchestrating effective outreach. Skilled at cultivating strong partnerships to advance organizational objectives.

*Client-focused Social Services Director with background in managing social work programs and highly educated in laws relating to welfare and crisis intervention. *Determined employee with 30 years of experience leading highly effective and talented teams. Maintains composure, diplomacy and efficiency in all situations. *Driven healthcare leveraging studies in self-care, client-care, and seeks real-world experience as QIDP. Offers strong interpersonal and task prioritization skills.

*To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. *Enthusiastic Case Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills.

*Clear understanding of how to care for others and training in developing programs and care for the Intellectually Disabled..

*Motivated to learn, grow and excel in the Intellectually Disabled and Foster Care systems.

I have been a Foster Parent for 24 years and have adopted 3 of the the over 60 children in my care. I love to care and inspire the children.

Skills
  • Documentation proficiency
  • EMR / EHR
  • Progress evaluations
  • Staff Management
  • Treatment planning
  • Direct Patient Care
  • Recruitment
  • Patient Assessments
  • Case management
  • Medical Records Management
  • Interdisciplinary collaboration
  • Patient Management
  • Client needs assessments
  • Written and verbal communication
  • Interviewing skills
  • Onsite facility tours
  • Program development
Work History
QIDP/Case Manager, 08/2020 to Current
UpmcNew Oxford, PA,
  • Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
  • Participated in professional growth programs to support special education improvement efforts.
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
  • Evaluated treatment plans against individual goals and healthcare standards.
  • Helped patients receive appropriate, high-quality care with reasonable results.
  • Improved staff performance by recreating disciplinary procedures commensurate with level of infraction.
  • Conducted training for educational staff to properly identify learning disabilities and remediation strategies.
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Addressed delays in discharge, postponed procedures and discharge equipment unavailability.
  • Evaluated IEP for compliance with state and federal requirements regulations and rectified non-compliance issues immediately.
  • Managed support services and fostered communication among social workers, therapists, hospital staff and patients.
Service Coordinator Supervisor, 11/2018 to 08/2020
Goodwill Of Kanawha ServicesCity, STATE,
  • Designed individualized service plans that took into account clients' goals and preferences.
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Developed productive working relationships with churches, schools, government agencies and charitable organizations.
  • Upheld client satisfaction by designing accurate and detailed timelines for multiple services and alerting clients of changes.
  • Managed caseload of up to 10 individuals and families daily.
  • Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
  • Developed monthly schedules and assignments for volunteer staff.
  • Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
  • Assisted with researching grants and grant writing tasks.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
  • Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
  • Conducted community workshops to promote different programs and educate public on available services.
  • Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
  • Developed and created programs and monitored effectiveness against individual participant needs.
  • Referred families to shelters, legal resources and educational programs.
  • Worked with senior case managers to coordinate team development activities and trainings.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
QIDP/Service Coordinator Supervisor, 08/2015 to 04/2018
ResCare Residential ServicesCity, STATE,
  • Designed individualized service plans that took into account clients' goals and preferences.
  • Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
  • Developed productive working relationships with churches, schools, government agencies and charitable organizations.
  • Upheld client satisfaction by designing accurate and detailed timelines for [Type] services and alerting clients of changes.
  • Managed caseload of up to [Number] individuals and families.
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Referred families to shelters, legal resources and educational programs.
  • Worked with senior case managers to coordinate team development activities and trainings.
  • Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
  • Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
  • Developed monthly schedules and assignments for volunteer staff.
  • Developed and created programs and monitored effectiveness against individual participant needs.
  • Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
  • Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
  • Conducted community workshops to promote different programs and educate public on available services.
  • Eliminated downtime and maximized revenue by providing top project quality control.
  • Adhered to social distancing protocols and wore mask or face shield.
QIDP/Service Coordinator, 04/2013 to 08/2015
ResCareCity, STATE,
  • Designed individualized service plans that took into account clients' goals and preferences.
  • Optimized supply levels to keep stock within ideal parameters for expected needs.
  • Upheld client satisfaction by designing accurate and detailed timelines for several services and alerting clients of changes.
  • Assessed employee work and improved performance with several different approaches.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Evaluated final results to determine quality levels and isolate root causes of any identified faults.
  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Managed caseload of up to 30 individuals and families.
  • Developed productive working relationships with churches, schools, government agencies and charitable organizations.
  • Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
  • Hired and trained new Home Managers and Direct Support workers to improve efficiency of department and cultivate productive work atmosphere.
  • Managed efficient teams of up to 30 employees.
  • Oversaw team of service professionals focused on Caring and assisting the Intellectually Disabled and their families.
Education
Bachelor of Science: Psychology, Expected in 04/2009
Liberty University - Lynchburg, VA
GPA:

I graduated with a Bachelor's Degree and then pursued my Master's Degree. I finished all of the course work for the Master's, but went through a divorce and cancer, and did not finish the last semester.

I am moving to Florida around June 2022. The Bachelor's Diploma and transcript of classes towards the Master's Degree will be provided, at request.

  • Continuing education in Psychology and Marriage and Family Counseling.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Liberty University

Job Titles Held:

  • QIDP/Case Manager
  • Service Coordinator Supervisor
  • QIDP/Service Coordinator Supervisor
  • QIDP/Service Coordinator

Degrees

  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: