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qi qa coordinator resume example with 20+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Dedicated QI Coordinator who adepts at public and community relations, and staff development and project management. I am driven and compassionate health care professional with 28 years hands-on experience in fast-paced hospital environments, with accountable and responsible with a strong focus on patient wellness.

Education and Training
Expected in 2013 to to Bachelor of Science | Health Care Management Park University, 8700 NW River Park Dr., Parkville GPA:

Course work in Health Care Management.

Expected in 2012 to to Associate of Science | Business Managment Park University , Parkville, MO GPA:

Coursework in Business Management.



Skill Highlights
  • Proven patience and self-discipline
  • Confident public speaker
  • Conflict resolution
  • Personal and professional integrity
  • Relationship and team building
  • Sound decision making
  • Effectively influences others
  • Cultural awareness and sensitivity
  • Critical thinking proficiency
  • Motivation techniques specialist
  • Staffing management ability
  • Staff training and development
Professional Experience
04/2007 to QI/QA Coordinator Pacific Medical Centers | Santa Monica, CA,

Carefully selected, developed and retained qualified staff, as well as trained new staff annually.

Evaluated patient care procedural changes for effectiveness.

Expertly planned, coordinated, organized and directed all operations of the agency.

Directed the installation of improved work methods and procedures to achieve agency objectives.

Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations.

Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.

Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.

Diligently monitored the QA (Quality Assurance) program to improve performance and maintain high standards of care.

Actively served on Utilization Review Committee by reviewing policies, patterns of providers and sanction processes.

Reviewed and approved time cards for processing by payroll department.







2000 to 04/2007 Lead Pharmacy Technician Capital Health | Trenton, NJ,

Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.

Jumped in to fill gaps for on call rotation when necessary.

Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.


04/1985 to 04/1999 Pharmacy Technician Providence Memorial Hospital | City, STATE,

Created system-wide communications about service excellence. Conducted or approved the performance evaluations for all pharmacy technician department employees.

Observed strict confidentiality and safeguarded all patient-related information.


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Resume Overview

School Attended

  • Park University
  • Park University

Job Titles Held:

  • QI/QA Coordinator
  • Lead Pharmacy Technician
  • Pharmacy Technician

Degrees

  • Bachelor of Science
  • Associate of Science

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