Dedicated QI Coordinator who adepts at public and community relations, and staff development and project management. I am driven and compassionate health care professional with 28 years hands-on experience in fast-paced hospital environments, with accountable and responsible with a strong focus on patient wellness.
Course work in Health Care Management.
Coursework in Business Management.
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Carefully selected, developed and retained qualified staff, as well as trained new staff annually.
Evaluated patient care procedural changes for effectiveness.
Expertly planned, coordinated, organized and directed all operations of the agency.
Directed the installation of improved work methods and procedures to achieve agency objectives.
Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations.
Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.
Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.
Diligently monitored the QA (Quality Assurance) program to improve performance and maintain high standards of care.
Actively served on Utilization Review Committee by reviewing policies, patterns of providers and sanction processes.
Reviewed and approved time cards for processing by payroll department.
Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.
Jumped in to fill gaps for on call rotation when necessary.
Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.
Created system-wide communications about service excellence. Conducted or approved the performance evaluations for all pharmacy technician department employees.
Observed strict confidentiality and safeguarded all patient-related information.
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Resume Overview
School Attended
- Park University
- Park University
Job Titles Held:
- QI/QA Coordinator
- Lead Pharmacy Technician
- Pharmacy Technician
Degrees
- Bachelor of Science
- Associate of Science
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