Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering [Number] years of experience providing quality administrative support to clients.

  • Quality assurance reviews
  • Quality assurance recordkeeping
  • Quality assurance support
  • Quality Assurance Management
  • Quality Assurance and Verification
  • Quality assurance tests
  • Quality assurance training
  • Committed to quality assurance
  • Quality assurance maintenance
  • Quality assurance checks
  • Quality assurance standards
  • Quality Assurance (QA) Testing
  • Quality Assurance (QA) Threshold Development
  • Localization Quality Assurance
  • Product quality assurance
  • Quality assurance inspections
  • Quality assurance requirements
  • Quality Assurance Testing
  • Quality assurance expertise
  • Ammunition specialist
  • Quality Assurance Evaluation
  • Quality assurance procedures
  • Quality assurance controls
  • Quality Assurance and Control
Work History
QASAS Quality Assurance Specialist Ammunition Surv, 02/2005 - Current
Custom Truck One Source Fort Worth, TX,
  • Worked with Army customers to understand needs and provide expected service.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Increased customer satisfaction by resolving Storage, damaged and performance issues.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Saved $100,000’s of dollars by implementing cost-saving initiatives that addressed long-standing problems.
  • Developed team communications and information for Tier and safety meetings.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Resolved ammunition defect problems, improved operations and provided exceptional client support.
Ammunition Handler, 08/2003 - 10/2004
KBR Inc. City, STATE,
  • Streamlined material delivery processes which increased efficiency and reduced downtime.
  • Arranged items at destination according to customer requests and instructions.
  • Coordinated daily work strategies, following oral and written instructions to properly move and ship products.
  • Drove vehicles to deliver products and picked-up rejected or defective materials for return.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Prevented load shifting or damage by using bracing and strapping techniques.
  • Surrounded items in cling film, padded blankets and tape to protect from damage.
  • Fastened documentation, including receipts, packing slips and bill of lading, to shipments leaving facility.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
Service Writer, 08/1995 - 08/2003
Stewart & Stevenson’s City, STATE,
  • Presented different repair options to customers to help each person make appropriate choices.
  • Consulted with customers to assess service requirements and produce accurate orders.
  • Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
  • Worked effectively with repair staff and parts providers, staying current on availability and service processes.
  • Gathered information through research and vendor inquiries to provide job estimates.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Logged work orders and change orders into [Software] database to track job status.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Compiled customer feedback and recommended service delivery improvements to management.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Maintained up-to-date knowledge of product and service changes.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Responded to customer requests for products, services and company information.
  • Managed timely and effective replacement of damaged or missing products.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Technition, 08/1995 - 08/2003
Stewart & Stevenson’s City, STATE,
  • Completed all job reports and logs immediately following service calls.
  • Executed diagnostics, troubleshooting and evaluations on stationary, generator packages and push boat repair
  • Conducted troubleshooting tests of components and systems to evaluate performance and identify concerns.
  • Read manuals and manufacturer instructions to effectively install and troubleshoot devices.
  • Perform complex mechanical alignments and calibration of equipment to quality standards.
  • Remain consistently compliant with 5S standards.
  • Set up and perform test activities.
Bachelor of Business Administration: Business Management, Expected in
The University of Texas At Arlington - Arlington, TX

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School Attended

  • The University of Texas At Arlington

Job Titles Held:

  • QASAS Quality Assurance Specialist Ammunition Surv
  • Ammunition Handler
  • Service Writer
  • Technition


  • Bachelor of Business Administration

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