Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Career Overview
Self-directed and team oriented Software QA Professional with 6+ experience in QA methodologies, software development processes, working across functional teams, with quality. Proven experience in Software Testing, Development and Quality assurance of Client/Server and Web based applications using Test Director, ALM/Quality Center, Quick Test pro and manual testing. Proficient experience in Manual and Automated Testing of GUI and functional aspects of the Client-Server and Web based Applications on multiple levels of SDLC and STLC Experience in writing automated scripts, designing Test procedures ,Manual Test cases and preparing Quality feed back to QA team & manager. Proficient in Testing methodologies ,Test Matrices and Trace matrix Performed Testing Life Cycle during the various phases of the application. Involved in converting manual test cases into automated scripts using QTP. Extensive experience in Functional testing, , Integration testing, Regression testing, GUI testing, Back-end testing, Browser Compatibility testing, Black Box Testing, System Testing, User Acceptance Testing. Experienced in analyzing Functional Requirement Specifications (FRS) and conversant with System Design Specifications (SDS). Developed Test cases for manual testing and automated them using Win Runner, Silk, Load Runner, Silk performer and QTP. Familiar with Agile Methodology - Scrum, iterative and Waterfall Models. Excellent working knowledge in design & implementation of all QA Test strategy plans for both Manual and Automation as demanded . Extensively used Test Director & ALM/Quality Center to write Test Cases and for reporting. All the Scripts are maintained using Test Director & ALM/Quality Center. Extensively uploaded test cases from MS Excel, MS Word to Test Director & Quality Center. Well conversant with scripting languages like Java Script, VB Script, HTML, DHTML, and XML. Proficient in Database (Oracle, SQL Server) testing skills using advanced SQL, PL/SQL Versatile team player with good communication and problem solving skills with all management levels Participated in Walkthroughs, Defect Review, Status, Go No-Go, Sprint Retrospective, Sprint Review and Sprint Planning meetings.
  • Platform Windows 95/98/2K, Win XP, Windows7 and Window8 , Unix/Linux
  • Automation Testing Tools QTP 9.5/11.0/UFT, Win Runner 8.0, Rational Clear Quest
  • Test Management Tools ALM/Quality Center 11.0/10/9.0 (Test Director 8.2)
  • Bug Tracking Tools Jira, Track+, Bugzilla, MS Excel 2003
  • Databases Oracle Oracle 10g/9i, SQL Server 2005, IBM DB2
  • Scripting Languages VB Script, Java Script, HTML
  • FedEx, Dallas,TX ( Jan 2014 - Current)
Technical Skills
Work Experience
01/2011 to 06/2013
QA Test Analyst Cognizant Technology Solutions , CT,
  • Gathered the business requirements, performed requirement analysis and gap analysis and documented the business requirements for the developers.
  • Developed Test cases for manual testing and automated them using QTP.
  • Maintained and kept track of stakeholder's requests for enhancements and changes using Quality Center.
  • Manually verified the validity of the failed test cases.
  • Performed Positive, Negative and Black box testing on the application.
  • Participated in the system design exercise with the Application development team and utilized agile methodology for development and implementation.
  • Translated Business processes into Informatics Mappings for building Data marts.
  • Performed Test Cases in ALM/Mercury Quality center that would test various Test scenarios.
  • Interfaced with the development team utilizing ASP, JavaScript and Visual Basic and produced detailed user-interface prototypes and performed usability testing.
  • Manually tested and GTS modules using ALM/ Quality Center.
  • Wrote Test plan and Test cases for the Integration testing and system testing.
  • Did Integration Testing, GUI testing, Smoke and Sanity Testing, and Acceptance testing in the new builds for Basic Functionality Checking.
  • Provide implementation assessment, strategy, and mentoring services for Rational Rose, UML and RUP.
  • Served as a resource for analytical services utilizing SQL Server, TOAD/Oracle, and SQL Developer.
  • Developed and maintained the project plan using MS Project Designed and implemented SQL queries for QA testing; Assisted the PM in setting realistic project expectations and in evaluating the impact of changes on the project, and conducted project related presentations using PPM tools; Participated in preparing the user manual and prepared weekly report to the QA Manager.
  • Played a key role in the planning and testing the system enhancements and conversions.
  • Environment : QTP 9.2/10,QC 9.2,Windows NT /2000, SQL Server 2005, MS Word, MS Excel, MS PowerPoint, Ms-Visio, Cognos BI, MS Project, PowerBuilder, , HTML, XML, Notes SAS.
05/2009 to 01/2011
QA Analyst Genesys Consulting Services, Inc. , ,
  • The software package was used to manage the loans administered to the bank's client.
  • Using this package the bank officers and administers were able to instantly access the details of a loan such as the name, account number, loan amount, interest rate, outstanding balance, payment history etc.
  • of each client.
  • Responsibilities: Involved in gathering Business Level Requirements and reviewed manual testing methods and Prepared Test plans which includes an introduction, various test strategies, test schedules, QA teams role, test deliverable, etc.
  • Responsible for writing Test cases to cover overall quality assurance using Test Director Performed various tests such as positive, negative to check business functionality manually.
  • Performed Black Box testing and conducted Functionality and Regression testing on various phases of the Management software The tests also included GUI testing: Testing for validation and display of screens accordingly.
  • Created dummy accounts on our system and verified the account generation process and date integrity Prepared complex PL/ SQL queries to retrieve data for database testing Created various checkpoints in the script using Win Runner Created reports using Mercury Interactive Test Director Writing shell scripts to run batch processes and to run Oracle background\Processes Used SQL queries to test the integrity of data by querying the database.
  • Interacted with the development team to assure that all the defects are addressed in time Participated in the team meetings to discuss the issues arising out of testing Environment: Win runner, Test Director/Quality Center, Windows 2000 Professional, SQL.
02/2008 to 03/2009
Manual Test Engineer Align Technology Tempe, , India
  • This is a software application acting as middleware between the Insurance provider and medical service provider.
  • The application is divided into 3 modules as patients' module, provider's module and insurance module.
  • This is an online system where they will tie up with Insurance providers, Medical providers, and Clients and can use the system by registering it online.
  • Responsibilities: Reviewing of Software Requirements and Functional Specifications Analyzing the User Requirements and Specifications.
  • Involvement in Preparation of Test Management Plan.
  • Interaction with Business Analyst about Functional testing of the application.
  • Creation of high-level and low-level Test Scenarios and Test Cases with test data.
  • Wrote Test Cases and performed Manual Testing with Test Data and Reports.
  • Test Case Execution and Analysis and Bug Reporting using Quality Center.
  • Assisted with senior team in Integration, Functional, GUI, and System Testing.
  • Updating the Daily Status Report to the Test Manager/Business Analysis.
  • Environment: Manual Testing, Quality center 9.0, Java 1.3, Web logic 8.1, SQL Server 2000.
Manual Tester , ,
  • Prepared Test Plans for each release, written Test Cases and executed them as part of Functional Testing.
  • Prepared Test Reports and Deliverable and submitted for version releases.
  • Throughout the project, was involved in giving clarifications on domain and product functionality for the team.
  • Regular interaction with the core developers helped us in fixing the defects in less time.
  • Played key role in defining test automation procedure and standards, creating Win Runner and QuickTest Professional scripts for all the modules, which reduced the regression cycle drastically and improved the testing efforts for daily builds.
  • Performed Black Box testing and conducted Functionality and Regression testing on various phases of the Management software Worked on Rational Quality Manager (RQM) managing the test plan, test cases and results, Rational Functional doing the heavy lifting of actually scripting and executing the tests.
  • Worked on Rational Quality Manager (RQM) to manage and run automated test scripts created with other test tools.
  • Managed and executed the test process, using Agile Methodology.
  • Working knowledge of Team Foundation server and work on automated framework for regression testing using POS Tested GUI applications and backend database functionality using QTP.
  • Gathered requirements for the integration of POS system with the supply chain system Conducted GUI and functionality testing using QTP.
  • Conducted data driven testing using QTP to conduct backend testing.
  • Used Test Director and ALM/Mercury Quality Center for updating the status of all the Test Cases & Test Scripts that are executed during testing process.
  • Automated confidence tests that run on new builds on regular basis.
  • Involved in setting up different configuration environment for compatibility testing and manual testing.
  • Upgraded the existing Test Scripts and created new scripts for client application to be able to work for new versions and patches, which improved product quality.
  • Evaluated testing results for each potential release build using Test Director, ALM/Quality Center and Bugzilla reports, listing summarized bug information in priority sequence, recommended viability of release for production.
  • Preparing Weekly action report & QA feed back to QA team & Manager.
  • Environment: Web Logic, Java, Quick Test Pro 8.2, Mercury Quality Center 9.0/11.0, Unix, Load Runner 8.2, Sun Java, MSJVM, Oracle 8i/9i/10g, SQL Server 2000, DB2, MS-Project 2000/2003.
Education and Training
Expected in 2015
Texas Woman's University - Denton, TX
GPA: GPA: 3.75
GPA: 3.75
Expected in
B.S: Computer Science Engineering
Anna University - ,
GPA: GPA: 3.5
Computer Science Engineering GPA: 3.5
Expected in
Advanced Automation framework certificate from Qualistik-HP Partners:
- ,
Agile, Application development, ASP, Automation, balance, Basic, Business Analyst, Business Analysis, BI, Business processes, Cognos, client, Clients, Databases, database, XML, Functional, GUI, HP, HTML, IBM, DB2, Insurance, Java, Java 1.3, JavaScript, Java Script, Linux, Load Runner 8.2, Notes, managing, meetings, mentoring, Mercury Interactive, access, MS Excel, MS PowerPoint, MS-Project, MS Project, SQL Server 2000, Win, Window8, Windows7, 2000, 2K, Windows 95, 98, Windows NT, MS Word, middleware, Oracle, Oracle 8i, Developer, PL/ SQL, POS, PowerBuilder, presentations, Processes, QTP 9.2, QTP 9.5, QTP, Quality, quality assurance, QA, Quest, Quick, Rational Rose, Reporting, requirement, RUP, SAS, scripting, Scripts, script, shell scripts, SQL, SQL Server, strategy, Sun, supply chain, system design, Test Director, Test Director 8.2, test tools, TOAD, UML, Unix, usability testing, user-interface, validation, VB Script, Visio, Visual Basic, Web logic 8.1, Web Logic, Windows 2000 Professional, Win Runner, Win Runner 8.0, written

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  • Anna University

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  • MBA
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  • Advanced Automation framework certificate from Qualistik-HP Partners

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