Qa Technician Fresh Cuts Lead Resume Example

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(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Hard-working Supervisor with exceptional experience leading teams, delivering results, and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

  • 10-key proficiency
  • Resourceful
  • Detail-oriented
  • Quick learner
  • Sales expertise
  • Customer relations
  • Microsoft Office expertise
  • Adaptive team player
  • Inbound and outbound calling
  • Verbal/written communication
  • Staff Training
  • Adaptability and Flexibility
  • Safety Compliance
  • Leadership
  • Staff Management
Anne Arundel Community College Arnold, MD Expected in 02/2013 Associate of Arts : - GPA :
Glen Burnie High School Glen Burnie, MD Expected in 06/2012 High School Diploma : - GPA :

Seafood HACCP Alliance

Work History
Newegg, Inc. - QA Technician/ Fresh Cuts Lead
Industry, CA, 12/2019 - 07/2021
  • Inspected finished products for overall quality and adherence to specifications.
  • Performed thorough inspections of incoming materials and outgoing products.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
  • Monitored product standards and quality-control programs.
  • Created and collaborated in implementation and maintenance of customer complaint log, control plans, work and inspection instructions, local procedures and visual aids and samples.
  • Halted production line in case of major non-compliance of specifications, standards or quality discovered during inspection process.
  • Tested and operated mixers to confirm correct calibration while scheduling routine, preventive and reparative maintenance to maintain production workflows and achieve production output benchmarks.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Stocked shelves, racks, and cases with new or transferred merchandise.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Supervised and trained new staff in performing census.
  • Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
  • Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
  • Coached team members in techniques necessary to complete job tasks.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Continuously checked products for quality assurance according to strict guidelines.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Took on additional job duties during unexpected backlog, resulting in meeting project target date.
Simos - Customer Service Representative
Lebanon, OR, 05/2019 - 11/2019
  • Documented conversations with customers to track requests, problems and solutions.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Answered inbound calls everyday and directed to designated individuals or departments.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Addressed customer service inquiries quickly and accurately.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Verified and updated account information in company computer system.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
Thermo Fisher Scientific Inc. - Onsite Coordinator
Marietta, OH, 06/2018 - 09/2019
  • Resolved labor, design and tool issues during all phases of construction projects.
  • Complied with operational standards and OSHA regulations.
  • Trained employees on site-specific requirements, techniques and procedures.
  • Liaised with company safety representatives to promote awareness and understanding of safety protocols.
  • Maintained payroll data, and attendance records.
  • Led and directed team of 30 production workers on multiple project assignment in deadline-driven environment
Robert Bosch Tool Corporation - Quality Assurance Technician
Phoenix, AZ, 06/2017 - 05/2019
  • Assisted with correcting systemic problems in order to eliminate errors.
  • Compared samples to standards and specifications by performing detailed measurements and tests.
  • Produced thorough reports detailing findings and proposed recommendations.
  • Completed routine inspections of components and products to fulfill quality assurance requirements.
  • Randomly selected products at various stages of production for evaluation.
  • Evaluated grading of product quality against published specifications to maintain consistently high-quality standards.
  • Recruited, trained and scheduled employees to fulfill quality standards and expectations of management.
  • Validated quality performance by establishing product specifications.
  • Collected, analyzed and summarized data including failed processes and recalls to create accurate quality documentation.
  • Introduced specific standards and protocols to determine product release date.
  • Maintained laboratory equipment to keep all tools functional and operating efficiently.
  • Implemented quality control objectives, actions and procedures to resolve production issues, optimize product reliability and reduce costs.
  • Performed quality control inspections at customer sites to determine alignment with safety regulations.
  • Participated in technical training and workshops to improve skills set and boost overall knowledge.
  • Monitored product quality performance and created reports indicating effectiveness of quality management system in achieving identified goals.
  • Collaborated closely with Production manager to promote team-oriented approach in daily activities.
Crexendo, Inc. - Recruiter
Tempe, AZ, 01/2016 - 02/2017
  • Managed all phases of recruitment, including defining hiring management needs and posting available positions.
  • Oversaw completion of new hire documents such as I-9 and direct deposit forms and submitted all materials for immediate processing.
  • Thoroughly explained employee handbook during new employee orientations.
  • Developed robust portfolios of available applicants for future job openings.
  • Removed bottlenecks and wasted time to increase efficiency of recruitment process.
  • Used Avionte to verify eligibility for rehire.
  • Maintaining website job board and updated it frequently.
  • Contacted potential employees about job openings.
  • Proactively identified and solved complex recruitment problems impacting employer short- and long-term success.
  • Stayed current on EEO, ADA and other applicable federal and state policies governing employment.
  • Communicated duties, compensation, benefits and working conditions to all potential candidates, enabling better understanding of job expectations.
Lancaster Foods LLC - Quality Assurance Food Safety Technician
City, STATE, 03/2012 - 01/2016
  • Created innovative additions to client product lines.
  • Aided in client cost reduction by implementing new product improvements.
  • Maintained adherence to labeling and packaging requirements.
  • Assisted with development and implementation of new quality monitoring protocols.
  • Developed and implemented best practices for defect prevention and continuous improvement.
  • Used specialized tools to take precise measurements of various aspects of samples.
  • Wrote detailed reports outlining performance, quality and defect rates.
  • Adhered to all safety protocols to minimize equipment damage and avoid injuries.
  • Trained newly hired employees by explaining company procedures, job duties and performance expectations.
  • Documented nonconformities immediately and recommended techniques for prompt resolution.
  • Inspected quality of finished products, making minor repairs to meet project expectations.
Cricket Wireless - Sales Representative
City, STATE, 03/2011 - 06/2013
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Developed solutions to meet market gaps and drive company sales.
  • Executed updated marketing plans to increase branding exposure, customer traffic and sales.
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.
  • Expanded network by attending industry events, identifying and pursuing leads and establishing rapport with new clients.
  • Secured sales by providing recommendations to promote brand effectiveness and product benefits.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Prepared cash deposits up to $200 with zero discrepancies.
  • Negotiated and closed deals with minimal oversight.

Available upon request.

Spanish :
Native or Bilingual
Negotiated :

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Resume Strength

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Resume Overview

School Attended
  • Anne Arundel Community College
  • Glen Burnie High School
Job Titles Held:
  • QA Technician/ Fresh Cuts Lead
  • Customer Service Representative
  • Onsite Coordinator
  • Quality Assurance Technician
  • Recruiter
  • Quality Assurance Food Safety Technician
  • Sales Representative
  • Associate of Arts
  • High School Diploma

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