qa qc analyst resume example with 10+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
MA Jessica Claire qa/qc mortgage analyst III MA Objective Driven professional, 10 years of progressive experience in Default Reporting. Seeking a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Proficient Quality Analyst with experience handling and resolving critical quality problems using research abilities. Strong analytical, organizational and planning abilities. Consistently works with minimum supervision. Independent and self-directed.
Strategic Quality Analyst versed in developing standard operating procedures and training materials to promote adherence to quality standards. Dedicated to identifying operational pain points and implementing actionable improvements reduce corporate costs and increase consistency of quality.
Seasoned [Job Title] with [Number] years of experience. Reviewed production requirements and standard procedures, designing improved processes and gathering data surrounding production objectives to streamline processes and verify consistency in meeting project standards. Dedicated to optimal efficiency at all stages of production.
Skills
SOP development
Audit processes
Continuous Improvement
Staff mentoring
Sampling procedures
Cost reduction options
Conflict resolution
Decision-making
MS Office
Time management
Team management
Supervision
Communication
Working collaboratively
Reliable and trustworthy
Work ethic
Basic math
Leadership
Analytical
Relationship building
Collaboration
Friendly, positive attitude
Organization
Clerical
Data management
Flexible
Problem resolution
Troubleshooting
Critical thinking
Computer skills
Microsoft Office
Training & Development
Experience
QA/QC Analyst, 11/2016 - Current Bootbarn, Inc. – Orange Park, FL,
Responsible for performing quality control audits, Manage loans in accordance with investor and company guidelines, Ensure in-line QA’s and post-mortem QC’s are completed accurately and timely
Manage and review team pipeline to ensure loans remain within 48 hour SLA commitment
Ensure loans are compliant with CFPB regulations and Investor guidelines
Perform quality assurance and control audits on escalated reviews for both in-line and post-mortem on FHA/VA/GSE loans
Verify 1003 application is complete, analyze Sales Contract, Mortgage Note, Title, Insurance policies for accuracy
Verify Loan Estimates are accordance with TILA regulations
Ensure Closing documents remain compliant with ECOA, Reg B and Reg Z
Develop new test-scripts per business need
Collaborate with Supervisor regarding loan discrepancies and process enhancement; assist with realignment of job aids/test-scripts
Report production, evaluate reports, and conduct on the job training for new analyst
Review policy and procedures identify gap analyses and to realignment GR requirements, regulatory guidance, and best industry practice.
Assisted with development and implementation of quality assurance policies, objectives and procedures.
Identified and resolved problems with QC instrumentation.
Served as subject matter expert on [Product or Service] for [Type] team.
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