Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Video games, their worlds, characters, stories and the impact they have as a medium are a big part of who I am. When I set out to make a game, I think about the kinds of experiences I want the player to have, and strive to bring that drive to the table. No two players will have the same experience. But if I can be a part of something that helps players create happy and long lasting memories and friendships through those experiences then I am doing my job not just as an entertainer, but as a creator as well. I want to inspire and uplift the next generation!"
Game designer with extensive experience in console gameplay across multiple platforms and genres.
I have a thorough understanding of how to create compelling game plots, characters and narratives. I hold two undergraduate degrees in scientific fields and am pursuing a third degree in Game Design.
In addition to pursuing a degree in game design, I currently work as the Lead QA for CodeWeavers gaming clients including Square Enix, Cyan Studios, and other AAA studios
I thrive in fast-paced, iterative environments and collaborative cultures. I learn quickly and welcome challenging assignments and new opportunities.
Expertise
Creating Quests, Characters and Stories Within a Variety of Realms
Creative Writing
Talent for character creation, storytelling and dialog
Creative thinker, always bringing new and fresh ideas Non-traditional approaches to story narratives
Senior QA project leadership for AAA gaming studios and publishers
Ability to fully understand immersive experience and document and report inconsistencies and gaps in user perspective
Creating Collaborative Environments Within Teams and Around the Organization
Adept at client communications and creating postive, successful relationships
Excellent Communications Skills Across Multiple Teams and Disciplines
Public Speaking Including Podcasting and Panel Participation
Leading and Participating in Diverse Teams in a Cross-functional Structure
Skills
3DS Max
Premiere
Ad
Approach
Basic
CSS
Client
Clients
Customer support
Documentation
Fast
Focus
HTML
JavaScript
Team leadership
Linux
Linux OS
Mac
Mac OS
Maya
C#
Windows
Developer
Organizing
Processes
Product Manager
Programming
Project leadership
QA
Quality Assurance
Reporting
Troubleshoot
Typing skills
Website
Workflow
Work History
06/2017 to CurrentQA/OEM Customer Manager and Porting LeadNortek | Dyersburg, TN,
Special focus on Game Development Clients.
QA senior project lead for Final Fantasy XIV: A Realm Reborn, Mac port.
QA senior project leadership role for the Myst: Anniversary Collection, Mac port.
Partnered with internal and external client teams to meet test and project objectives.
Develop documentation to determine and communicate optimal user experience.
Manage customer and developer communications and workflow to keep projects on track.
Assumed numerous Sr. Product Manager duties and managed more projects personally to improve workflow and productivity.
Created test plans and documentation for projects and the company.
Worked with external developers to resolve in-game and launcher bugs, improve operations and provide exceptional customer service.
Pushed for excellence and was primary advocate for the end user experience.
10/2016 to CurrentCustomer Support TechnicianEcr Software Corporation | Boone, NC,
Tier 1 - 3 Customer support.
Developed in-depth knowledge of multiple platforms: Linux, Mac and Android.
Provide support to customers using all platforms, Linux, Mac, Windows, Chrome.
Received numerous emails for positive attitude, outstanding service and support.
Developed thorough understanding of QA workflows and necessary changes.
Led changes in company culture and team dynamics between Support, QA and Developer teams.
Answered customer calls, emails and over 100 tickets per day, addressing customer inquiries, solving problems and providing product information.
08/2015 to 12/2015Quality Assurance TesterEcr Software Corporation | Boone, NC,
Increased Quality Assurance Testing experience and team leadership skills including:.
Providing mentorship for new team members regarding defect identification and documentation.
Assisting in organizing team to achieve daily tasks.
Working with group to improve defect capture and recreation.
Experience with both ad hoc testing and checklist testing.
Accomplishments.
Met deadlines for time-sensitive tasks often requiring 12 hour shifts and 7 day weeks.
Assisted newer team members in improving basic skills and meeting team goals.
Achieved timely completion of daily tasks, sweeps and checklists.
Ability to scrutinize details quickly and accurately, excellent and fast typing skills.
Position was temporary, and ended shortly after application was released.
07/2014 to 11/2014Quality Assurance TesterActivision Blizzard, QAMN | City, STATE,
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School Attended
University of Saint Thomas
Job Titles Held:
QA/OEM Customer Manager and Porting Lead
Customer Support Technician
Quality Assurance Tester
Quality Assurance Tester
Degrees
Bachelor of Science
Bachelor of Arts
C# Programming
Maya and 3DS Max
JavaScript, HTML, and CSS Programming
