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QA/OEM Customer Manager and Porting Lead Resume Example

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QA/OEM CUSTOMER MANAGER AND PORTING LEAD
Professional Summary
  • Video games, their worlds, characters, stories and the impact they have as a medium are a big part of who I am. When I set out to make a game, I think about the kinds of experiences I want the player to have, and strive to bring that drive to the table. No two players will have the same experience. But if I can be a part of something that helps players create happy and long lasting memories and friendships through those experiences then I am doing my job not just as an entertainer, but as a creator as well. I want to inspire and uplift the next generation!"
  • Game designer with extensive experience in console gameplay across multiple platforms and genres.
  • I have a thorough understanding of how to create compelling game plots, characters and narratives. I hold two undergraduate degrees in scientific fields and am pursuing a third degree in Game Design.
  • In addition to pursuing a degree in game design, I currently work as the Lead QA for CodeWeavers gaming clients including Square Enix, Cyan Studios, and other AAA studios
  • I thrive in fast-paced, iterative environments and collaborative cultures. I learn quickly and welcome challenging assignments and new opportunities. Expertise
  • Creating Quests, Characters and Stories Within a Variety of Realms
  • Creative Writing
  • Talent for character creation, storytelling and dialog
  • Creative thinker, always bringing new and fresh ideas Non-traditional approaches to story narratives
  • Senior QA project leadership for AAA gaming studios and publishers
  • Ability to fully understand immersive experience and document and report inconsistencies and gaps in user perspective
  • Creating Collaborative Environments Within Teams and Around the Organization
  • Adept at client communications and creating postive, successful relationships
  • Excellent Communications Skills Across Multiple Teams and Disciplines
  • Public Speaking Including Podcasting and Panel Participation
  • Leading and Participating in Diverse Teams in a Cross-functional Structure
    • Skills
    • 3DS Max
    • Premiere
    • Ad
    • Approach
    • Basic
    • CSS
    • Client
    • Clients
    • Customer support
    • Documentation
    • Fast
    • Focus
    • HTML
    • JavaScript
    • Team leadership
    • Linux
    • Linux OS
    • Mac
    • Mac OS
    • Maya
    • C#
    • Windows
    • Developer
    • Organizing
    • Processes
    • Product Manager
    • Programming
    • Project leadership
    • QA
    • Quality Assurance
    • Reporting
    • Troubleshoot
    • Typing skills
    • Website
    • Workflow
    Work History
    QA/OEM Customer Manager and Porting Lead / / Company Name - City, State / 06.2017 - Current
    • Special focus on Game Development Clients.
    • QA senior project lead for Final Fantasy XIV: A Realm Reborn, Mac port.
    • QA senior project leadership role for the Myst: Anniversary Collection, Mac port.
    • Partnered with internal and external client teams to meet test and project objectives.
    • Develop documentation to determine and communicate optimal user experience.
    • Manage customer and developer communications and workflow to keep projects on track.
    • Assumed numerous Sr. Product Manager duties and managed more projects personally to improve workflow and productivity.
    • Created test plans and documentation for projects and the company.
    • Worked with external developers to resolve in-game and launcher bugs, improve operations and provide exceptional customer service.
    • Pushed for excellence and was primary advocate for the end user experience.
    Customer Support Technician / / Company Name - City, State / 10.2016 - Current
    • Tier 1 - 3 Customer support.
    • Developed in-depth knowledge of multiple platforms: Linux, Mac and Android.
    • Provide support to customers using all platforms, Linux, Mac, Windows, Chrome.
    • Received numerous emails for positive attitude, outstanding service and support.
    • Developed thorough understanding of QA workflows and necessary changes.
    • Led changes in company culture and team dynamics between Support, QA and Developer teams.
    • Answered customer calls, emails and over 100 tickets per day, addressing customer inquiries, solving problems and providing product information.
    Quality Assurance Tester / / Company Name - City, State / 08.2015 - 12.2015
    • Increased Quality Assurance Testing experience and team leadership skills including:.
    • Providing mentorship for new team members regarding defect identification and documentation.
    • Assisting in organizing team to achieve daily tasks.
    • Working with group to improve defect capture and recreation.
    • Experience with both ad hoc testing and checklist testing.
    • Accomplishments.
    • Met deadlines for time-sensitive tasks often requiring 12 hour shifts and 7 day weeks.
    • Assisted newer team members in improving basic skills and meeting team goals.
    • Achieved timely completion of daily tasks, sweeps and checklists.
    • Ability to scrutinize details quickly and accurately, excellent and fast typing skills.
    • Position was temporary, and ended shortly after application was released.
    Quality Assurance Tester / / Company Name - City, State / 07.2014 - 11.2014
    • Quickly learned Quality Assurance Testing processes including:.
    • Defect identification.
    • Documentation according to correct protocol.
    • Defect recreation and detail capture.
    • Experience with both ad hoc testing and checklist testing.
    • Accomplishments.
    • Achieved timely completion of tasks, sweeps and checklists given to me on a daily basis.
    • Chosen for QA testing on Premiere Platform - Activision's highest grossing revenue platform.
    • Ability to scrutinize details quickly and accurately, excellent and fast typing skills.
    • Position was temporary, ended when application was released.
    Education
    University of Saint Thomas - City, StateBachelor of Science: Biology
    Bachelor of Arts: Geology, Game DesignGPA: 3.2, GPA: 3.3, GPA: 4.0
    C# Programming Maya and 3DS Max JavaScript, HTML, and CSS Programming
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    Resume Overview

    School Attended

    • University of Saint Thomas

    Job Titles Held:

    • QA/OEM Customer Manager and Porting Lead
    • Customer Support Technician
    • Quality Assurance Tester

    Degrees

    • Bachelor of Science : Biology
      Bachelor of Arts : Geology, Game Design
      C# Programming Maya and 3DS Max JavaScript, HTML, and CSS Programming

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