Highly experienced software quality assurance professional with experience in Web, J2EE, Client Server Applications testing; both automated and manual. Areas of expertise include software requirements analysis, testing design, development and execution. Effective at multi-tasking, working under tight deadlines and able to complete testing projects from inception to successful implementation. Innovative and result oriented personality with strong analytical approach and ability to work in fast paced dynamic environment. Excellent interpersonal and communication skills; excellent organizational skills. Extensive knowledge in User Acceptance, Functional, Performance, Integration, Validation, System and Black Box Testing. Well familiar with the CMM and SIX Sigma processes.
Operating Systems: Windows 98/2000, Windows NT4.0, and DOS
Other Software: MS office Suite, SQL Navigator, Lotus Notes, Adobe Acrobat, Visio,
Manual Testing using Test Manager, Automation using QTP, SQL, , Windows, DOS, UNIX, HTML,
QA Manager September 2013 to CurrentKPMG LLP － Dallas, TexasServed as mentor to junior team members. Managed team of 12 of professionals. Wrote technical reports on test and analysis results and facilitated presentations to stakeholders. Managed Test and Evaluation Master Plans (TEMPs), ensuring proper format and content. Supported Test Readiness Reviews (TRR) and System Verification Reviews (SVR) through gathering verification artifacts. Analyzed and interpreted test data and prepared technical reports. Implemented quality assurance testing methodologies and controls. Collaborated with end users and QA testers to determine requirements.
Quality Analyst II November 2004 to August 2013KPMG LLP － Dallas, TX
KPMG LLP is one of the number one accounting firms in North America; which has its offices all over the world.
The firm is known for the quality and integrity of the work instead of the quantity of the work; which drive the firm to reach its maximum potential in today's ever changing economy.
The firm has very mature process framework for software development for all development groups in the firm.
I am associated with the group known as IES (International Expatriate Services).
Our group is responsible for building the Extranets, Global Organizers, Hypothetical calculation tools, and many administration tools for the KPMG and other outside vendors.
I work as a quality analyst in the Dallas office.
My main responsibility is to insure that all components of the application under test are tested successfully according to the Business and System Requirements.
All issues are addressed accordingly in the timely manner and are re-tested error free before releasing the code to UAT or Production.
Below are some of the responsibilities that I am assigned for daily bases: Manage and coordinate daily activities, including communications with developers and Business Analyst to meet the deadlines and final test schedules in structured test environment.
Test and implementation of software to ensure accuracy and integrity with the use of testing methodologies and utilization of the Mercury Interactive Tools: WinRunner.
Quality assurance testing on a variety of applications, including web based, J2EE, Web, .net, VB, and client/server applications in the staging environment.
Develop and execute test plans and test cases for all applications used by the firm maximizing operational efficiency.
Perform regression testing and system testing for a wide range of applications to ensure the integrity of the final code.
Design Project test plan for AUT.
Design new test cases for manual testing, which later be used to design the automated test scripts for various applications.
Review/update existing test cases to accurately reflect the true functions of the current code.
Assist other QA members to meet the deadlines for their applications.
Design test scripts for UAT testing.
Coordinate UAT Testing.
Collect UAT results and communicate the results back to the BA's and developers.
Provide the final signoff on the final code for release to the Firm and other clients.
Environment: Windows NT, Windows 2000, Oracle, and Java.
Quality Analyst II August 2000 to May 2004Bank of America － Dallas, TX
Bank of America is one of the leading number one banks in the United States with a very mature process framework for software development.
As Quality Analyst, main responsibility was to insure that all components of the application under test were tested successfully according to the Business and System Requirements.
All processes are followed as established according to the CMM level 3 an.
Below are some of the responsibilities that I was assigned for daily bases: Manage and coordinate daily activities, including communications with developers and clients to meet deadlines and final test schedules in structured test environment.
Test and implementation of software to ensure accuracy and integrity with the use of testing methodologies and utilization of the Mercury Interactive Tool, WinRunner.
Quality assurance testing on a variety of applications, including web based, mainframe and client/server applications.
Develop and execute test plans and test cases for all applications used by the Organization maximizing operational efficiency.
Troubleshoot software and network issues, providing consultation and support for the Line of Business within the Bank.
Utilize SMS to view internal changes to develop software packaging before deployment over the network.
Perform regression testing and system testing for a wide range of applications to fulfill business requirements.
USE IDG Change Management for approving and tracking hardware and software changes to the LAN/WAN.
Identified system/tool/network/utilities and other supporting application requirements related to the testing effort.
Designed a Project test plan for the application.
Identified, defined and created test cases.
Developed and implemented a general automation processes and guidelines.
Established the QA Methodology and documented the same in clear, concise and easy-to-understand QA manual.
IssueBridge, Bugzilla and ClearQuest for Bug Tracking.
As ClearQuest administrator, setup the workflow of Bug Track and decided the priority of bugs depending on their nature.
Insured that server, client, and their communication media are capable of handling the anticipated workload by executing Performance Tests using Rational's Test Manager.
Interfaced with off-shore development team Banglore (India) to resolve software bugs.
Planned manpower and estimated time required for testing various modules for timely launching.
Environment: Windows NT, Windows 2000, Oracle, and Java.
System Eng- Technical Support Analyst III June 1999 to August 2000Bank of America － Dallas, TX
Bank of America is one of the leading number one banks in the United States; striving to become number one bank in the World.
As Support Analyst, main responsibility is to insure that all network components are functional and accessible to all the entitled users in the bank.
Provide phone support to internal desktop users in the Wealth Management Group Resolved Network, Desktop, Server and Application issues.
Created training materials and documentation for the Helpdesk support group.
Supported Windows NT, Windows 95, MS Office Suite, CompuServe, Lotus Notes and several in-house bank applications.
Environment: Windows 98, Windows NT and Windows 2000.
Accounts Reconciliation Rep January 1998 to January 1999Xtreme Performance International － Addison, TX
I was responsible for handling refunds, charge-backs, invoicing, and in-house credits for our distributors nationwide.
I designed spreadsheets and created databases to regulate information flow for all items returned to company.
I was also involved with updating and adjusting tax rates on all sales items and products.
Junior Programmer and Tech Support May 1997 to December 1997Hotel Reservation Network － Dallas, TX
Hotels.Com is one of the leading companies which provide online airfare and hotel reservations in the United States.
I was responsible for designing new in-house developed software's on AS400 System, I was responsible for executing the SQL queries to pull the payment information for our accounting dept., Daily System Back for AS400 and Internet, phone System and also provided the Tech Support for hardware and software.
Richland College Programmer/Developer
Microsoft Courses Essentials, workstation, Server, TCP/IP
Bachelor of Computer ScienceBabbage Technical InstituteIndia