LiveCareer-Resume

qa manager resume example with 18+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Experience
QA Manager, 01/2018 - Current
Deluxe Corporation Nebraska, IN,
  • Manage and build remote QA team from ground up while creating Agile process environment.
  • Developed and implemented a successful quality strategy for Web based enterprise software and solutions.
  • Develop QA processes for both manual and automation testing throughout SDLC by leveraging collaboration with Software Engineers and Dev Ops and automation pipelines.
  • Manage team of automation engineers building and maintaining automation framework and test cases handling automated testing for The Philadelphia Inquirer Web and mobile apps.
  • Responsible for development of automated test strategies with defined measurable metrics to gauge success.
  • Strong technical leadership and project management skills, including testing effort estimation, tracking and risk management.
  • Collaborate effectively across all functions to ensure organizational effectiveness.
  • Experience in hands-on testing and 3 years of experience managing QA team.
  • Leading testing efforts, including experience with all phases of testing: System, Integration, Automation, User Acceptance and Performance Testing.
  • Collaborate with onshore and remote teams using various tools such as Jira, Confluence, Slack, Zoom, virtual whiteboards, etc.
  • Demonstrated ability to create and drive process improvements that result in improved test coverage, efficiency, and visibility.
Lead Systems Analyst/Project Lead, 01/2006 - 01/2018
Bank Of America Corporation Columbia, SC,
  • Manage and oversee implementation of Co-branded 3rd party vendor sites, feed integrations and provide post technical support.
  • Consult with business partners to evaluate business requirements, identify operating procedures, evaluate existing or proposed systems and prepare detailed specifications.
  • Provide project status updates to senior level staff detailing, potential project risk, and recommended mitigations.
  • Develop project and testing plans.
  • Effectively worked as project manager on several cutting-edge pilot projects, including the Inquirer app for the iPhone, iPad, and Android phone and tablets; as well as manage the integration and implementation of several Self Serve Advertising products.
  • Work with end users and software developers to ensure technical compatibility and customer satisfaction.
  • Mentored, coached and supervised Drexel co-ops.
  • Track problems to closure and work with vendors and key to resolve high visibility technical issues.
Sr. Systems Analyst, 01/2003 - 01/2006
Knight Ridder Digital City, STATE,
  • Manage and enforce domain security account policies.
  • Performed technical support to 50+ local and remote employees with a focus on proactive monitoring, data integrity and rapid recovery.
  • Enforce corporate hardware and software standards on networked servers, workstations, routers, firewalls, VPNs; perform audits and direct implementations and remediation.
  • Manage and engineer server and Cisco appliance upgrade projects including hardware upgrades and replacement, equipment consolidation, and service pack, IOS and firmware update implementation.
  • Manage and maintain tape backup/restore.
  • Install, troubleshoot, repair and maintain desktop/server software, hardware and peripherals and troubleshoot network printing.
  • Analyze, troubleshoot and maintain router and firewall configurations.
  • Evaluate existing systems and/or user needs to analyze, design, recommend, and implement system changes.
  • Organize and maintain user account information including rights, security and systems groups.
Education
Degree: Computer Science, Expected in Current
-
University of The People - , CA
GPA:
Status -
Business Analysis for the IT Professional: , Expected in 2015
-
ONLC Training Center - Philadelphia, Pa
GPA:
Status -
Microsoft SQL Server 2012R2: , Expected in 2014
-
ONLC Training Center - Philadelphia, Pa,
GPA:
Status -
Scrum Master Training – Certified Scrum Master (CSM): , Expected in 2013
-
ASPE-SDLC Training - Philadelphia, Pa
GPA:
Status -
Agile Project Management Certification Workshop: , Expected in 2013
-
ASPE-SDLC Training - Philadelphia, PA,
GPA:
Status -
Agile Concepts for Management and Leadership Success: , Expected in 2012
-
ASPE-SDLC Training - Philadelphia, PA,
GPA:
Status -
Introduction to programming: , Expected in 2011
-
ONLC Training Center - Philadelphia, Pa
GPA:
Status -
Project Management Principles for IT Professionals: , Expected in 2010
-
ASPE-SDLC Training - Philadelphia, PA,
GPA:
Status -
HTML Web Authoring, Level 2: , Expected in 2009
-
ASPE-SDLC Training - Philadelphia, PA,
GPA:
Status -
Cascading Style Sheets 2007 HTML Fundamentals Planning, Implementing, and Maintaining Server 2003 Active: , Expected in 2008
-
ASPE-SDLC Training - Philadelphia, Pa,
GPA:
Status -
Planning, Implementing, and Maintaining Server 2003 Active Directory Infrastructure: , Expected in 2005
-
New Horizons King of Prussia - King Of Prussia, Pa,
GPA:
Status -
CCNA boot camp: , Expected in 2003
-
New Horizons - King Of Prussia, PA,
GPA:
Status -
Planning, Implementing, and Maintaining Server 2000 Active Directory Infrastructure: , Expected in 2001
-
New Horizons - King Of Prussia, PA,
GPA:
Status -
MCSE NT 4.0 core Technologies, TCP/IP, and SQL Server 6.0 (six month course: , Expected in 1999
-
New Horizons - King Of Prussia, PA,
GPA:
Status -
Associates: General Insurance, Expected in 1991
-
The Institute of Insurance Philadelphia - Philadelphia, PA,
GPA:
Status -

AINS21 Property & Liability Insurance Principals AINS22 Personal Insurance AINS23 Commercial Insurance

Associate: Computer Operations, Expected in 1985
-
Lincoln Technical Institute - Philadelphia, Pa
GPA:
Status -
Summary
Over 25 years of experience in various aspects of Information Technology. Over 3 years building and developing Software QA team off-shore and on-site. Over 15 years of experience supporting and managing integration projects through the phases of project life cycle - analysis, design, development, testing, implementation, and post-production support. A detail-oriented multi-tasker with strong organizational abilities. A motivated leader and committed team player who thrives under pressure and equipped with outstanding research and planning skills. Noted for going the extra mile and for consistently producing exceptional and positive results. Exceptional focus and follow through abilities, with a track record of efficiency and productivity. Diverse professional development, including software QA testing and management, project management, system administration and operations, training and mentoring.
Highlights
  • Leadership
  • Policies
  • Processes
  • Project Management
  • Quality
  • QA
  • Planning
  • Problem solving
  • Time Management
  • Javascript
  • Selenium Web Driver
  • Git
  • SQL
  • HTML/CSS/
  • Quality assurance background
  • Operational budget forecasting
  • Staff training and development
  • Automation knowledge

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Resume Overview

School Attended

  • University of The People
  • ONLC Training Center
  • ONLC Training Center
  • ASPE-SDLC Training
  • ASPE-SDLC Training
  • ASPE-SDLC Training
  • ONLC Training Center
  • ASPE-SDLC Training
  • ASPE-SDLC Training
  • ASPE-SDLC Training
  • New Horizons King of Prussia
  • New Horizons
  • New Horizons
  • New Horizons
  • The Institute of Insurance Philadelphia
  • Lincoln Technical Institute

Job Titles Held:

  • QA Manager
  • Lead Systems Analyst/Project Lead
  • Sr. Systems Analyst

Degrees

  • Degree
  • Business Analysis for the IT Professional
  • Microsoft SQL Server 2012R2
  • Scrum Master Training – Certified Scrum Master (CSM)
  • Agile Project Management Certification Workshop
  • Agile Concepts for Management and Leadership Success
  • Introduction to programming
  • Project Management Principles for IT Professionals
  • HTML Web Authoring, Level 2
  • Cascading Style Sheets 2007 HTML Fundamentals Planning, Implementing, and Maintaining Server 2003 Active
  • Planning, Implementing, and Maintaining Server 2003 Active Directory Infrastructure
  • CCNA boot camp
  • Planning, Implementing, and Maintaining Server 2000 Active Directory Infrastructure
  • MCSE NT 4.0 core Technologies, TCP/IP, and SQL Server 6.0 (six month course
  • Associates
  • Associate

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