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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Experienced QA Lead Test Manager with a demonstrated history of working in the information technology and services industry. Having around 9 years of experience in leading Quality Assurance, Service Virtualization, Automation, Agile & Waterfall Testing & Defect Management for Mobile & Web Based applications in Banking & Financial services domain.


Extremely motivated & committed, Result oriented, Customer Centric, Technically sophisticated and Strong support professional.

Skills
  • Agile Project Methodologies - Scrum (CSM), Scaled/Lean Agile (SAFe Agilist)
  • Waterfall Project Methodology
  • End to End Project & Test Planning, Co-ordination Execution & Management  - QA Manager
  • Project Management Tools - Scrum, Kanban, CA Rally, Confluence, JIRA
  • Project Financials, Resource forecast & Resource Management tool - CA Clarity
  • Automation Frameworks - Linear, Modular, Test Data Driven, Keyword Driven
  • Test Automation Tools - QTP/UFT, Selenium,  Appium 
  • API Testing - SOAP UI, POSTMAN
  • Services Virtualization Tool - CA LISA
  • CI/CD Tools - Jenkins, XLRelease,  Nolio
  • Test Case & Defect Management Tools - CA Rally, HP/ALM, JIRA
  • Agile Testing - Automated & Manual
  • Waterfall Testing - Automated & Manual
  • Defect Management - Web and Mobile applications
  • Programming languages - Java, VB script, Sql, C, C++
  • IDE(s) - QTP/UFT, Eclipse, WebStorm, Oracle SQL Developer
  • Version-Control Systems - SVN, GIT
  • API(s): SOAP,  XML,  JSON,  REST
Experience
QA Lead Test Manager - American Express, 06/2014 - 11/2018
Tata Consultancy Services City, STATE,
  • Handled several High Complex, Compliance, Risk, Infrastructure, Downturn initiatives as E2E QA Lead/Manager and responsible for the overall Testing deliverables on Projects.
  • Managing a QA team (both Offshore & Onshore) as QA Manager for the Client including managing financials, forecasting on projects.
  • Handled Digital Wallet projects - Apple Pay, Samsung/Android Pay as QA Manager  of all  Applications(Mobile and Web) testing activities. This included hands on testing of Mobile & Web based applications 
  • Led the Functional & Regression Automation suite design, development and implementation with QTP/UFT for all the capabilities within the Client portal. 
  • Worked with Dev partners to integrate Automation into the Continuous Integration, Continuous Delivery, Continuous Testing process using Jenkins, XLR.
  • Currently leading the Automation migration initiative from QTP/UFT to Selenium.
  • Led the MQ, JMS, SOAP & REST services virtualization effort for the Client Application and achieved 100% virtualization. Driving service Virtualization across all projects to reduce dependency on Interface/Middleware systems. 
  • Analyze and understand the high level business needs by participating in discussions with Business partners and Development teams as early as Project Initiation Phase.
  • Coordinate with the different testing teams (QA & Systems Assurance) & facility testing activities between multiple teams, identify & Resolve impediments, defects tracking(Triage & resolution), conducting daily test status calls, Environment readiness, provide testing updates on weekly status calls with business partners & technology teams.
  • Preparation of Test plan, Test Strategy and Test Approach,  Perform Risk Based Assessments on business requirements using American Express Quality Standards, develop automation scripts for functional and Regression testing.
  • Identify Testable versus non-Testable requirements using American Express Quality Standards. 
  • Preparation of Test Data Conditions, Test Cases based on project needs. Execution of Test cases.
  • Get sign offs on all test deliverables from stake holders, business partners & technology teams to meet the audit requirements.
  • As a SME on Client Applications, conducted trainings for testing team members on Application knowledge, Testing practices, Client interactions, Testing skills, Defect tracking & resolution, Automation skills (QTP/UFT), Selenium, Service virtualization and Agile best practices.
QA Test Manager - American Express, 01/2012 - 06/2014
Tata Consultancy Services City, STATE,
  • Developed a Proof of Concept for Automation Framework design using QTP for Client application for implementing the framework and develop automation scripts for the entire application.
  • Worked on several critical initiatives for client as QA Test Manager such as implement Cross Market servicing Capability within the Client applications, Uplift Credit Collections application.
  • Understand the High Level Business needs by participating in discussions with Business partners and Development teams as Early as Project Initiation Phase. 
  • Preparation of Test plan, Test Strategy and Test Approach, Perform Risk Based Assessments on business requirements using American Express Quality Standards, Automation & Manual test cases preparation.
  • Identify Testable versus non-Testable requirements using American Express Quality Standards. 
  • Identify dependencies for testing, Identify test data needs, Tracking test execution & Progress, Defect tracking (triage & resolution), Environment readiness, provide testing updates on testing status calls. Get sign offs on test deliverables from various Application teams.
  • Worked closely with Project Managers and assisted on Project Management activities.
  • Handled the Estimation, Financials & Project deliverables for testing team.
  • Ramped up the testing team. Trained all recruits on Application knowledge, BFS Domain knowledge, testing practices, Testing skills, Defect management & Automation skills.
QA Test Analyst - American Express, 07/2011 - 01/2012
Tata Consultancy Services City, STATE,
  • Based on the SME knowledge of the Client Portal capabilities, was recruited by TCS leadership to setup a Testing team for the Client. This involved recruiting, training the new joinees on Client Applications, testing processes.
  • Defined & Established QA process (Testing, Environment, Test Data) for the team based on the needs from Client.
  • Collecting the high level requirements from Client and analysis of the requirements.
  • Document the Functionality, Operational, Technical issues and scope of work.
  • Preparation of Test Data Conditions, Test Cases based on project needs. Execution of Test cases.
  • Facilitate Integration Testing, User Acceptance Testing and Post Implementation Testing across applications and status tracking using Quality Center.
  • Document / Analyze test results and get defects retested. Coordinate with all application teams (in terms of test data, testing and environment setup).
  • Get sign offs on test deliverables from various application teams.
  • Conduct and attend knowledge sharing sessions on various testing techniques, tools and procedures.
Java Programmer - American Express, 02/2010 - 06/2011
Tata Consultancy Services City, STATE,
  • Interacted with clients in collecting high-level user requirements converting user requirements into system requirements.  
  • Attended design review meetings with project teams and ensure that the designs created are conforming to Portal Architectural guidelines for Client.
  • Interacted with the other interfacing system teams to influence design decision in their applications and develop methodology for improved performance.   
  • Co-ordinated with the other team members and ensure successful implementation of the project while adhering to Client/TCS coding and quality standards. 
  • Enhanced the Client application for new requirements with Java, J2EE, Struts, HTML, XML
  • Worked on technology upgrade and infrastructure upgrade initiatives and provide recommendations.
  • Worked on Prototype for Client Application which was used by new joinees in the team for Application functionality training.
  • Worked on Migration of Client application from WAS 5.1 to WAS 6.0. 
  • Developed unit test cases, executed them and updated test results/defects to HP Quality Center.            
Education and Training
Bachelor of Engineering: Electronics & Communication, Expected in 2009
-
R.V. College of Engineering - Bangalore, Karnataka
GPA:
Certifications
  • Oracle Certified Professional - JAVA SE6 Programmer
  • Certified Scrum Master (CSM)
  • Certified SAFe Agilist (SA)

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School Attended

  • R.V. College of Engineering

Job Titles Held:

  • QA Lead Test Manager - American Express
  • QA Test Manager - American Express
  • QA Test Analyst - American Express
  • Java Programmer - American Express

Degrees

  • Bachelor of Engineering

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