QA Lead Test Manager American Express Resume Example Tata Consultancy Services

QA LEAD TEST MANAGER - AMERICAN EXPRESS

Summary

Experienced QA Lead Test Manager with a demonstrated history of working in the information technology and services industry. Having around 9 years of experience in leading Quality Assurance, Service Virtualization, Automation, Agile & Waterfall Testing & Defect Management for Mobile & Web Based applications in Banking & Financial services domain.

Extremely motivated & committed, Result oriented, Customer Centric, Technically sophisticated and Strong support professional.

Skills

Agile Project Methodologies - Scrum (CSM), Scaled/Lean Agile (SAFe Agilist)
Waterfall Project Methodology
End to End Project & Test Planning, Co-ordination Execution & Management - QA Manager
Project Management Tools - Scrum, Kanban, CA Rally, Confluence, JIRA
Project Financials, Resource forecast & Resource Management tool - CA Clarity
Automation Frameworks - Linear, Modular, Test Data Driven, Keyword Driven
Test Automation Tools - QTP/UFT, Selenium, Appium
API Testing - SOAP UI, POSTMAN
Services Virtualization Tool - CA LISA

CI/CD Tools - Jenkins, XLRelease, Nolio
Test Case & Defect Management Tools - CA Rally, HP/ALM, JIRA
Agile Testing - Automated & Manual
Waterfall Testing - Automated & Manual
Defect Management - Web and Mobile applications
Programming languages - Java, VB script, Sql, C, C++
IDE(s) - QTP/UFT, Eclipse, WebStorm, Oracle SQL Developer
Version-Control Systems - SVN, GIT
API(s): SOAP, XML, JSON, REST

Experience

QA Lead Test Manager - American Express
July 2014 to November 2018Tata Consultancy Services － Sunrise & Plantation, Florida

Handled several High Complex, Compliance, Risk, Infrastructure, Downturn initiatives as E2E QA Lead/Manager and responsible for the overall Testing deliverables on Projects.
Managing a QA team (both Offshore & Onshore) as QA Manager for the Client including managing financials, forecasting on projects.
Handled Digital Wallet projects - Apple Pay, Samsung/Android Pay as QA Manager of all Applications(Mobile and Web) testing activities. This included hands on testing of Mobile & Web based applications
Led the Functional & Regression Automation suite design, development and implementation with QTP/UFT for all the capabilities within the Client portal.
Worked with Dev partners to integrate Automation into the Continuous Integration, Continuous Delivery, Continuous Testing process using Jenkins, XLR.
Currently leading the Automation migration initiative from QTP/UFT to Selenium.
Led the MQ, JMS, SOAP & REST services virtualization effort for the Client Application and achieved 100% virtualization. Driving service Virtualization across all projects to reduce dependency on Interface/Middleware systems.
Analyze and understand the high level business needs by participating in discussions with Business partners and Development teams as early as Project Initiation Phase.
Coordinate with the different testing teams (QA & Systems Assurance) & facility testing activities between multiple teams, identify & Resolve impediments, defects tracking(Triage & resolution), conducting daily test status calls, Environment readiness, provide testing updates on weekly status calls with business partners & technology teams.
Preparation of Test plan, Test Strategy and Test Approach, Perform Risk Based Assessments on business requirements using American Express Quality Standards, develop automation scripts for functional and Regression testing.
Identify Testable versus non-Testable requirements using American Express Quality Standards.
Preparation of Test Data Conditions, Test Cases based on project needs. Execution of Test cases.
Get sign offs on all test deliverables from stake holders, business partners & technology teams to meet the audit requirements.
As a SME on Client Applications, conducted trainings for testing team members on Application knowledge, Testing practices, Client interactions, Testing skills, Defect tracking & resolution, Automation skills (QTP/UFT), Selenium, Service virtualization and Agile best practices.

QA Test Manager - American Express
January 2012 to June 2014Tata Consultancy Services － Guadalajara, Bangalore & Weston, Mexico, Karnataka/India & Florida

Developed a Proof of Concept for Automation Framework design using QTP for Client application for implementing the framework and develop automation scripts for the entire application.
Worked on several critical initiatives for client as QA Test Manager such as implement Cross Market servicing Capability within the Client applications, Uplift Credit Collections application.
Understand the High Level Business needs by participating in discussions with Business partners and Development teams as Early as Project Initiation Phase.
Preparation of Test plan, Test Strategy and Test Approach, Perform Risk Based Assessments on business requirements using American Express Quality Standards, Automation & Manual test cases preparation.
Identify Testable versus non-Testable requirements using American Express Quality Standards.
Identify dependencies for testing, Identify test data needs, Tracking test execution & Progress, Defect tracking (triage & resolution), Environment readiness, provide testing updates on testing status calls. Get sign offs on test deliverables from various Application teams.
Worked closely with Project Managers and assisted on Project Management activities.
Handled the Estimation, Financials & Project deliverables for testing team.
Ramped up the testing team. Trained all recruits on Application knowledge, BFS Domain knowledge, testing practices, Testing skills, Defect management & Automation skills.

QA Test Analyst - American Express
July 2011 to January 2012Tata Consultancy Services － Bangalore, Karnataka/India

Based on the SME knowledge of the Client Portal capabilities, was recruited by TCS leadership to setup a Testing team for the Client. This involved recruiting, training the new joinees on Client Applications, testing processes.
Defined & Established QA process (Testing, Environment, Test Data) for the team based on the needs from Client.
Collecting the high level requirements from Client and analysis of the requirements.
Document the Functionality, Operational, Technical issues and scope of work.
Preparation of Test Data Conditions, Test Cases based on project needs. Execution of Test cases.
Facilitate Integration Testing, User Acceptance Testing and Post Implementation Testing across applications and status tracking using Quality Center.
Document / Analyze test results and get defects retested. Coordinate with all application teams (in terms of test data, testing and environment setup).
Get sign offs on test deliverables from various application teams.
Conduct and attend knowledge sharing sessions on various testing techniques, tools and procedures.

Java Programmer - American Express
February 2010 to June 2011Tata Consultancy Services － Bangalore, Karnataka/India

Interacted with clients in collecting high-level user requirements converting user requirements into system requirements.
Attended design review meetings with project teams and ensure that the designs created are conforming to Portal Architectural guidelines for Client.
Interacted with the other interfacing system teams to influence design decision in their applications and develop methodology for improved performance.
Co-ordinated with the other team members and ensure successful implementation of the project while adhering to Client/TCS coding and quality standards.
Enhanced the Client application for new requirements with Java, J2EE, Struts, HTML, XML
Worked on technology upgrade and infrastructure upgrade initiatives and provide recommendations.
Worked on Prototype for Client Application which was used by new joinees in the team for Application functionality training.
Worked on Migration of Client application from WAS 5.1 to WAS 6.0.
Developed unit test cases, executed them and updated test results/defects to HP Quality Center.

Education and Training

Bachelor of Engineering : Electronics & Communication, 2009R.V. College of Engineering － Bangalore, Karnataka, India

Certifications

Oracle Certified Professional - JAVA SE6 Programmer
Certified Scrum Master (CSM)
Certified SAFe Agilist (SA)

Resume Overview

Companies Worked For:

Tata Consultancy Services

School Attended

R.V. College of Engineering

Job Titles Held:

QA Lead Test Manager - American Express
QA Test Manager - American Express
QA Test Analyst - American Express
Java Programmer - American Express

Degrees

Bachelor of Engineering : Electronics & Communication , 2009

QA Lead Test Manager - American Express Resume Example

Resume Score: 80%

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