QA Engineer/Software Analyst Resume Example
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QA ENGINEER/SOFTWARE ANALYST
Professional Summary
Experienced QA Engineer with over 2 years of experience in the software industry. Excellent reputation for resolving problems and improving customer satisfaction.
Skills
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Work History
08/2019 to CurrentQA Engineer/Software AnalystChurchill Downs Inc. | Oxford , ME
- Developed flowcharts and diagrams to describe and lay out logical operational steps.
- Evaluated and adopted new technologies to address changing industry needs.
- Documented procedures and business processes and shared information with appropriate stakeholders.
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
- Collaborated closely with upper management to drive strategy through development and implementation of new processes.
- Performed user account maintenance tasks, archiving defunct credentials and monitoring login systems for suspicious trends.
- Created customized development frameworks for customers based on specific business goals and budgetary constraints.
- Familiar with tools such as but not limited to: TestRail, JIRA, Figma, and Clubhouse.
02/2016 to 07/2019Social Media Marketing ManagerRollins, Inc | Pueblo , CO
- Created videos and managed YouTube channel to strengthen company reputation.
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
- Engaged online audiences by placing strong focus on sales process support and responding to inquiries and comments timely and knowledgeably.
- Analyzed and reported social media and online marketing campaign results.
- Outlined omnichannel channel goals across brands and digital platforms, including store systems, web, mobile and marketing systems.
- Increased customer engagement through social media.
- Drove digital and enterprise collaboration across functional teams, focusing on delivery and continuous process improvement.
- Analyzed competitor pages to locate backlink and keyword opportunities.
- Devised strategies and roadmaps to support product vision and value to business.
- Identified target market and key segments through in-depth analysis of markets and related trends.
- Utilized techniques such as cold calling, networking and prospecting to develop new leads.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Curated and segmented editorial content to increase engagement and channel growth.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
05/2011 to 07/2017Social Media InfluencerPixi Beauty | City , STATE
- Posted testimonials, promotional content and consumer experiences to social media platforms to garner comments and likes.
- Maintained social media accounts by keeping content engaging, fresh, educational and entertaining.
- Live streamed dialogue and events on Facebook, Twitter and Instagram to optimize interaction and engagement levels.
- Created, curated and managed published content for feed and stories across social media channels.
- Produced relevant product content to reach target customers.
- Established credibility on social media and persuaded others by virtue of authenticity and reach.
- Formulated high-quality written storytelling and visual content for social media campaigns.
- Built relationships with other brand ambassadors and influencers to assist in social media strategy.
- Gathered insights from interaction with current and prospective consumers to enhance content.
- Engaged with consumers using education, passion and authenticity.
- Monitored and built social media following by maintaining solid online presence via community engagement.
- Followed and reviewed competitor social media channels, content and strategy to relay insights.
- Helped clients develop website portals and social media pages to promote businesses.
- Performed in-depth competitor reviews to check competitor activities with ad placement, keyword use, placement bids and landing pages.
- Collected and analyzed Web metrics such as visits, time on site and page views per visit.
- Created content strategies for digital media.
Education
06/2018Associate of Arts | Historic Preservation And ConservationTrevecca Nazarene University, City, State
06/2018Associate of Arts | Music Management And MerchandisingTrevecca Nazarene University, City, State
06/2016Bachelor of ArtsNorthwest State Community College, City, State
05/2011High School DiplomaEdon High School, City, State
05/2011CosmetologyFour County Career Center, City, State
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 23 staff members.
- Collaborated with team of 2 in the development of The Clot Thickens gaming app.
Affiliations
- International Singer-Songwriter Association Ambassador for Nashville, TN.
- Publicist of the Year 2016 winner of the Nashville Universe Awards.
Certifications
- Licensed Cosmetologist - 2011 through 2016
- Licensed Tanning Professional - 2011 through 2016
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Resume Overview
School Attended
- Trevecca Nazarene University
- Northwest State Community College
- Edon High School
- Four County Career Center
Job Titles Held:
- QA Engineer/Software Analyst
- Social Media Marketing Manager
- Social Media Influencer
Degrees
- 06/2018 Associate of Arts | Historic Preservation And Conservation
06/2018 Associate of Arts | Music Management And Merchandising
06/2016 Bachelor of Arts
05/2011 High School Diploma
05/2011 Cosmetology
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