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QA Engineer/Software Analyst Resume Example

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QA ENGINEER/SOFTWARE ANALYST
Professional Summary

Experienced QA Engineer with over 2 years of experience in the software industry. Excellent reputation for resolving problems and improving customer satisfaction.

Skills
  • Technical Writing
  • Product development
  • Search Engine Optimization
  • Technical Analysis
  • Planning and Coordination
  • Self-motivated professional
  • Analytical skills
  • Teamwork
  • Reading comprehension
  • Supervision
  • Computer proficiency
  • Cultural awareness
  • Good telephone etiquette
  • Compassion
  • MS Office
  • Data management
  • Project Management
  • Leadership
Work History
08/2019 to CurrentQA Engineer/Software AnalystCompany Name | City, State
  • Developed flowcharts and diagrams to describe and lay out logical operational steps.
  • Evaluated and adopted new technologies to address changing industry needs.
  • Documented procedures and business processes and shared information with appropriate stakeholders.
  • Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
  • Collaborated closely with upper management to drive strategy through development and implementation of new processes.
  • Performed user account maintenance tasks, archiving defunct credentials and monitoring login systems for suspicious trends.
  • Created customized development frameworks for customers based on specific business goals and budgetary constraints.
  • Familiar with tools such as but not limited to: TestRail, JIRA, Figma, and Clubhouse.
02/2016 to 07/2019Social Media Marketing ManagerCompany Name | City, State
  • Created videos and managed YouTube channel to strengthen company reputation.
  • Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
  • Engaged online audiences by placing strong focus on sales process support and responding to inquiries and comments timely and knowledgeably.
  • Analyzed and reported social media and online marketing campaign results.
  • Outlined omnichannel channel goals across brands and digital platforms, including store systems, web, mobile and marketing systems.
  • Increased customer engagement through social media.
  • Drove digital and enterprise collaboration across functional teams, focusing on delivery and continuous process improvement.
  • Analyzed competitor pages to locate backlink and keyword opportunities.
  • Devised strategies and roadmaps to support product vision and value to business.
  • Identified target market and key segments through in-depth analysis of markets and related trends.
  • Utilized techniques such as cold calling, networking and prospecting to develop new leads.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Curated and segmented editorial content to increase engagement and channel growth.
  • Developed marketing content such as blogs, promotional materials and advertisements forsocial media.
05/2011 to 07/2017Social Media InfluencerCompany Name | City, State
  • Posted testimonials, promotional content and consumer experiences to social media platforms to garner comments and likes.
  • Maintained social media accounts by keeping content engaging, fresh, educational and entertaining.
  • Live streamed dialogue and events on Facebook, Twitter and Instagram to optimize interaction and engagement levels.
  • Created, curated and managed published content for feed and stories across social media channels.
  • Produced relevant product content to reach target customers.
  • Established credibility on social media and persuaded others by virtue of authenticity and reach.
  • Formulated high-quality written storytelling and visual content for social media campaigns.
  • Built relationships with other brand ambassadors and influencers to assist in social media strategy.
  • Gathered insights from interaction with current and prospective consumers to enhance content.
  • Engaged with consumers using education, passion and authenticity.
  • Monitored and built social media following by maintaining solid online presence via community engagement.
  • Followed and reviewed competitor social media channels, content and strategy to relay insights.
  • Helped clients develop website portals and social media pages to promote businesses.
  • Performed in-depth competitor reviews to check competitor activities with ad placement, keyword use, placement bids and landing pages.
  • Collected and analyzed Web metrics such as visits, time on site and page views per visit.
  • Created content strategies for digital media.
Education
06/2018Associate of Arts | Historic Preservation And ConservationTrevecca Nazarene University, City, State
06/2018Associate of Arts | Music Management And MerchandisingTrevecca Nazarene University, City, State
06/2016Bachelor of ArtsNorthwest State Community College, City, State
05/2011High School DiplomaEdon High School, City, State
05/2011CosmetologyFour County Career Center, City, State
Accomplishments
  • Resolved product issue through consumer testing.
  • Supervised team of 23 staff members.
  • Collaborated with team of 2 in the development of The Clot Thickens gaming app.
Affiliations
  • International Singer-Songwriter Association Ambassador for Nashville, TN.
  • Publicist of the Year 2016 winner of the Nashville Universe Awards.
Certifications
  • Licensed Cosmetologist - 2011 through 2016
  • Licensed Tanning Professional - 2011 through 2016
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Resume Overview

School Attended

  • Trevecca Nazarene University
  • Northwest State Community College
  • Edon High School
  • Four County Career Center

Job Titles Held:

  • QA Engineer/Software Analyst
  • Social Media Marketing Manager
  • Social Media Influencer

Degrees

  • 06/2018 Associate of Arts | Historic Preservation And Conservation
    06/2018 Associate of Arts | Music Management And Merchandising
    06/2016 Bachelor of Arts
    05/2011 High School Diploma
    05/2011 Cosmetology

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