Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Industrious Quality Engineer offering 20 years of positive experience in related roles. Well-versed in devising quality improvement strategies and evaluating current processes. . Assertive professional possessing outstanding people management, interpersonal and organizational skills. Results-oriented QA Engineer polished in developing quality improvement plans and monitoring employee performance to cultivate adherence to company standards. Focused and driven with aptitude for process improvement. Dedicated to going above and beyond to mitigate risk and improve quality. Detail-oriented QA Engineer offering 20 years of experience in various industries. Strong documentation and report writing abilities. Reads and interprets technical documentation to make accurate assessments of software and functionality. Experienced Software Test Engineer with background writing manual test cases and automated test scripts. Trains new testers, reviews work and optimizes processes. Works alongside developers to uncover and correct problems in advance of releases.

Skills
  • Regulatory Compliance Assurance
  • Automated testing
  • Survey Design
  • Performance Threshold Drafting
  • Quality improvement plans
  • Job requirement analysis
  • Pre-Release Test Scheduling
  • Root Cause Analysis
  • Continuous Improvement
  • Manual test case preparation
  • Automation knowledge
  • Defect monitoring
  • Documentation skills
  • Test implementation
Education
Seton Hall South Orange, NJ, Expected in Associate of Arts : Bus Admin And Computer Science - GPA :
Barringer High School Newark, Expected in 06/1981 High School Diploma : - GPA :
Work History
Rightpoint - QA Engineer
New York, NY, 01/1999 - Present
  • Assessed software bugs and compiled findings along with suggested resolutions for development team members.
  • Gathered data on integration issues and vulnerabilities and reported all findings, including improvement recommendations.
  • Proposed development and testing improvements to positively impact usability, function and performance.
  • Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
  • Demonstrated new product features and functionality to clients, managers and team members.
  • Created accurate and efficient test scripts to manage automated testing of certain products and features.
  • Collaborated with developers and product owners to stay current on product features and intended functionality.
  • Identified and tracked defects with JIRA/ Mercury Interactive's software test management tool. Supported developers in resolving problems by completing additional tests.
Evans Distribution Company - Owner Operator
Madison, IL, 03/2002 - 08/2006
  • Purchased Land for Restaurant
  • Assist with Building from ground up
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Sourced vendors, negotiated contracts and managed efficient deliveries of high-quality supplies.
  • Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Recruited, hired and trained talented staff to fill vacancies.
  • Managed financial and business operations, including payroll, daily deposits and cost controls.
  • Set employee schedules, delegated work and monitored food quality and service performance.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Landry's - Hotel Front Desk Agent
North Miami Beach, FL, 04/1996 - 08/1999
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Assisted other hotel personnel in various capacities including overseeing entire front desk when manager was unavailable and handling purchases at gift shop when required.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Kept accounts in balance and ran daily reports to verify totals.
Landry's - Hotel Front Desk Agent
Ontario, CA, 01/1992 - 07/1994
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Used [Software] to process reservations, check-ins and check-outs.
  • Provided services efficiently and with high level of accuracy.
  • Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
  • Collaborated with [Type] and [Type] team members to handle guest requirements from check-in through check-out.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Assisted other hotel personnel in various capacities including overseeing entire front desk when manager was unavailable and handling purchases at gift shop when required.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Assessed software bugs and compiled findings along with suggested resolutions for development team members.
  • Gathered data on integration issues and vulnerabilities and reported all findings, including improvement recommendations.
  • Proposed development and testing improvements to positively impact usability, function and performance.
  • Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
  • Collaborated with developers and project managers to assess program capabilities, features and testing demands.

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Resume Overview

School Attended

  • Seton Hall
  • Barringer High School

Job Titles Held:

  • QA Engineer
  • Owner Operator
  • Hotel Front Desk Agent
  • Hotel Front Desk Agent

Degrees

  • Associate of Arts
  • High School Diploma

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