QA Analyst Resume Example Suntrust Bank

QA ANALYST

Career Overview

A Challenging position where in my vast experience in Quality Assurance, Manual and Automation testing across multiple technologies and platforms could be used and there is an opportunity to learn. Certified QA Tester from the International Institute for Software Testing (IIST) with experience in defining test methodology, designing test plans, preparing documentation, following Standard Operation Procedures and implementing test strategies during Software Development Life Cycle (SDLC). Experience includes Requirement Analysis, Planning, Manual (Quality Center (QC) / Application Lifecycle Management (ALM) and Automation (Quick Test Professional (QTP) / Unified Functional Testing (UFT) Testing and quality assurance of Client/ Server and web applications. Experienced in Manual execution of Test Cases for Functionality, Performance and Load testing against user requirement. Good understanding of QA methodology and Software Development Life Cycle (SDLC). Involved in QA Life Cycle, which includes designing, developing and execution of the entire QA Process and Documentation of Test Plans, Test Cases, Test Procedures and Test Scripts. Extensive experience in Software Development Process like Agile, Iterative, Incremental and Waterfall. Experience in creating Test Plans, Test Scenarios and Test cases, Test scripts, System Testing/End to End testing, Web Testing, software documentation from business, technical and functional requirement. Extensive experience in Smoke testing, functional testing, System integration testing, Regression testing, Black box testing, GUI testing, Back-end testing, browser compatibility testing, load/performance testing in different stages of Software Development Life Cycle (SDLC). Strong knowledge in VBScript, SQL, PL/SQL procedures, functions and triggers. Proficiency in Test Analysis, Bug Detection, Defect isolation and Report generation. Expertise in bug-reporting and bug-tracking using the test management tool Quality Center (QC) / Application Lifecycle Management (ALM). Experience in database testing using Oracle, MS SQL Server, SQL and PL/SQL. Ability to work with Business Analysts, Developers and other Team Members in complex testing projects and in the overall enhancement of software product quality. Experience in testing on multiple operating systems - Windows 2000/95/98/XP/NT. Involved in Configuration Management, deadline and New release Requirement Meeting. Ability to interact with customers with ease and professionalism.

Qualifications

C, C++, SQL, PL/SQL, Visual Basic (VB script)
Databases: Oracle (9i, 10g, 11g) MS-SQL Server (2000, 2005, 2008), MS-Access.
Operating System: Windows NT, Windows XP
Testing Tools: Win Runner, Quick Test Pro/UFT, and Load Runner.
Bug Tracking Tools: Test Director/Quality Center/ALM, Rational Clear Quest.
Source Control Tool: Share Point, Microsoft Visual SourceSafe, Rational Clear Case.
Office Tools: MS-Word, MS-Excel, Power Point and MS-Access 2000.

Manual, Automation and Database

Technical Skills

Skills		Experience		Total Years		Last Used
QC/ALM, QTP/UFT (VBScript), SQL/PL SQL		Manual and Automation, Database		7

Work Experience

QA Analyst
October 2015 to April 2016 SunTrust Bank - Richmond, VA

Provided expertise in Requirement Analysis for a front and back-end application Reviewed and noted updates on Requirements as required and applied the changes as necessary.
Attended JAD Sessions for analyzing requirements with the team.
Created, maintained, and provided feedback for customer process documentation.
Managed requirements and artifacts in appropriate requirements management tools.
Created process models, user stories, use cases, and scenarios.
Created Test Cases, Test Scripts from use cases and scenarios as per requirements.
Worked with Automation tester to develop Descriptive Programming and maintained Local and Global Object Repository in QTP/UFT.
Responsible for creating and execution of automated test scripts using QTP/UFT.
Performed Data Driven Testing using QTP/UFT Using Checkpoint to identify the web site or application under test is functioning correctly or not Performed Parameterization to run the same script for multiple sets of data Using Smart identification to identify object if standard identification can't recognize the object Using Regular expression to identify the property of the object during run time Using Modular test method to divide the test into several actions that can be reused or edit or called by several other tests Created Recovery scenarios for unknown pop up Using VBScript debug commands and breakpoint to debug the test Created Function library and enable reusability that can be shared across test scripts Provided information of progress and noted potential road blocks.
Created Test Data for Users and Customer Care Rep using CMS EIDM integration with application.
Conducted Functional, End-to-End testing/System testing, Smoke, Regression and UAT (User Acceptance Testing) testing for both GUI and Back-end processes.
Performed database testing to ensure data atomicity, consistency, integrity and durability across the database using SQL queries.
Extensively involved with Payment processing, Deposits, withdrawal, transfers and online banking.
Logged many defects and followed on the Defect Life Cycle using QC/ALM.
Re-tested defects to make sure the new builds fixed the issues and didn't produce new defects.
Excellent in both verbal and written form, and overall provided clear and concise in all communication.
Provided great team environment for all levels of an organization to obtain knowledge that facilitates problem resolution.
Assured work products complied with established deliverable guidelines including format and content.
Provided knowledge transfer to new employees on their transition to our business rules and procedures.
Environment: HP QC/ALM, QTP/UFT, SOAP UI, XML, CRM, UNIX, Oracle, VB.NET.

QA Analyst
July 2013 to August 2015 Fifth Third Bank - Cincinnati, OH

Analyzed Business Requirement Documents, Functional Specification Documents and User Requirement Document.
Worked closely with software developers and took active role in ensuring that the software components meet the highest quality standards.
Wrote Test Plans, Test Cases and Test Scripts for Manual (QC/ALM) and Automated (QTP/UFT) Testing for various business applications.
Actively participated in all phase of testing life cycle including documents reviews, maintaining status reports.
Maintained Test Matrix for the latest test results information.
Ensured that quality issues are appropriately identified, analyzed, documented, tracked and resolved in QC (Quality Center) / ALM (Application Life Cycle Management).
Involved in Functional testing, System integration testing, Hotfix, Regression and User Acceptance Testing (UAT).
Using VBScript debug commands and breakpoint to debug the test Created Function library for calling the function and enable reusability that can be shared across test scripts Using Smart identification to identify object if standard identification can't recognize the object Using Regular expression to identify the property of the object during run time Using Checkpoint to identify the web site or application under test is functioning correctly or not Performed Parameterization to run the same script for multiple sets of data Wrote complex SQL queries to perform the backend testing of the Oracle database using PL/SQL Performed backend testing for data validation using SQL Queries Used SQL queries to validate the data between the backend and the front end Extensively involved with online banking, Transfer, withdrawal, Deposit, and Payment process.
Attended requirements review meetings and provided feedback to ensure that the system meets all primary requirements Participated in defect triage meeting with developer, PM, QA Manager and teams to provide explanation of problems.
Mapped requirements with Test Cases in Quality Center/ALM and executed them reporting a pass or fail status.
Working in Agile-scrum environment where always interacting with developer, Business Analyst and product owners.
Experience working with off shore team.
Oversaw the finishing point of high quality software deliverables to client as well as other inside support organizations.
Managed, Documented and Controlled all the Test Cases, test scripts and test results using Quality Center/ALM and also in a status update report using MS Excel.
Participated in weekly status meetings and coordinated with the Developers and Testers to resolve and close defects.
Created detailed periodic status reports for senior management to keep them posted on the progress of implementation.
Environments: QTP/UFT, QC/ALM, VB Script, XML, Toad, Oracle, Trade Exchange, MS IIS, ASP.NET, web Services, JAVA, J2EE, EJB, JSP, ASP, VB.NET, Java Script, Web Sphere.

QA Analyst
May 2011 to May 2013 MetLife Inc - Hauppauge, NY

Analyzed Business and System Requirements and interacted with users and developers.
Developed system test plans and test scripts based on the user requirements and design documents.
Created test cases including functional, regression, system/end to end, positive and negative.
Used Quality Center/ALM for Manual and Automated (QTP/UFT) Testing of Client-Server and Web based Applications.
Used Quality Center to organize and manage all phases of the software testing process, including planning tests, executing tests, logging bugs, and tracking defects.
Analyzed Business Specification Documents (BSD) on the following functionalities including Create/Report a Claim, Search Claim, Check status of Claim online by using Claims Transformation program.
Involved Test Procedures, Methodologies and Policies for ensuring a thorough Testing.
Worked in important phases of Testing Life Cycle like Smoke Testing, Integration Testing, Regression Testing, Business Functionality Testing, System Testing, User Acceptance Testing (UAT) and Load Testing.
Performed Backend Testing on SQL server Database by writing SQL statements to ensure the retrieved data was correct.
Checked the data flow through the front-end and back-end, and used SQL queries to extract the data from the database Worked with Automation tester to develop Descriptive Programming and maintained Local and Global Object Repository in QTP/UFT.
Using Checkpoint to identify the web site or application under test is functioning correctly or not Performed Parameterization to run the same script for multiple sets of data Using Smart identification to identify object if standard identification can't recognize the object Using VBScript debug commands and breakpoint to debug the test Created Function library for calling the function and enable reusability that can be shared across test scripts Accurately produced regular test status reports to senior management to ensure on-time project Launch.
Involved in user acceptance testing with users along with providing training to end-users and system testers Participated in weekly team meetings and defect review calls.
Environments: Windows XP, UNIX, XML, SQL, TDE, Clear Case, RF, Firmware, JAVAJSP, ASP, VB.NET, Java Script, Web Sphere, VB Script, MS SQL Server 2000, QTP/UFT, QC/ALM, Load Runner.

Software Tester
May 2009 to May 2011 HSBC - Angles, CA

Developed Test Plans, Test scenario and Test Cases for the testing procedure.
Developed automation test scripts for performing regression testing on the application using QTP Carried out GUI, Functionality, Integration and Regression testing using QTP.
Tested user interface and navigation controls of the application using QTP.
Responsible for creating and execution of automated test scripts using QTP.
Created page checkpoints to test the properties and contents of the web page QTP Performed Data Driven Testing using QTP.
Using Smart identification to identify object if standard identification can't recognize the object Created Function library for calling the function and enable reusability that can be shared across test scripts Used SQL queries to validate the data between the backend and the front end Performed manual testing to conduct backend testing using SQL Queries Wrote complex SQL queries to perform the backend testing of the Oracle database using PL/SQL Created and maintained SQL Scripts to perform back-end testing on the oracle database.
Performed backend testing for data validation using SQL Queries Executed SQL statements to check if the data integrity has been maintained and integration between application and database.
Performed negative and positive testing using SQL Queries.
Used Agile testing methodology for achieving deadlines in UAT testing.
Run the scripts on multiple environments (QA, UAT and Production) to ensure that requirements were still met.
All the application enhancement test cases and unit test scripts were tracked using SharePoint.
Quality Center was used to create the test plan, store test cases and run the test sets.
Interacted with developers to report and track bugs using Quality Center.
Detected and reproduced the defects, and logged defects using Mercury Quality Center.
Generated the test execution report in Mercury Quality Center to be reviewed by the QA Manager and development team.
Environments: Java, J2EE, JSP, Java Script, VBScript, XML, HTML, DHTML, Test Director/QC/ALM, QTP/UFT, Web Sphere, PVCS, SQL, Oracle, UNIX (HP) and Win NT.

Education and Training

Master of Business Administration : Marketing, 2008 Uttara University - Dhaka, Bangladesh

CSTP-A from the International Institute for Software Testing (IIST) Status: Citizen

Additional Information

Citizen

Skills

VB.NET, ASP.NET, Agile, ASP, Automation, banking, BSD, Business Analyst, C, C++, Client-Server, CMS, concise, content, CRM, client, Customer Care, data validation, Databases, Database, documentation, DHTML, edit, EJB, senior management, XML, Functional, GUI, HP, HTML, Web Sphere, MS IIS, J2EE, Java, JSP, Java Script, Load Runner, logging, meetings, MS-Access, MS-Access 2000, MS Excel, MS-Excel, Exchange, Office, Power Point, SharePoint, Share Point, 2000, Windows NT, Win NT, Windows XP, MS-Word, navigation, Operating System, Oracle, Oracle database, developer, PL/SQL, page, Payment processing, Policies, problem resolution, processes, Programming, progress, PVCS, QTP, Quality, QA, Quest, Quick, reporting, Requirement, scrum, Scripts, script, SOAP, software developers, Software Testing, Visual SourceSafe, Specification, MS SQL Server, MS-SQL Server, SQL, SQL server, stories, System integration, Test Director, Toad, triage, UNIX, user interface, VBScript, VB Script, Visual Basic, web site, web page, Win Runner, written

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QA Analyst Resume Example

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