Friendly and enthusiastic Customer Service with 7 years of specialization in Customer Service. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.
Dedicated Sales Associate with reliable experience combining management and customer service expertise in Clerk and Customer Service and call centers. Looking for a position similar in a fast growth company.
06/2014 to 03/2015
Q.C Quality ClerkDiversified － Olive Branch, MS
Use computers for various applications, such as database management or word processin Create, maintain, and enter information into databases.
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Complete forms in accordance with company procedures.
Perform visual inspections of finished products.
Interpret test results, compare them to established specifications and control limits, and make recommendations on appropriateness of data for release.
Develop and qualify new testing methods.
Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials.
Record shipment data, such as weight, charges, space availability, damages, or discrepancies for reporting, accounting, or recordkeeping purposes.
Pack, seal, label, or affix postage to prepare materials for shipping, using hand tools, power tools, or postage meter.
04/2011 to 02/2013
Lead Cashier/HostessGold Strike － Robinsonville, MS
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Assist customers by providing information and resolving their complaints.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Greet customers entering establishments.
Answer customers' questions, and provide information on procedures or policies.
Calculate total payments received during a time period, and reconcile this with total sales.
Provide guests with menus.
Greet guests and seat them at tables or in waiting areas.
Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
Answer telephone calls and respond to inquiries or transfer calls.
Operate cash registers to accept payments for food and beverages.
Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
Direct patrons to coatrooms and waiting areas such as lounges.
Perform marketing and advertising services.
01/2008 to 03/2010
Lead Sales Ass./Ass. ManagerMadame Roux － Robinsonville, MS
Greet customers and ascertain what each customer wants or needs.
Describe merchandise and explain use, operation, and care of merchandise to customers.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Answer questions regarding the store and its merchandise.
Compute sales prices, total purchases and receive and process cash or credit payment.
Prepare sales slips or sales Maintain records related to sales.Place special orders or call other stores to find desired items.
Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
Inventory stock and requisition new stock.
Ticket, arrange and display merchandise to promote sales Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Instruct staff on how to handle difficult and complicated sales.
Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
Assign employees to specific duties.
Keep records of purchases, sales, and requisitions.
Review inventory and sales records to prepare reports for management and budget departments.
Plan and prepare work schedules and keep records of employees' work schedules and time cards.
Establish and implement policies, goals, objectives, and procedures for their department.
Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.
Review time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies.
Process paperwork for new employees and enter employee information into the payroll system.
Compute wages and deductions, and enter data into computers.
Process and issue employee paychecks and statements of earnings and deductions.
Keep track of leave time, such as vacation, personal, and sick leave, for employees.
02/2016 to Current
Claims ClerkNike － Memphis, TN
Data Entry, Emails, Big Claims, Credit Issued back to customer
SAP, DCMS, IBM,
Copying, Scanning Documents,
High School DiplomaAberdeen High － Aberdeen, MD
Still Attending Criminal Justice Human ScienceAmerican Public University － Charlestown, VA