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purchasing executive resume example with 13+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Dynamic Hotel Manager skilled in developing and training teams, effectively controlling costs and achieving revenue and high guest satisfaction ratings in competitive environments. Expert communicator passionate about fostering a positive and results-oriented team culture.
Skills
  • Service-oriented
  • Computer knowledge
  • Guest satisfaction specialist
  • Diligent
  • Efficient
  • Quality assurance
  • Team building
  • Front desk experience
  • Event planning and coordination
  • Exceptional interpersonal communication
    Courteous and helpful
  • Inventory management systems
  • Staff training
  • Adaptability and responsiveness
  • Luxury guest services
  • Budgeting and cost control
  • Reservations and booking system experience
  • Customer Relations
  • Adherence to high customer service standards
Work History
2007 to 09/2009
Purchasing Executive Hyatt Nashville, ,
  • Quote and bid with supplier. 
  • Renovation project from a Best Western Property to a Hilton property
  • Purchase and inventory control 
  • Create Purchase orders
  • Purchasing channel for all hotel departments such as housekeeping, guest services, banquets and engineering 
10/2010 to 01/2014
Guest Services Manager Hampton Inn & Suites City, ,
  • Improved customer service ratings through training, incentive and skills program 
  • Recruited and trained 12 new members of the guest service team.
  • Accommodated guests’ requests to meet your 100% satisfaction guarantee program
  • Maintained property positioning on TripAdvisor and increased Hilton management SALT scores by 35%
  • Complied with 70/50 workflow bonus programs on quarterly basis.
  • Maintained property guest loyalty programs above 80% year around. 
  • Worked directly with Birch-street purchasing program
  • Maintained departments under budget goals and improved hotel's ADR with reservation up-selling program.
01/2014 to Current
Account and Marketing Executive Caribbean Linen Tex Care Indutrial Laundry City, ,
  • Analyzed contract performance for bids, budgets and forecasts.
  • Exceeded sales goals by at least 100% for the 1st quarters.
  • Designed the financial model for a new business unit.
  • Planned and conducted 65 staff training per 6 months, with an emphasis on quality and service.
  • Coordinated upper management’s market visits and key account calls.
  • Developed and implemented campaigns for email, online advertising, search engines and direct mail.
  • Overall income on new clients contractsfor a revenue income of 7.6 million dollars.
Education
Expected in 2001 to to
BBA: Hotel and Restaurant Managment
UPR - Carolina Campus ,
GPA:

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Resume Overview

School Attended

  • UPR

Job Titles Held:

  • Purchasing Executive
  • Guest Services Manager
  • Account and Marketing Executive

Degrees

  • BBA

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