Public Speaker Resume Example
More than 15 years' successful experience in Human Resources, Staffing and Administration.Highly organized, self-disciplined, professional who possesses strong interpersonal skills and the ability to establish strategic partner relationships with senior level management to ensure company achieves strategic business objectives. Demonstrated strong strategic HR planning, project and development experience with staffing and non-profit industries. Recognized as a strategic business partner with expertise in developing and delivering innovative and best practices solutions in all areas of human resources development and management. Customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, planning/implementing proactive procedures.
Skills and Experience:
- Excellent working knowledge using Microsoft Excel, WordPerfect, Microsoft Word, KRONOS, On-Staff, Medicus, Paradox, ANSOS
- Ability to train, motivate, and supervise customer service employees
- A team player, acknowledged by Sharp Health Care as a "Total Quality Customer Service Professional"
- Proactive planning led to notable increase in morale in all departments
- Created customer satisfaction survey, drastically reducing potential problems
Synopsis of Achievements:
- Developed media and programming schedules, organized national conferences, facilitated procurement training and programs for members
- Editor of Executive Woman Magazine (A controlled circulation periodical aimed at International Association of Professional and Executive Women members)
- Created LAUNCH, Concepts and Connections Magazines
- Recipient of 40 under 40 Honor which recognizes individuals for achievements in their respective fields
- Project LEAD Graduate
- Women's Initiative Committee (develops and promotes women in business)
- Increased International Association of Professional and Executive Women (IAPEW) membership by 42%
- Designed and distributed press kit, developed marketing strategies, launched marketing initiatives, secured advertising placements, planned and promoted special events, colloquiums and networking seminars
- Promoted programs, events and services to raise money and awareness of the Ivy League Society Fellowship and Scholarship program
Memberships and Affiliations:
- International Association of Professional and Executive Women (IAPEW)
- National Association of Female Executives (NAFE)
- National Association of Women Business Owners (NAWBO)
- National Press Club
- Women's International Chamber of Commerce (WICC)
- Spring Valley Chamber of Commerce
- Small Business Chamber of Commerce
- Toastmasters
- Ladies who Launch
- American Bar Association
- Associated Press Club
- Rotary Club, Lions Club
- National Association of Small Business Owners (NASBO)
- Alpha Chi
- Alpha Nu
- Ivy League Society
- Advertising Specialty Institute (ASI)
- Promotional Product Association International (PPAI)
- United States Press Association
Awards and Honors:
- Who's Who in American Colleges and Universities
- Who's Who in the Ivy League
- Phi Beta Theta Honor Society
- Who's Who of American Business Women
- Who's Who of Executives and Professionals
- Businesswoman of the Year - 2013 - Women's Chamber of Commerce
- Women of Distinction - 2014 - NAWPO
- Recipient of 40 under 40 Honor which recognizes individuals for achievements in their respective fields
- Innovator of the Year- 2014 - WIN Foundation
- Woman of Excellence - 2013 - SOAR Foundation
- Humanitarian of the Year - WIN Foundation
- Female Entrepreneur of the Year - 2015 - National Small Business Chamber of Commerce
- Community Impact Award - 2013- Project HOPE
- EMERGE Award - 2015 - Women's Chamber of Commerce
- Received Excellence in Action Award from International Speakers Bureau for outstanding work
- Nominated as owner of Pro-Image Promotional Products for numerous industry awards and successfully captured 4 major awards (Newcomer Award, Best in Class, Woman Entrepreneur of the Year, Vision Award)
- Led EpitoMedia to receive the Best in Biz Award -2015 - Women's Business Journal
- Honored as an "SEO Influencer" 2014 - by Women in Business Association
Community Involvement:
- Board of Directors for Q-House (Yale University) - Founding Member
- Children's Museum of Howard County - Exploratory Committee
- Scholastic Outreach and Recruitment (SOAR) - Board of Directors
- House of Hope- Co-Founder
- Howard County Community Theater - Planning Board
- Children Having Children- Board of Directors
- EmpowerMINT (Mentor, Inspire, Nurture, Teach) - Board of Directors
- HERstory- Board of Directors
- WIN (Women Impacting Nation) Foundation - Board of Directors
- SistHER Initiative - Board of Directors
- ACHIEVE Academy - Board of Directors
- Alternatives to Violence (AVP) - Facilitator
- Women Helping Others (WHO) - Board of Directors
- EDGE - Advisory Board
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- Promoted programs, events and services to raise money and awareness of the Ivy League Society Fellowship and Scholarship program
- Member of Phi Beta Theta Honor Society
- Worked with elected officials regarding Public Policy, Procedure and Procurement
- Spearheaded the National Association Professional and Executive Women (NAWPO) expansion project
- Designed and executed branding plan to rename and re-brand LAUNCH Magazine
- Conducted studies to create messaging strategy for IAPEW
- Responsible for marketing for product launch including public relations, direct mail pieces, trade shows, sales training and e-mail campaign
- Worked with customers to define and develop business cases for new products
- Wrote marketing requirements documents for LAUNCH Magazine product development
- Defined industry segments and identified opportunities in domestic and international markets
- Implemented strategy targeting high-profile clientèle
- Replaced industry leader within 9 months of product launch
- Directed team to develop database of more than 1 million double opt-in members for weekly product update emails
- Initiated groundbreaking PR campaign for a EpitoMedia Group, which secured 48% additional public interest compared against earlier efforts
- Initiated a public relations campaign for EmpowerMINT, a non-profit on a tight budget, raising over $784,000.
- Keynote speaker at Women In Training Conference on Business Leadership in Dec 2014
- Launched well-received program of professional development courses for all IAPEW members
- Mentored and coached IAPEW employees resulting in a 32% increase in membership
January 2006 to May 2015On Lok Senior Health Service － Fremont , CA
Presented speeches on areas of expertise to live audiences. Worked as an emcee, a panelist, and as a keynote speaker at conferences, seminars, and workshops locally, nationally, or over the Internet. Delivered speeches that were motivational and captured an audience's attention. Conducted careful research so that accurate and up-to-date information was presented. Analyzed the demographics and characteristics of each anticipated audience and tailored speeches accordingly.
January 2001 to CurrentMarsh & Mclennan Companies, Inc. － Virginia Beach , VA
Worked with 28 sales professionals covering 4 regions to negotiate benefits, programs and services for IAPEW members.
Responsible for more than 37,500 individual and corporate members.
Support sales reps in opening new member accounts and upgrading existing accounts.
Works quickly and effectively to solve customer challenges.
Maintained quality control/satisfaction records.
Worked with elected officials regarding Policy, Procedure and Procurement.
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
June 2001 to January 2004Endeavour Air － Flushing , NY
Confirmed passenger manifest, demonstrated safety and emergency procedures, handled pre-flight briefings, verified aircraft weight and balance, prepared aircraft for departure, escorted disabled and minor passengers, served food and beverages to passengers.
January 1996 to September 2000Department Of Defense － East Hartford , CT
Worked closely with the HR Manager to develop, recommend, and implement HR policies and procedures. Established and maintained Personnel, Medical, I-9, and DMV records according to State, Federal and HIPAA guidelines. Administered Benefits program (medical, dental, vision, and life) including new hire, terminations, court orders, qualifying events. Reported on all Workers Comp related incidents and records management, assisting in safety program activities such as training and policy adherence. Managed the hiring process - placed ads, scheduled interviews, prepared new hire orientation paperwork and was the company contact for employment inquiries; including pre-screening and retention for future reference. Partnered with management and employees by responding to employee relations issues, investigating employee complaints and attaining fair and consistent resolutions. Assisted employees with 401(k) programs, company procedures, benefits, and general questions. Strong working knowledge of Federal and State employment laws to inform management of changes affecting employee status, policies, procedures or practices.
January 1991 to January 1996American Advanced Management, Inc － Coalinga , CA
Responsible for staffing 921(total) bed health care system utilizing Medicus, Paradox, StaffPro, On-staff Staffing Software, ANSOS, Paradigm programs.
Recorded patient acuity and status, completed intake and exit interviews, processed new hire paperwork, analyzed complete statistical staffing.
Organized and prepared work schedules for employees to ensure the appropriate amount of staff is available for each work shift. Worked with internal employees, as well as external sources such as temporary staffing agencies. Approved and scheduled time off for employees and ensured that vacant positions are filled to meet staffing requirements.
Created and maintained daily staffing reports, which include verifying employees' work hours, their requested time off, as well as job vacancies. Reported inconsistencies, job vacancies and scheduling concerns are to management. Verified employee work hours with the payroll department on a routine basis to ensure payroll was disbursed accurately.
Created employee work schedules for the assigned divisions (Nursing, Medical Group Practice, etc). Monitored employee attendance. Adjusted specific work schedules/assignments to ensure adequate staffing levels due to vacations, Workers Compensation, FMLA and/or other LOA. Coordinated staffing and scheduling; ensuring staffing adjustments for assigned areas was completed in an accurate, timely fashion in order to provide sufficient number of clinically competent staff to provide patient care. Used cost effective practices following established policies and contract language as needed. Facilitated use of PRN to meet peak census points. Monitored PRN's to ensure the PRN requirement was being fulfilled. Assisted in staff orientation to staffing office. Prepared required daily, weekly, monthly reports according to schedule and requests. Performed clerical functions as directed, including but not limited to scheduling, attending, taking and preparing meeting minutes. Reviews, revises and prepares input of the initial processing of payroll for the assigned divisions (Nursing Division, Medical Group Practice, etc). Monitored and made recommendations of staffing levels within the assigned division.
January 1988 to January 1991Puc National － Burbank , CA
Worked with the teacher to care and educate the children. Primary responsibilities include assisting with: care and supervision of children, lesson plan implementation, parent communication, cleanliness and organization of classroom.
Program Assistant for Naturalist Program: staffed Visitor's Center, where I led tours, assisted with inquiries, fielded telephone calls and responded to mail. Assisted with development of Summer Camp schedule.
Coursework instruction included: handling databases, sending emails, managing stationary and equipment inventory, managing filing systems, overseeing staff, maintaining office conditions, communicating with senior staff, recording expenditures and agendas, using office softwares and learning commonly used medical phrases and words.
Coursework instruction include: understanding business environments, financial statements, and strategies, while making more profitable business and personal financial decisions, organizing grant writing campaigns, and preparing proposals. Fundamentals of accounting and finance for governmental and nonprofit organizations, such as budgeting, reporting, strategic planning, program analysis, fund accounting, general and revenue funds, and capital project funds. Nonprofit leadership tenets, including mission statement definition, vision statement creation, managerial and financial controls, organizational capacity, fundraising and revenue generation, marketing, volunteer management, governance and board of directors, operations, and sustainability. Fundraising principles and practices, such as grant writing, prospect research, development office organization, giving motivations, communications, capital campaigns, or gift planning.
Coursework instruction included turning an idea into a professional plan of action. Understanding and recognizing unique characteristics of nonprofit organizations while mastering the core knowledge necessary to become an effective leader in the nonprofit arena.
Developing strategies that will take your organization to new heights of prosperity and productivity. Gaining a full understanding the role of the executive director and the board of directors, special event and meeting management, public relation strategies.
Bachelor of Science- Dual Major Political Science / Public Policy
Class instruction included upkeep of medical charts and forms, transcription of physician's orders, interpreting medical terminology, abbreviations, and symbols, coordinating diagnostic testing, communication in the health care setting, prioritizing orders and tasks, ensuring patient confidentiality, and performing routine quality assurance on charts.
HIPAA Medical Terminology
Non-Profit Administration Certificate
Non-Profit Management Certificate
Health Unit Clerk
Office Management I
Office Management II
Benefits, Quality Control, Sales, Satisfaction, Accounting, Dental, Employee Relations, Health Care, HIPPA, Human Resources, Liaison, New Hire Orientation, New Hires, Paradox, Records Management, Staffing, Terminations, Training, Workers Comp, Account Maintenance, Advertising, Award, Best Practices, Circulation, Customer Service, Excel, Highly Organized, Kronos, Marketing, Microsoft Excel, Microsoft Word, Microsoft Access, Microsoft Power Point, Microsoft Publisher, Networking, Proactive, Problem-solving, Procurement, Receptionist, Recruitment, Retail Sales, Sales Staff, Self Motivated, Team Player, Trouble-shooting, Public Policy, Medical Terminology, Office Management
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Resume Overview
School Attended
- Anne Arundel Community College
- Georgetown University - Center for Public and Non-Profit Leadership
- University of Pennsylvania
- Yale University
- Grossmont Community College
Job Titles Held:
- Public Speaker
- Senior Vice President
- Flight Attendant
- Human Resources Liaison
- Staffing Coordinator
- Teacher's Assistant
Degrees
- Certifications : Office Management I, Office Management II, Medical Terminology , 2011
Certificate : Non-Profit Administration , 2008
Certificate : Non-Profit Management , 2007
Bachelor of Science : Political Science/Public Policy , 2000
Certificate : Health Unit Coordinator , 1991
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