More than 15 years' successful experience in Human Resources, Staffing and Administration.Highly organized, self-disciplined, professional who possesses strong interpersonal skills and the ability to establish strategic partner relationships with senior level management to ensure company achieves strategic business objectives. Demonstrated strong strategic HR planning, project and development experience with staffing and non-profit industries. Recognized as a strategic business partner with expertise in developing and delivering innovative and best practices solutions in all areas of human resources development and management. Customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, planning/implementing proactive procedures.
Skills and Experience:
Synopsis of Achievements:
Memberships and Affiliations:
Awards and Honors:
Presented speeches on areas of expertise to live audiences. Worked as an emcee, a panelist, and as a keynote speaker at conferences, seminars, and workshops locally, nationally, or over the Internet. Delivered speeches that were motivational and captured an audience's attention. Conducted careful research so that accurate and up-to-date information was presented. Analyzed the demographics and characteristics of each anticipated audience and tailored speeches accordingly.
Worked with 28 sales professionals covering 4 regions to negotiate benefits, programs and services for IAPEW members.
Responsible for more than 37,500 individual and corporate members.
Support sales reps in opening new member accounts and upgrading existing accounts.
Works quickly and effectively to solve customer challenges.
Maintained quality control/satisfaction records.
Worked with elected officials regarding Policy, Procedure and Procurement.
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Confirmed passenger manifest, demonstrated safety and emergency procedures, handled pre-flight briefings, verified aircraft weight and balance, prepared aircraft for departure, escorted disabled and minor passengers, served food and beverages to passengers.
Worked closely with the HR Manager to develop, recommend, and implement HR policies and procedures. Established and maintained Personnel, Medical, I-9, and DMV records according to State, Federal and HIPAA guidelines. Administered Benefits program (medical, dental, vision, and life) including new hire, terminations, court orders, qualifying events. Reported on all Workers Comp related incidents and records management, assisting in safety program activities such as training and policy adherence. Managed the hiring process - placed ads, scheduled interviews, prepared new hire orientation paperwork and was the company contact for employment inquiries; including pre-screening and retention for future reference. Partnered with management and employees by responding to employee relations issues, investigating employee complaints and attaining fair and consistent resolutions. Assisted employees with 401(k) programs, company procedures, benefits, and general questions. Strong working knowledge of Federal and State employment laws to inform management of changes affecting employee status, policies, procedures or practices.
Responsible for staffing 921(total) bed health care system utilizing Medicus, Paradox, StaffPro, On-staff Staffing Software, ANSOS, Paradigm programs.
Recorded patient acuity and status, completed intake and exit interviews, processed new hire paperwork, analyzed complete statistical staffing.
Organized and prepared work schedules for employees to ensure the appropriate amount of staff is available for each work shift. Worked with internal employees, as well as external sources such as temporary staffing agencies. Approved and scheduled time off for employees and ensured that vacant positions are filled to meet staffing requirements.
Created and maintained daily staffing reports, which include verifying employees' work hours, their requested time off, as well as job vacancies. Reported inconsistencies, job vacancies and scheduling concerns are to management. Verified employee work hours with the payroll department on a routine basis to ensure payroll was disbursed accurately.
Created employee work schedules for the assigned divisions (Nursing, Medical Group Practice, etc). Monitored employee attendance. Adjusted specific work schedules/assignments to ensure adequate staffing levels due to vacations, Workers Compensation, FMLA and/or other LOA. Coordinated staffing and scheduling; ensuring staffing adjustments for assigned areas was completed in an accurate, timely fashion in order to provide sufficient number of clinically competent staff to provide patient care. Used cost effective practices following established policies and contract language as needed. Facilitated use of PRN to meet peak census points. Monitored PRN's to ensure the PRN requirement was being fulfilled. Assisted in staff orientation to staffing office. Prepared required daily, weekly, monthly reports according to schedule and requests. Performed clerical functions as directed, including but not limited to scheduling, attending, taking and preparing meeting minutes. Reviews, revises and prepares input of the initial processing of payroll for the assigned divisions (Nursing Division, Medical Group Practice, etc). Monitored and made recommendations of staffing levels within the assigned division.
Worked with the teacher to care and educate the children. Primary responsibilities include assisting with: care and supervision of children, lesson plan implementation, parent communication, cleanliness and organization of classroom.
Program Assistant for Naturalist Program: staffed Visitor's Center, where I led tours, assisted with inquiries, fielded telephone calls and responded to mail. Assisted with development of Summer Camp schedule.
Coursework instruction included: handling databases, sending emails, managing stationary and equipment inventory, managing filing systems, overseeing staff, maintaining office conditions, communicating with senior staff, recording expenditures and agendas, using office softwares and learning commonly used medical phrases and words.
Coursework instruction include: understanding business environments, financial statements, and strategies, while making more profitable business and personal financial decisions, organizing grant writing campaigns, and preparing proposals. Fundamentals of accounting and finance for governmental and nonprofit organizations, such as budgeting, reporting, strategic planning, program analysis, fund accounting, general and revenue funds, and capital project funds. Nonprofit leadership tenets, including mission statement definition, vision statement creation, managerial and financial controls, organizational capacity, fundraising and revenue generation, marketing, volunteer management, governance and board of directors, operations, and sustainability. Fundraising principles and practices, such as grant writing, prospect research, development office organization, giving motivations, communications, capital campaigns, or gift planning.
Coursework instruction included turning an idea into a professional plan of action. Understanding and recognizing unique characteristics of nonprofit organizations while mastering the core knowledge necessary to become an effective leader in the nonprofit arena.
Developing strategies that will take your organization to new heights of prosperity and productivity. Gaining a full understanding the role of the executive director and the board of directors, special event and meeting management, public relation strategies.
Bachelor of Science- Dual Major Political Science / Public Policy
Class instruction included upkeep of medical charts and forms, transcription of physician's orders, interpreting medical terminology, abbreviations, and symbols, coordinating diagnostic testing, communication in the health care setting, prioritizing orders and tasks, ensuring patient confidentiality, and performing routine quality assurance on charts.
HIPAA Medical Terminology
Non-Profit Administration Certificate
Non-Profit Management Certificate
Health Unit Clerk
Office Management I
Office Management II
Benefits, Quality Control, Sales, Satisfaction, Accounting, Dental, Employee Relations, Health Care, HIPPA, Human Resources, Liaison, New Hire Orientation, New Hires, Paradox, Records Management, Staffing, Terminations, Training, Workers Comp, Account Maintenance, Advertising, Award, Best Practices, Circulation, Customer Service, Excel, Highly Organized, Kronos, Marketing, Microsoft Excel, Microsoft Word, Microsoft Access, Microsoft Power Point, Microsoft Publisher, Networking, Proactive, Problem-solving, Procurement, Receptionist, Recruitment, Retail Sales, Sales Staff, Self Motivated, Team Player, Trouble-shooting, Public Policy, Medical Terminology, Office Management
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