Public Service Administrator Agency Monitoring resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Well-organized professional bringing excellent multitasking abilities developed over 6 years of Professional Supervisor experience. Commended for consistently driving success by knowledgeably enforcing and monitoring practice, policy and procedure. Skillful and proficient with streamlining processes, managing talented team members and performing in fast-paced environments.

  • Schedule Coordination
  • Complex Problem Solving
  • Handling Customer Complaints
  • Decision Making
  • Quality Assurance
  • Team Management and Supervision
Work History
Public Service Administrator Agency Monitoring, 05/2015 - Current
Lawrence Hall Chicago, IL,
  • An Agency Performance Team Monitoring Supervisor, directs, coordinates, and provides oversight of Private or Purchaser of Service Providers Foster Care and Intact Family Services in Springfield area.
  • Review, modify and implement existing statewide program objectives and in collaboration with downstate counterparts.
  • Supervise monitoring of new program initiatives and direct tracking of implementation of policies and procedures pertaining to programs.
  • Provide oversight of plans for Departmental monitoring progress toward accomplishment of goals and objectives.
  • Serve as a full line supervisor assigns and reviews work, provide guidance and training to assigned staff, counsels staff regarding work performance, reassigns staff to meet day-to-day operating needs, establishes annual goals and objectives, approve/disapproves time off requests.
  • Serve as Department spokesperson regarding monitoring services.
  • Establish effective working relationships with private and public organizations, on various matters involving program areas.
Licensing Representative, 04/2014 - 04/2015
Illinois Department Of Children And Family Services City, STATE,
  • Conducted initial licensing review of assigned to agency and institutions.
  • Conducted renewal licensing reviews of facilities.
  • Conducted investigation of complaints of violations of statutes and rules in facilities, including all necessary follow-up and monitoring of corrective action plans.
  • Interpreted standards and licensing requirements to directors and boards of day care centers, applicants/licensees for home day care licensure and lay groups as required.
  • Provided information regarding physical plant, equipment, supplies, health and safety issues, child/staff ratios, and other pertinent information as required by rule.
  • Provided consultation to agency and institution administration/operators and boards on program planning for young children.
  • Monitored visits of licensed facilities annually and as needed.
  • Prepared records, reports, correspondence and other required materials pertinent to the licensing function.
  • Maintained a list of homes and centers in assigned workload, including information as to licensed status and due dates of required activities.
  • Performed other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
Child Protection Specialist, 02/2010 - 04/2014
Illinois Department Of Children And Family Services City, STATE,
  • A Child Protection Advance Specialist responds to child abuse/neglect report within twenty-four hours; determines if child is in immediate danger by interviewing child and siblings in person; uses risk assessment instruments and other diagnostic tools such as anatomically correct dolls as aid to elicit responses from preschool children; devised safety plan or, in consultation with supervisor, makes decision to take child into protective custody if child's life or well-being are at risk and transports child to approved placement when safety intervention is required; took child to hospital for medical treatment and evaluation as needed to ensure physical well-being; contacted relatives of child for home evaluation and possible placement of child with relatives; or foster home or shelter; prepares paper work according to department rule, procedure and accreditation standards for case file and service provider payment; notified state and/or local police and state's attorneys of priority one child abuse and neglect reports such as those cases resulting in death, brain damage, skull fractures, internal injuries, wounds, allegations of torture, or sexual penetration, exploitation or molestation and other serious injuries resulting from abuse or neglect.
  • Interviewed subjects of the report including but not limited to parents, relatives, neighbors, police, teachers, doctors, nurses, and others; prepares comprehensive reports to support or refute alleged neglect/abuse and to assess its seriousness; consulted with states attorney; contacted public defender for parent and/or alleged perpetrator; prepared evidentiary documents for court hearings on temporary custody; testified in court as to custody hearing and/or prosecution case; transports a child to placement as determined in the court hearing.
  • Completed all child abuse/neglect tracking forms, pre-placement prevention, and medical forms, relative checklist, foster care placement protocols, etc., as required by investigative and placement process.
  • Based on an assessment of child's safety and family needs, provides directly or ensures referral for social and other services.
  • When placement is required, addresses issues of separation with the child and the family; prepared birth family for necessary follow-up court and agency intervention; prepared the care-giving family for child's needs, care-giving responsibilities, family contact, and concurrent planning; identified family's desires regarding religious and cultural preferences.
  • Served as the agency "ambassador" and liaison to law enforcement agencies, States Attorney Offices, hospitals, and schools; maintains regular, formalized contacts with the groups cited above; under management direction, develops formal, written agreements with the above groups identifying protocol or reporting, information sharing, notification and public education responsibilities of each party; develops arrangements with police for assisting DCFS with investigations; completes arrangements with hospitals for providing medical treatment and examinations to alleged victims; makes arrangements with schools for allowing access to child subjects.
  • I was also responsible for assuming the supervisory role in their absence, providing guidance and direction.
  • The role required approval and disapproval of reports and direct consultation concerning investigations and necessary action, protocol, practice, policy, and procedures.
Child Welfare Specialist/Advance Specialist, 02/2007 - 02/2010
Illinois Department Of Children And Family Services City, STATE,
  • The Child Welfare Specialist title included Intact Family Caseworker and Call Floor Worker positions
  • In 2009 I was promoted to Child Welfare Advanced Specialist.
  • The casework position required conducting interviews with clients and other professional personnel to obtain the necessary information for assessing the conditions, needs, and issues to engage the client(s) in the development of a specific service plan(s).
  • I determined the needs and placement of children; in collaboration with service providers, assists family in developing and implementing individual service plans.
  • I prepared court reports and testifies in court hearings; followed up on cases to assure that clients continue to follow the agreements made during the family meetings and the service plan.
  • I provided direct service intervention to accomplish permanent plans for children and families; completed required forms that document service delivery; maintained client records according to Department rule, procedure, and accreditation standards, ensuring that all documentation from other department sources has been included.
  • The call floor worker position required intercepting and responding to hotline calls reporting child abuse and neglect.
  • The position required protecting the most vulnerable among us by determining if a child is in immediate danger or risk.
  • Documenting child abuse and neglect reports such as those cases resulting in death, brain damage, skull fractures, internal injuries, wounds, allegations of torture, sexual penetration, exploitation or molestation, and other serious injuries resulting from abuse or neglect.
  • I prepared comprehensive reports of the alleged neglect/abuse.
  • Completed child abuse/neglect tracking documentation necessary for follow-up and intervention by child protection and child welfare specialist.
  • Documented arrangements with police for assisting DCFS with investigations; completed documentation for death reports and or hospitals for providing medical treatment and examinations to alleged victims; followed procedures and practice to support child abuse prevention.
  • And engaged in consultation with the supervisor.
Ph.D.: Community Care And Counseling, Expected in 2022
Liberty University - Lynchburg, VA
Master of Science: Social Work, Expected in 12/2005
Southern Illinois University Edwardsville - Edwardsville, IL
Bachelor of Science: Social Work , Expected in 12/2003
Southern Illinois University Edwardsville - Edwardsville, IL

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Resume Overview

School Attended

  • Liberty University
  • Southern Illinois University Edwardsville
  • Southern Illinois University Edwardsville

Job Titles Held:

  • Public Service Administrator Agency Monitoring
  • Licensing Representative
  • Child Protection Specialist
  • Child Welfare Specialist/Advance Specialist


  • Ph.D.
  • Master of Science
  • Bachelor of Science

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