Public Relations Representative Resume Example
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PUBLIC RELATIONS REPRESENTATIVE
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Proven accomplishments in improving media and social media coverage, enhancing customer engagement and driving substantial sales. Insightful, resourceful and passionate about leveraging multi-channel marketing and [Type] strategies. Articulate, personable and charming with staff, customers and external stakeholders.
Skills
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Experience
Public Relations Representative|Vanguard - Malvern , PA|09/2019 - Current
- Built and maintained corporate image, brand and identity.
- Oversaw special promotional events to drive positive media coverage, boost revenue and enhance sales.
- Identified target audience and developed optimized communication plans to engage and interest individuals.
- Established and deepened partnerships with different groups and businesses to enhance marketing effectiveness and strengthen funding streams.
- Improved customer satisfaction by finding creative solutions to problems.
- Improved operations by working with team members and customers to find workable solutions.
- Earned reputation for good attendance and hard work.
- Recognized by management for providing exceptional customer service.
Customer Support Manager|Alta Equipment Group Inc. - Orland Park , IL|09/2018 - Current
- Motivated customer support team in [Timeframe] meetings to increase productivity and achieve [Timeframe] goals.
- Trained staff on customer service best practices and protocols to maximize efficiency and improve customer satisfaction.
- Generated $[Amount] in revenue by promoting [Type] up-sell opportunities.
- Improved standard operating procedures by [Action] to create maximum customer satisfaction and facilitate regulatory compliance.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Retained top talent by conducting [Timeframe] performance evaluations to formulate corrective action and training.
- Created operational protocols and customer service processes to improve staff performance.
- Drove customer escalations to resolution by engaging directly with customers.
Developer|Cleaver Brooks - Monroe , WI|06/2019 - 01/2020
- Determined project technical needs and coordinated specifications and requirements.
- Developed scripts to communicate with back-end servers in order to provide real-time updated information.
- Worked with clients to analyze computing and network needs and installed appropriate solutions.
- Delivered end-user training allowing staff to make easy updates and maintenance to website without developer assistance.
- Communicated with customers about progress updates, gathered feedback and worked to resolve specific concerns.
- Detailed all aspects of software development in technical manuals and documentation for use in later projects.
- Communicated highly technical concepts using easily understood terminology.
- Tested all software prior to applications going live to alleviate bugs and troubleshoot issues.
Crew Member|Cava - Morrisville , NC|09/2017 - 03/2018
- Assisted at the drive-thru window by swiftly handling cash and credit card transactions.
- Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
- Rearranged tables and chairs, located or rolled extra silverware and [Action] to prepare for large groups.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Processed customers' payments and provided receipts.
- Partnered with team members to efficiently serve food and beverages.
- Arranged each place setting attractively, using clean, chip-free plates and utensils.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Education and Training
Penn Foster High School, Scranton, PA, US||City|08/2019High School Diploma
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Resume Overview
School Attended
- Penn Foster High School, Scranton, PA, US
Job Titles Held:
- Public Relations Representative
- Customer Support Manager
- Developer
- Crew Member
Degrees
- High School Diploma
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