Public Relations Representative resume example with 3+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Proven accomplishments in improving media and social media coverage, enhancing customer engagement and driving substantial sales. Insightful, resourceful and passionate about leveraging multi-channel marketing and [Type] strategies. Articulate, personable and charming with staff, customers and external stakeholders.
Skills
Administrative support
Supervision
Problem resolution
Customer service
Operational improvement
Process improvement
Organization
Planning and coordination
MS Office
Education and Training
Penn Foster High School, Scranton, PA, USOnline Schooling Based in Scranton, PA, USA, Expected in 08/2019 ā āHigh School Diploma: - GPA:
Experience
Vanguard - Public Relations Representative Malvern, PA, 09/2019 - Current
Built and maintained corporate image, brand and identity.
Oversaw special promotional events to drive positive media coverage, boost revenue and enhance sales.
Identified target audience and developed optimized communication plans to engage and interest individuals.
Established and deepened partnerships with different groups and businesses to enhance marketing effectiveness and strengthen funding streams.
Improved customer satisfaction by finding creative solutions to problems.
Improved operations by working with team members and customers to find workable solutions.
Earned reputation for good attendance and hard work.
Recognized by management for providing exceptional customer service.
Alta Equipment Group Inc. - Customer Support Manager Orland Park, IL, 09/2018 - Current
Motivated customer support team in [Timeframe] meetings to increase productivity and achieve [Timeframe] goals.
Trained staff on customer service best practices and protocols to maximize efficiency and improve customer satisfaction.
Generated $[Amount] in revenue by promoting [Type] up-sell opportunities.
Improved standard operating procedures by [Action] to create maximum customer satisfaction and facilitate regulatory compliance.
Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
Retained top talent by conducting [Timeframe] performance evaluations to formulate corrective action and training.
Created operational protocols and customer service processes to improve staff performance.
Drove customer escalations to resolution by engaging directly with customers.
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