LiveCareer-Resume

public relations resume example with 4+ years of experience

JC J S S JS J S S JS J S S JS J S S JS J S S JS J S S JS
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Self-motivated, goal-oriented professional with managerial experience and over 10 years of experience in customer service over information technology and special projects. Highly developed customer service skills with the ability to successfully interact with an exceptionally diverse range of staff and business partners. Effective in utilizing time and resource management skills. Proven abilities in customer relationship retention.

Skills
  • Sales and Marketing
  • Public Relations
  • Market Analysis
  • Market Research
  • Budgeting
  • Social Media
  • Complaint resolution
  • Sales expertise
  • Report preparation
  • Inbound and Outbound Calling
  • Multi-line phone talent
  • Administrative support
  • Account management
  • Warehousing functions
  • Strategic sales knowledge
  • Technical Support
  • Desktop support
  • Software diagnosis
  • TCP/IP
  • Data recovery
  • Technical issues analysis
  • Helpdesk call support
  • Telecommunications network oversight
  • Technical equipment inspection
  • PC component diagnostics
  • Instruction and training
  • Wireless area networking
  • User credential management
Work History
12/2021 to 01/2022 Public Relations Bootbarn, Inc. | Las Vegas, NV,
  • Write press releases and prepare information for the media
  • Respond to information requests from the media
  • Help clients communicate effectively with the public
  • Using social media marketing tools to create and maintain the company’s brand
  • Working with marketing professionals to develop social media marketing campaigns
  • Interacting with customers and other stakeholders via the company’s social media accounts
  • Analyzing the company’s digital marketing plan and social media strategy and identifying strategic weaknesses and making recommendations for improvements
  • Researching social media trends and informing management of changes that are relevant to the company’s marketing activities
  • Setting key performance indicators (KPIs) for social media campaigns, such as targets for a certain number of shares or likes and measuring a campaign’s performance against the KPIs
  • Draft speeches and arrange interviews for a client's top executives
  • Evaluate public opinion of clients through social media
  • Evaluate advertising and promotion programs to determine whether they are compatible with their organization’s public relations efforts
  • Help maintain their organization’s image and identity, Recruiting, training, supervising and appraising staff
  • Managing budgets
  • Maintaining statistical and financial records
  • Dealing with customer queries and complaints
  • Overseeing pricing and stock control
  • Maximizing profitability and setting/meeting sales targets, including motivating staff to do so
  • Ensuring compliance with health and safety legislation
  • Preparing promotional materials and displays
  • Liaising with head office
02/2020 to 12/2021 Store Manager Consolidated Communications | Blountstown, FL,
  • Recruiting, training, supervising and appraising staff
  • Managing budgets
  • Maintaining statistical and financial records
  • Dealing with customer queries and complaints
  • Overseeing pricing and stock control
  • Maximizing profitability and setting/meeting sales targets, including motivating staff to do so
  • Ensuring compliance with health and safety legislation
  • Preparing promotional materials and displays
  • Liaising with head office
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Devised processes to boost long-term business success and increase profit levels.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised guests at front counter, answering questions regarding products.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Bolstered sales volume by implementing incentive program and initiating advanced employee training.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
08/2017 to 03/2021 Senior Technical Support Webbed Sphere Inc. | City, STATE,
  • Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity
  • Maintains system functionality by testing computer components
  • Helps design and implement networks
  • Consults with users to determine appropriate hardware and software needs and assists in placing orders
  • Maximizes computer systems capabilities by studying technical applications and making recommendations
  • Tests compatibility of new programs with existing ones
  • Gather data to identify and evaluate technical purchasing options
  • Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications
  • Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs
  • Installs software and necessary applications for workflow
  • Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers
  • Maintains system capability by testing computer components
  • Carries out software, network, and database performance tuning
  • Documents hardware and software updates
  • Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies
  • Prepares reference material for users by drafting operation instructions
  • Installs, modifies, and makes minor repairs to computer hardware and software systems.
  • Maximized use of hardware and software by training users and interpreting instructions.
  • Evaluated system potential by testing compatibility of new programs with existing programs.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Configured hardware, devices and software to set up work stations for employees.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Collaborated with team members to achieve target results.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Patched software and installed new versions to eliminate security problems and protect data.
Education
Expected in 02/2009 to to GED | Knox County Adult Literacy, Barbourville, KY, GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Knox County Adult Literacy

Job Titles Held:

  • Public Relations
  • Store Manager
  • Senior Technical Support

Degrees

  • GED

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: