, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Self-motivated, goal-oriented professional with managerial experience and over 10 years of experience in customer service over information technology and special projects. Highly developed customer service skills with the ability to successfully interact with an exceptionally diverse range of staff and business partners. Effective in utilizing time and resource management skills. Proven abilities in customer relationship retention.
Skills
Sales and Marketing
Public Relations
Market Analysis
Market Research
Budgeting
Social Media
Complaint resolution
Sales expertise
Report preparation
Inbound and Outbound Calling
Multi-line phone talent
Administrative support
Account management
Warehousing functions
Strategic sales knowledge
Technical Support
Desktop support
Software diagnosis
TCP/IP
Data recovery
Technical issues analysis
Helpdesk call support
Telecommunications network oversight
Technical equipment inspection
PC component diagnostics
Instruction and training
Wireless area networking
User credential management
Work History
12/2021 to 01/2022Public RelationsBootbarn, Inc. | Las Vegas, NV,
Write press releases and prepare information for the media
Respond to information requests from the media
Help clients communicate effectively with the public
Using social media marketing tools to create and maintain the company’s brand
Working with marketing professionals to develop social media marketing campaigns
Interacting with customers and other stakeholders via the company’s social media accounts
Analyzing the company’s digital marketing plan and social media strategy and identifying strategic weaknesses and making recommendations for improvements
Researching social media trends and informing management of changes that are relevant to the company’s marketing activities
Setting key performance indicators (KPIs) for social media campaigns, such as targets for a certain number of shares or likes and measuring a campaign’s performance against the KPIs
Draft speeches and arrange interviews for a client's top executives
Evaluate public opinion of clients through social media
Evaluate advertising and promotion programs to determine whether they are compatible with their organization’s public relations efforts
Help maintain their organization’s image and identity, Recruiting, training, supervising and appraising staff
Managing budgets
Maintaining statistical and financial records
Dealing with customer queries and complaints
Overseeing pricing and stock control
Maximizing profitability and setting/meeting sales targets, including motivating staff to do so
Ensuring compliance with health and safety legislation
Preparing promotional materials and displays
Liaising with head office
02/2020 to 12/2021Store ManagerConsolidated Communications | Blountstown, FL,
Recruiting, training, supervising and appraising staff
Managing budgets
Maintaining statistical and financial records
Dealing with customer queries and complaints
Overseeing pricing and stock control
Maximizing profitability and setting/meeting sales targets, including motivating staff to do so
Ensuring compliance with health and safety legislation
Preparing promotional materials and displays
Liaising with head office
Protected store from loss or theft by setting and enforcing clear security policies.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Devised processes to boost long-term business success and increase profit levels.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Supervised guests at front counter, answering questions regarding products.
Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Bolstered sales volume by implementing incentive program and initiating advanced employee training.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Coached sales associates on product knowledge by using wide variety of training tools.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
08/2017 to 03/2021Senior Technical SupportWebbed Sphere Inc. | City, STATE,
Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity
Maintains system functionality by testing computer components
Helps design and implement networks
Consults with users to determine appropriate hardware and software needs and assists in placing orders
Maximizes computer systems capabilities by studying technical applications and making recommendations
Tests compatibility of new programs with existing ones
Gather data to identify and evaluate technical purchasing options
Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications
Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs
Installs software and necessary applications for workflow
Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers
Maintains system capability by testing computer components
Carries out software, network, and database performance tuning
Documents hardware and software updates
Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies
Prepares reference material for users by drafting operation instructions
Installs, modifies, and makes minor repairs to computer hardware and software systems.
Maximized use of hardware and software by training users and interpreting instructions.
Evaluated system potential by testing compatibility of new programs with existing programs.
Maintained servers and systems to keep networks fully operational during peak periods.
Configured hardware, devices and software to set up work stations for employees.
Helped streamline repair processes and update procedures for support action consistency.
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Collaborated with team members to achieve target results.
Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Patched software and installed new versions to eliminate security problems and protect data.
Education
Expected in 02/2009GED | Knox County Adult Literacy, Barbourville, KY, GPA:
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