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Public Relations & Development Associate Resume Example

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PUBLIC RELATIONS & DEVELOPMENT ASSOCIATE
Summary
Strong software skills including MS Word, Excel, PowerPoint, Publisher, Banner, VisiFlow, XtenderSolutions, Cisco Agent Desktop, Cisco Supervisor Desktop and Adobe Acrobat. Proficient with mainstream social networking sites.
Highlights
  • Training and development
  • Team building & management
  • Dedicated to process improvement
  • Invoice processing
  • Management of remote employees
  • High customer service standards
  • Client relations specialist
  • Excellent communication skills
  • Filing and data archiving
  • Computer-savvy 
Experience
06/2012 - 11/2015
St. Joseph's Medical Center － Yonkers, NYPublic Relations & Development Associate
  • Managed the day-to-day operations of the Public Relations and Development Office.
  • Facilitated the planning and execution of annual fundraisers, including creating invitations, tracking replies, preparing and tracking invoices, depositing payments into the appropriate accounts, paying vendors and preparing and mailing thank you letters.
  • Processing donations for the Health Fund and Medical Center, Nursing Home, Medical Center, and Dr.
  • Nicholas DeRobertis Foundation.
  • Contributed information regarding events and accolades to the Medical Center's employee newsletter.
  • Assisted in creating marketing and promotional materials.
  • Monitored the Medical Centers Facebook pages reviews, submitting positive reviews for the employee newsletter and reporting negative reviews to the Vice President for further review.
  • Managed the physician referral line.
  • Performed other duties as requested by the Vice President of Human Resources/Public Relations and Development.
06/2010 - 05/2011
Kelly Insurance Agency Integro Insurance Brokers － Mamaroneck, NYSpecialist
  • Provided administrative support including answering calls and filing client paperwork.
  • Contacted clients in arrears to prevent suspension or cancelation of policies.
  • Reviewed renewals against previous year's policies and created insurance summary booklets for VIP clients.
  • Contacted policyholders to obtain missing information.
  • Submitted policies changes and insurance claims to insurance companies on behalf of the client.
  • Provide customer service, such as giving limited instructions on how to proceed with claims.
07/2004 - 06/2008
Mercy College － Dobbs Ferry, NYAdmissions Processing Manager
  • Interviewed, hired, trained, and managed employees of the Admissions Processing Center.
  • Maintained and administered the admission policies and procedures for all undergraduate and graduate programs.
  • Recommended and maintained the policies and procedures concerning all aspects of the college's computer systems as they related to admissions.
  • Assisted in writing and editing admission correspondences to applicants and students regarding their admissions record and standing.
  • Coordinated with an outside agency to mail correspondences to applicants and students.
  • Managed the Cisco Phone queue for the Admissions Processing Center.
  • Managed the testing of system updates as they related to admissions.
  • Accountable for the accurate and timely processing of admission records and matriculation status.
01/2002 - 06/2004
Mercy College － Dobbs Ferry, NYAdmissions Processing Assistant Director
  • Created and maintained VisiFLOW accounts for all college employees.
  • Trained new employees and managed weekly work schedule.
  • Supervised workload of the staff and student workers.
  • Supervised staff and student workers in the absence of the director.
  • Quality assured work performed by the staff and student workers.
  • Developed and distributed a manual of admission processing policies and procedures for the Admissions Processing Center.
  • Continued to perform the duties of the Senior Admission Processing Clerk as needed.
12/2000 - 06/2002
Mercy College － Dobbs Ferry, NYSenior Admissions Processing Clerk
  • Trained new employees and student workers.
  • Assisted the director in overseeing student workers.
  • Collected and processed admissions applications, official transcripts and supporting documents.
  • Determined if applicants met automatic admission standards.
10/1998 - 11/2002
Mercy College － Dobbs Ferry, NYAdmissions Processing Clerk
  • Collected and processed admissions applications, official transcripts and supporting documents.
Education
February 2010
Mercy CollegeFerry, NYBachelor of Science: Corporate CommunicationsCorporate Communications
Skills
Seasoned professional with significant experience in management, employee hiring and training, and customer service, seeking a position that will fully utilize my skills, and offer an opportunity for continued professional growth.  Specialties: Strong software skills including MS Word, Excel, PowerPoint, Publisher, Banner, VisiFlow, XtenderSolutions, Cisco Agent Desktop, Cisco Supervisor Desktop and Adobe Acrobat.  Proficient with mainstream social networking sites.
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Resume Overview

Companies Worked For:

  • St. Joseph's Medical Center
  • Kelly Insurance Agency Integro Insurance Brokers
  • Mercy College

School Attended

  • Mercy College

Job Titles Held:

  • Public Relations & Development Associate
  • Specialist
  • Admissions Processing Manager
  • Admissions Processing Assistant Director
  • Senior Admissions Processing Clerk
  • Admissions Processing Clerk

Degrees

  • Bachelor of Science : Corporate Communications

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