Experienced and dedicated Supervising Investigator with strong leadership, relationship-building and people management skills. Successful in building and motivating team members. Organized and diligent, with excellent written, oral and interpersonal communication skills.
Calm under pressure
Civil Rights Liaison
Civil Rights Investigator
Bi-lingual- English Spanish
Created the productivity measuring tool currently used by BPAI to measure EFDP Productivity.
Wrote the proposal for the initial purchase of GPS Devices.
Wrote the proposal that currently allows BPAI to have home garaging.
Wrote the proposal to purchase tablets for BPAI to transition to a paperless EFDP process.
Led the deployment and management of the tablet project.
Coordinated a civil rights audit conducted by the California Department of Social Services. The audit had a positive outcome and BPAI was found to be in compliance with civil rights statutes.
Public Assistance Investigator SupervisorMar 2012 to Current County of San Diego (DA & DCSS) － San Diego, CA
Led teams of 4 to 15 Investigators.
Supervised Early Fraud and Full Field investigations in the Cal-Works, Food Stamps and Child Care programs. Supervised a specialized team investigating allegations generated by the HHSA, Overpayment Specialist Unit (OSU), Income Eligibility Verification System (IEVS). The team successfully assisted in the reduction of OSU's back-log of hundred's of cases.
Investigated and resolved, with a positive outcome, civil rights complaints referred by the California Department of Social Services (CDSS).
Site Manager (Welfare to Work Office)Jun 2000 to May 2001 Lockheed Martin IMS － La Mesa, CA
Led a team of 8 Career Counselors, 2 Job Developers, 6 Clerical staff and 2 Temp employees.
Responsible for the day to day operations and productivity of the work site.
The team successfully processed hundreds of welfare to work participants and placed more than 50% of participants, within a six month period, by organizing mass orientation and Intake sessions combined with job fairs and partnerships with community organizations.
Career Counselor SupervisorJun 1998 to May 2000 Lockheed Martin IMS － El Cajon, CA
Led Teams of 6 to 10 Career Counselors.
Recruited for this position from a county supervisory position as an SME on Cal-Works eligibility.
As contractors, in a managed competition with the county, Career Counselors successfully carried and managed average caseloads of 250 plus cases versus the county's 95 case average.
Eligibility SupervisorApr 1994 to Jun 1998 County of San Diego (HHSA) － San Diego, CA
Led teams of 5 to 10 eligibility workers.
Supervised Intake and Granted units in the Cal-Works, Medi-Cal, Food stamps, Foster Care and General Relief, programs.
Certificate of Completion, Supervisory Course2013County of Orange-Sheriff-Coroner Department － Orange County, CA
Bachelor of Science, Business Management2003University of Phoenix － Chula Vista, CA, U.S.
Specialized Investigator Basic academy2002Golden West College － huntington Beach, CA, U.S.
Associate of Science, Administration of Justice2001Southwestern College － Chula Vista, CA, U.S.
Certificate of Achievement, Law Enforcement2000Southwestern College － Chula vista, CA
Volunteer Instructor at religious based Adult Education Center in my community. Currently teaching a "Dangers of Social Media" awareness class to parents.
Hospital CorpsmanAug 1983 to Nov 1988 United States Navy － CA, IL, NC
Currently taking the following class at an Adult Education Center in the community:
Certificate of Completion, Supervisory Course 2013 Bachelor of Science , Business Management 2003 Specialized Investigator Basic academy 2002 Associate of Science , Administration of Justice 2001 Certificate of Achievement, Law Enforcement 2000
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