Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Seeking an position with a company that will allow me to utilize skills, personal growth, and professional development and opportunities for advancement. Resourceful individual recognized for outstanding problem-solving and decision-making skills. My experiences and multiple jobs history.

  • Post-surgical care
  • Instrument sanitization
  • Dental procedure knowledge
  • Surgical procedure preparations
  • Interpersonal and written communication
  • Taking X-rays
  • Patient schedule management
  • Exam room setups
  • Periodontics
  • Treatment room setup
  • Front desk operations
  • HIPAA guidelines
  • Referral verification
  • Patient callbacks
  • Telephone etiquette
  • Records management
  • Records maintenance
  • Critical thinking
  • Planning & organizing
  • Active listening
  • Conflict resolution
  • Optical emission spectroscopy
  • Specimen preparation
  • Organic and inorganic synthesis
  • Chemical identification
  • Diagnostic tests
  • Sample preparation and analysis
  • Report and technical writing
  • Laboratory safety procedures
  • Quality control
  • Inventory oversight
  • Clinical lab settings
  • Disease specialization proficiency
  • Specimen processing
  • Critical thinking proficiency
  • Relationship building
  • Reliable & trustworthy
  • Laboratory assay analysis
  • Equipment testing and calibration
  • Supervision & leadership
  • Microsoft Office
  • PPE use
  • Testing specimens
  • Community resources
  • People skills
  • Analytical
  • Troubleshooting
  • Multitasking
  • Flexible schedule
  • First Aid/CPR
  • Testing protocols
  • Training seminars
  • Support networks
  • Team Supervision
  • Quality Improvement
  • CRM and office management software
  • Banking operations
  • Customer relations
  • Training and coaching
  • Project management
  • Data entry
  • Accounts payable and receivable
  • Invoicing and billing
  • Scheduling and calendar management
  • Billing
  • Report writing
  • Event coordination
  • Key accounts and territory management
  • Lead generation
PSR Team Lead / Lab Tech Assistant/ Occ Med Assist, 12/2020 - Current
Marshfield Clinic Medford, WI,
  • Trained new team members, tracked current team members' skills achievement, verified safe operating practices and reported and analyzed work-related injuries.
  • Followed laboratory guidelines for handling biological specimens.
  • Prepared, processed and analyzed lab samples.
  • Collected, labeled and stored lab samples according to laboratory specifications.
  • Collected clinical and forensic data, contributing to high-quality knowledge database.
  • Maintained, cleaned, and prepared lab instruments for cell cultures.
  • Tested treated waste to verify readiness for facility.
  • Managed laboratory supplies and equipment, providing maximum output to meet data deadlines.
  • Conducted testing on products before shipment, confirming material within specified parameters.
  • Collected environmental samples to evaluate adequate microbial environmental control.
  • Delegated daily tasks to team members to optimize group productivity.
  • Monitored team progress and enforced deadlines.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Gathered business requirements from users to convert to technical requirements.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge.
  • Documented and managed patient information in computer system.
  • Ran credit card batches and balanced deposits on daily basis.
  • Referred patients to appropriate professionals and services.
  • Scheduled patient appointments and procedures.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
  • Maintained awareness of patient temperament in lobby to curtail frustrations or communication issues.
  • Utilized technology and specialized software to maximize productivity.
  • Obtained proper authorization and identification to release confidential medical records.
  • Provided helpful assistance by anticipating and responding to needs of patients and family members.
Patient Access Representative, 03/2021 - 02/2022
Atrium Health Nc, NC,
  • Checked documentation for appropriate coding, catching errors and making revisions.
  • Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
  • Examined claims, records and procedures to grant approval of coverage.
  • Handled billing related activities focused on medical specialties.
  • Signed payment approvals accepted claims.
  • Screened employees and visitors using specific protocol and non-contact infrared thermometers.
  • Sanitized work area and sterilized equipment and instruments to comply with protocols.
  • Acted as site liaison to promote proper hygiene, social distancing and other preventive practices.
  • Distributed COVID-19 FAQ and educational material with daily status updates to increase awareness.
  • Donned and doffed personal protective equipment per company protocol to reduce spread of virus.
  • Offered protective masks and face shields to guests.
  • Inventoried and ordered medical and office supplies.
  • Communicated professionally to explain COVID-19 screening procedures to staff members and visitors.
  • Worked outdoors in extreme cold or heat to screen incoming visitors for COVID-19 symptoms.
  • Maintained compliance with HIPAA protocols to safeguard patient privacy.
  • Collaborated with healthcare teams to determine needs and support daily objectives.
  • Cleaned and stocked treatment rooms and surgical suites.
Patient Service Specialist, 09/2018 - 12/2020
Advantage Health Centers City, STATE,
  • Answered patient questions and fielded complaints to resolve issues.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Helped patients obtain health care services by setting up referrals.
  • Maintained knowledge of community services and resources and referred patients to appropriate organizations.
  • Facilitated communication between patients, medical and administrative staff, administrative staff and regulatory agencies.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Explained policies, procedures and services to patients.
Oral Surgeon Assistant, Front Desk Leader, Adminis, 05/2005 - 04/2018
Ascension Health Ministry ( Dental Clinic) City, STATE,
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Directed customer communication to appropriate department personnel.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Scheduled appointments, meetings and events for management staff.
  • Took part in surgical procedures by assisting oral surgeon.
  • Gave patients detailed education before surgery to explain side effects and what medications could be used to treat pain.
  • Welcomed patients upon arrival, led to surgical area and managed procedure preparations.
  • Soothed anxious patients by effectively listening and demonstrating concern for individual fears.
  • Assisted oral surgeon by preparing surgical area ahead of time so that procedures could take place.
  • Assisted dentist with completing procedures.
  • Recorded patients' medical history, vital statistics and test results in medical records as part of patient intake process.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Maintained cleanliness of front lobby area.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Welcomed large volume of guests and improved overall customer service.
  • Greeted and directed customers kindly and accurately.
  • Opened the office and completed closing paperwork and procedures daily.
  • Processed invoice payments and recorded information in account database.
  • Managed all payments processing, invoicing and collections tasks.
  • Monitored past due accounts and pursued collections on outstanding invoices.
  • Facilitated payment of invoices due by sending bill reminders and contacting clients.
  • Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
  • Provided prompt and accurate services through knowledge of government regulations, health benefits and healthcare terminology.
  • Generated and distributed month-end statements for customers and resolved related concerns.
  • Conducted audits on internal controls and developed reports on findings.
  • Managed completion of planned audits, reviewed records and procedures for accuracy to accomplish objectives and appraised policies and plans under audit review.
  • Monitored transactions for errors and over-payments to produce real-time reporting.
  • Inspected accounting books and systems for efficiency.
  • Supervised audit staff to align goals with company and deliver excellent internal audit services.
  • Assessed financial status using accounting and statistical principles to boost financial planning.
  • Composed clear and concise audit findings to deliver comprehensive audit reports.
  • Collected evidence for legal proceedings involving financial issues to support organization.
  • Collected and entered claim information with great attention to detail.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Managed office inventory and placed new supply orders.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Interpreted and communicated work procedures and company policies to staff.
  • Prepared meeting agendas and recorded and transcribed minutes.
Education and Training
Certificate: DOT UDS Specimen Collector, DOT Breath Alcohol Tec, Expected in 07/2022
Beaumont Training (Department oF Transportation) - Warren,MI,
Certificate : Lab Tech Assistant, Expected in 11/2021
Beaumont Training Course - Warren, MI,
Certifaction : Dental Radiology, Expected in 04/2003
Dental Radiology - Warren, MI,
High School Diploma: , Expected in 06/1998
Laura F. Osborn High School - Detroit, MI,
: Health Administration, Expected in
University of Phoenix - Tempe, AZ
certificate: Medical Assisting/ Phlebotomist, Expected in
Ready To Work ( E-Campus) Health System Medical - Online,
Additional Information
  • Computer systems
  • Dentrix , Eaglesoft
  • EMR Systems, Athena system, Phressis system, Epic

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School Attended

  • Beaumont Training (Department oF Transportation)
  • Beaumont Training Course
  • Dental Radiology
  • Laura F. Osborn High School
  • University of Phoenix
  • Ready To Work ( E-Campus) Health System Medical

Job Titles Held:

  • PSR Team Lead / Lab Tech Assistant/ Occ Med Assist
  • Patient Access Representative
  • Patient Service Specialist
  • Oral Surgeon Assistant, Front Desk Leader, Adminis


  • Certificate
  • Certificate
  • Certifaction
  • High School Diploma
  • Some College (No Degree)
  • certificate

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