Excellent at communicating with people with almost two years of experience in assisting passengers who have different personalities, characteristics, and ethnicity.
Respect people even though they are complete strangers to you because everyone wants you to show respect in order to get respect back.
Being friendly and having some sense of humor can lead to a good communication and interaction with customers.
It is necessary for customers to feel satisfied with the service you are providing them in order for them to feel welcomed and comfortable.
Keeping active listening skills is another key to multitasking and to learn how to do many things at once.
So far I have experience with one job but I have learned a lot with dealing with all types of people as an employee and learning how customer service works.
Team work and interpersonal skills
PSA (passenger service assistant), 11/2014
to 06/2016 Prospect Airport Services – Chicago,
Greeted passengers and introduced myself when they sat on the wheelchair.
Politely assisted customers in person until they told me they no longer needed my service.
Communicated with passengers regarding in how it was best to assist them and to make them feel comfortable around the airport as well as with me.
Assisted customers with food stop, restroom stop, baggage pick up, and drop off to their desired destination.
Managed pushing passengers in a wheelchair while answering the radio when the dispatcher communicated with me or carried the passengers luggage.
Maintained a good representation of myself by keeping my uniform clean and professional.
Frequently answered questions to passengers in how my job worked and how to get to places around the airport.
Explained to passengers how to proceed through security lines; for example, if the passenger preferred to stay in wheelchair or was able to walk and stand up for a few minutes. Also, by taking safety precautions of any medical conditions the passenger had.
High School Diploma: 2013 Curie Metropolitan High School - Chicago,
Associate of Arts: General Studies,
Current Richard J. Daley College - Chicago,