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PROVISIONING COORDINATOR, IDENTITY & ACCESS MANAGEMENT Resume Example

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PROVISIONING COORDINATOR, IDENTITY & ACCESS MANAGEMENT
Professional Summary

Proven Skills in project management from conception to completion driving improvements with forward thinking and strategic planning to surpass expectations and goals Energetic and decisive leader able to merge staff into team-centered project teams Demonstrated team-building, relationship building and maintaining Responsible experience in planning, design, and implementation of business projects Successful technical adviser/consultant to all levels or organizations including executive leadership Project management, proposal, presentation, and training experience Systems and process analysis, Database design, administration, prototyping and SQL

Skills
  • Nice NIM, CMS, SQL developer , Visual Basic, COBOL, Avaya/JavaScript, PeopleSoft, Windows, MSP, Oracle Systems, IEX,
  • Crystal Reporting, Microsoft applications, team leadership, project management, client relationship management,
  • Vender account management, Altiris Deployment Console, Access Request Management System, ServiceNow
  • Ticketing System, Basic PowerShell Scripting, IQTrack Ticketing System, Triole Ticketing System, EPIC EMR,
  • Mainframe/RACF Provisioning,Active Directory, Management and Leadership Principals and Experience
  • Interpersonal and Organization Communication skills
  • Decision Making and Problem Solving ability
  • Verbal and Written Communication capability
  • Proposal and Presentation Development and Delivery
  • Account management, ad, Analyst, Microsoft applications, Avaya, Basic, CMS, COBOL, Interpersonal, Communication skills, Credit, Crystal, client, clients, customer service experience, customer service, database, debit, Decision Making, Delivery, documentation, Filing, JavaScript, Leadership, team leadership, logo, Mainframe, managing, Market, meetings, Access, Money, Windows, Nice, communicator, network, Operations Management, Oracle, PeopleSoft, Presentation Development, presentations, Problem Solving, processes, processors, project management, Proposal, speaking, RACF, real time, relationship management, Reporting, Scripting, Software Design, SQL, Supervisor, System Analysis, Visual Basic, workflow, Written Communication
Work History
PROVISIONING COORDINATOR, IDENTITY & ACCESS MANAGEMENT, 09/2017 to 03/2019
Alliance Data Systems Corp – Coumbus, OH
  • Troubleshoots and resolves moderately complex systems problems, including coordination between users and communications network components Responsible for access control provisioning and DE provisioning for Card Services' applications and systems, analyzing access requests for proper format and authorization Assist with developing the processes and procedures to support access provisioning assignments
  • Assist with the creation and ongoing maintenance of access control role groups
Predictive Dialer Support/Workforce Analyst, 02/2014 to 09/2017
Alliance Data Systems – Columbus, OH
  • IEX/Nice recordings, Avaya Monitoring Maintain workflow and pacing to obtain the highest level of productivity in each portfolio
  • Includes managing system speed, idle time, abort rate, and other factors
  • Provide database support, documentation, training, and department presentations Audit daily upload to ensure proper functionality of dialer and host systems Complete routine and ad-hoc PDS reports for Collection Managers, Collection Directors, Collection VP, and SVP of Operations
  • Redesigned, developed and maintained: Daily Downloads, Mid-day Report, Daily Checklist, and IEX database Diagnose dialer issues
  • Manage dialer data
  • Through data gathering and observation, construct new methods of dialing and processing accounts to maximize productivity
  • Communicate recommendations to PDSCC Supervisor and other leaders as required
  • Schedule exceptions for Collections Monitor associate real time schedule adherence; provide authorization for all unplanned activities and coordinate approved activities with Operations Management
  • Approve and coordinate events with Operations Management Complete and maintain user account information Train new hires on daily jobs functions including IEX, Nice, SQL, Microsoft applications, and daily dialer reports
  • Conduct job overviews and job shadows for prospective new hires
Recovery Specialist Advocate, 10/2012 to 02/2014
Alliance Data Systems – Columbus, OH
  • Placed outbound collection based calls to resolve consumers past due 60-120 days circumstances Responsible for taking inbound calls and creating a positive customer service experience Updated and Managed a queue of customer accounts and info Performed a variety of customer service and collection tasks in a rewards based performance environment Organized and facilitated weekly department "re-cap" meetings Created Associate Engagement Committee logo and slogan Created the Career Enrichment Center.
Court Order Processing/Senior Collector Checking And Saving, 07/2006 to 10/2012
Huntington National Bank – Columbus, oh
  • Complied with court Garnishments to debit money Received state ordered Child Support and debited the money from the checking account.
  • Sent out Correspondence in timely manner to complete levy.
  • Court Order Subpoenas to check and seize all accounts and to gather and send back to courts in timely manner.
  • Filing Court Orders, distributing court order subpoena to the processors, speaking to courts attorneys to make sure they sent the correct paper work.
Education
Bachelor of Science: Business AdministrationUniversity of Phoenix - Phoenix, AZ
Advanced Avaya Training and Certification Alliance Data Systems: 2015
Avaya
Additional Information
  • Experienced Analyst offering System Analysis, highly-motivated professional, with over 8 years of experience in system analysis, design, development and delivery of increased productivity to meet challenging business goals and needs. Motivational leader and communicator who thrives on meeting challenges and is capable of building cohesion across all levels of staff, customers and clients.
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Resume Overview

Companies Worked For:

  • Alliance Data Systems Corp
  • Alliance Data Systems
  • Huntington National Bank

School Attended

  • University of Phoenix
  • Avaya

Job Titles Held:

  • PROVISIONING COORDINATOR, IDENTITY & ACCESS MANAGEMENT
  • Predictive Dialer Support/Workforce Analyst
  • Recovery Specialist Advocate
  • Court Order Processing/Senior Collector Checking And Saving

Degrees

  • Bachelor of Science : Business Administration
    Advanced Avaya Training and Certification Alliance Data Systems : 2015

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