I am a performance driven multi-family housing professional with management experience in luxury apartment communities. Currently seeking a new opportunity in a larger market.
Highlights
Keen Attention to Detail
Customer Service Oriented
Property Maintenance and Management
Budget Creation and Adherence
Team Building and Management
Vendor Relations and Management
Experience
03/2015 - Current
The Quaye at Palm Beach Gardens － Palm Beach Gardens, FloridaProperty Manager (Lease-Up to Stabilized)
Duties Included:
Increased occupancy from 0% to 98.5%
Recruit, train and develop staff of 10
Write and adhere to large multi-phase budget
New unit inspections and acceptance
New building inspection and acceptance
Oversee the maintenance, leasing and resident services departments
Occupied unit inspections, scheduling of preventative maintenance, vacant unit checks
Market the community including design and implementation of online presence, SEO and ILS lead sources
Ensure a positive resident experience through excellent customer service and 12-16 monthly resident events
Vendor relations and management
Background screening and new resident approval
Achieved the highest apartment rating reviews in Northern Palm Beach County market
07/2013 - 03/2015
ZRS, The Hamptons at Palm Beach Gardens － Palm Beach Gardens, FloridaAssistant Manager (Lease-Up) / Acting Property Manager (Stabilized)
Duties Included:
Increased occupancy from 0% to 96%
Assist in budget preparation and adherence to budgeted guidelines
New unit inspections and acceptance
New building inspection and acceptance
Oversite of the maintenance and leasing teams
Implemented resident retention and event programs
Occupied unit inspections, scheduling of preventative maintenance, vacant unit checks
Market the community including outreach marketing and ILS lead sources
Ensure a positive resident experience through excellent customer service
Vendor relations and management
Background screening and new resident approval
Bill coding and approval
02/2012 - 07/2013
TGM Floresta － Jupiter, FloridaBusiness Manager
Duties Included:
Oversee Leasing and Maintenance Departments
Responsible for all financial aspects of the community
Marketing of the community and implementation of sales goals and strategies
Vendor relations and management
Occupied unit inspections, scheduling of preventative maintenance, vacant unit checks
05/2011 - 02/2012
TGM Malibu Lakes － Naples, FloridaLeasing Specialist and Regional Trainer
Duties Included:
Regional sales trainer and implementation of outreach marketing strategies
Occupied unit inspections, scheduling of preventative maintenance, vacant unit checks
Scheduling of the maintenance department for unit turns and make ready apartments
Education
Ohio UniversityAthens, OhioPsychology
Capitol UniversityColumbus, OhioBiology and Music Performance
Kent State UniversityKent, OhioPsychology and Biology
