I am a responsible office professional with excellent verbal and written communication skills. I have many year of experience providing exceptional customer service while maintaining a positive attitude and building a strong rapport with clients, co-workers and employees.
Dedicated to high customer service standards
Microsoft Outlook, Word, Excel, Yardi and Appfolio
Daily use of computers, printers, scanners, fax and multi-line phones
Strong organizational skills
Property Manager, 03/2019 to Current Silva Management Company LLC. – Mount Clemens, MI
Communicates effectively with owners, residents and on-site associates.
Prepares specifications, solicited bids and approved subcontracts for building services.
Follows up on delinquent tenants and coordinates collection procedures
Schedules contractors for maintenance issues.
Completes final move-out walk-through s for tenants.
Collects and keeps careful records of rental payments.
Verifies that all customer complaints were handled promptly and appropriately.
Responds to all Common Area Maintenance (CAM) inquiries.
Carefully screens applicants for tenancy.
Manages multiple property locations
Maintained 100% occupancy.
Introduces prospective tenants to types of units available and performs tours of premises.
Maintains facility by organizing regular maintenance, major repairs and capital improvement projects.
Delivers emergency 24-hour on-call service for tenants on building issues.
Assessed property every daily, compiled information and wrote reports regarding findings for submission to the owner and regional manager.
Assistant Manager, 01/2018 to 02/2019 Hartman And Tyner – Auburn Hills, MI
Manages the offices daily activities in a multi family property totaling 466 units.
Maintains accurate records of all correspondence with and from tenants and contractors.
Provides tours of the property to prospective tenants and offers valuable information in regards to its major features.
Conducts background checks on applicants.
Contacts and follows up with existing residents on their renewal notices.
Ensures that lease files are complete, that leases are executed properly and move-in inspections are conducted.
Responsible for processing move outs and move ins.
Drafting work orders, leases and monthly reports.
Training new hires.
Property/Leasing Manager, 07/2013 to 11/2017 Detroit Land Company – Lapeer, Michigan