A professional with over three decades of sales, marketing, management, and customer support expertise. Excellent history with complex accounts and crisis management. Multi-channel experience in leading both direct sales and marketing teams as well as distribution channels. Directed career focus to property management including maintenance management. Proactive, initiative and extreme attention to detail. Work confidently and effectively in a fast-paced environment and consistently prioritize tasks and meet deadlines. Thrive in a competitive, challenging atmosphere. Efficient, organized, articulate and enthusiastic.
Full responsibility of all operations of year-round 33-unit cooperative. Report to and responsible for implementing the goals and directives of the Board of Directors including all maintenance issues including vendor relationships as well as scope of work and contract negotiations. Very successful in establishing and developing vendor loyalty and earn and exercise mutual respect. Research contractor viability and insurance coverage. Develop key contractor relationships to ensure productivity, efficiency and expediting work for community. Establish contractor discounts with multi-project agreements. Prepare monthly reports on all open, planned and completed maintenance projects for both standard maintenance, as well as capital improvements. Collect shareholders common charges, assessments and subleasing rent and prepare monthly spreadsheets for commission and community distribution. Interact with officials for relevant issues to the Community including inspectors, i.e. Department of Health, and ensure that community is compliant with all county, state and federal regulations. Make recommendations to Board members on all community needs and betterment. Organize and host all Board meetings, propose agenda items, distribute relevant materials. Planned, researched and implemented wireless network solution and manage usage, issuing of accounts and bandwidth and other networking compatibilities issues. A/P, A/R, and management of multiple communities of the MPM client base.
2008 Developed original Business Plan for startup retail store in a new seasonal tourist area location. Planning of the business involved forecasting, budgets, contacting vendors, and merchandise selection. Created unique logos and product line of apparel and other merchandise. Fully responsible for all administrative, management, advertising, marketing, staffing as well as product selection among multiple vendor sources.
Coordinate software development of point of sale ("POS") system for hospitality venue. Identify product needs and functionality. Assist in preliminary screen layout of POS with CTO. Review prototype with prospective customers for feedback. Testing of prototype application on POS hardware devices. Establish base line reporting functionality for pilot. Responsible for introducing new store POS system installation, including identifying store layout, hardware and software needs, staging, installation and training of management and staff.
Sales Management, July 1998 to November 2000 Responsible for planning the sales organization for a new Company. This included identifying all direct and independent sales channels, compensation, agreements and human resource documentation. Did research for related companies in the POS field for hospitality vertical operations. Work with CEO and Vice President to identify Company sales organizational needs and appropriate sales distribution channels.
Swimming, Boating, kayaking, bicycling, walkling,
ABC, brand marketing, contact management, clients, customer service, data warehousing, direct sales, employee training, hiring, marketing, Microsoft Office, networking, POS, Quickbooks, sales, Team player, trade shows
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