Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
Inspected properties regularly to identify deficiencies and schedule repairs.
Managed all day-to-day activities involving tenants, subcontractors and property management.
Compiled finaincial reports to advise stakeholders on property status.
Prepared and submitted monthly tenant visit logs in timely manner.
Handled resident complaints and expedited all maintenance requests.
Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
Planned and conducted Safety meetings on a monthly basis
05/2013 to 06/2018
Section 8 Housing Counselor Fort Smith Housing Authority － FORT SMITH, AR
Responded to more than 40 telephone calls and emails each day, setting up appointments, answering questions and collecting information about specific concerns.
Answered client questions about factors affecting qualifications and eligibility requirements.
Communicated with housing managers and rental agencies on behalf of clients.
Assisted clients with permanent housing transitions.
Educated clients on lease and rental agreements.
Verified assets and income for applicants.
Found affordable housing options people and families.
Cultivated effective fact-checking and research talents from daily reviews of program eligibility requirements.
Analyzed information from interviews, educational, and medical records, consultation with other professionals, and diagnostic evaluations to assess clients' abilities, needs, and eligibility for services.
Called applicants to set up appointments and explain benefits processes.
Inputted all communication with applicants into computer system to facilitate future clarification and knowledgeable support.
Explained eligibility details and affordability options to patients with kindness and respect.
Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
Reviewed criteria for different aid programs to determine eligibility for various applicants.
Conducted interviews with applicants, explaining benefits process and which programs were available.
Processed benefits applications, which included documents for food stamps and medical assistance.
Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
Explained available housing, domestic violence, employment, education and substance abuse treatment resources to clients.
Evaluated team member performance and offered constructive feedback.
Collected and entered statistical data into databases.
Determined customer eligibility for benefit programs and services.
Kept up-to-date, thorough and accurate case files.
Maintained up-to-date and accurate program files and records.
09/2010 to 03/2012
Business ManagerArea Agency On Aging Of Arkansas － FORT SMITH, AR
Led employee performance reviews and discussed improvement strategies with each team member.
Mitigated financial discrepancies to maintain company's good financial standing.
Oversaw employee hiring, recruitment and training.
Maintained and updated patient files
Oversaw home health aide training and certifications
Automated office operations and managed client and employee correspondence, scheduling, record tracking and data communications.
Supervised over 100 Home Health Aides and 8 office staff
Oversaw completion of productivity goals and educated employees on established company processes.
Designed and implemented standard operating procedures in various departments for optimal efficiency
Oversaw all patient programs and was responsible for making sure all required programs were staffed for patient care
03/2007 to 09/2009
Program Director/Marketing ManagerInspirations － FORT SMITH, AR
Designed and implemented standard operating procedures in various departments for optimal efficiency.
Engaged closely with on staff Therapists to uncover issues, determine appropriate solutions and offer assistance with palnning and effeciency.
Managed program operations and provided strategic leadership for all workers.
Coordinated planning and program development between news teams and other programming staff.
Managed programs from initial concept to completion.
Liaised between organizations, partners, stakeholder, and members to promote and improve services and communication.
Created comprehensive progress reports on all programs to show progress.
Oversaw daily operations of intensive outpatient therapy program functions.
Planned and conducted staff meetings to brainstorm new ideas and deliver program and milestone updates.
Kept programming on tight schedules, maintaining optimal quality standards to keep audiences informed or entertained.
Oversaw all patient transportation schedules
Enter all patient billing
Education and Training
High School DiplomaGreenwood High School － Greenwood, AR
Counseling Psychology/BusinessWestark － Fort Smith, AR