I am an experienced residential property manager successful at raising occupancy rates by securing long-term tenants. Also a v ersatile manager who brings an excellent blend of people skills and the ability to implement and enforce property rules and regulations effectively.
Exceptional oral and written communication skills
Complex problem solving
Consistently meet goals
Highly motivated self-starter
Arizona Licensed Cosmetologist
Advanced communication skills
Outstanding client retention
Property manager, 03/2004
to 01/2013 New Age of Arizona – Phoenix,
Carefully screened applicants for tenancy.
Verified that all customer complaints were handled promptly and appropriately.
Maximized rental income while minimizing expenses through effective planning and control.
Maintained a sufficient number of units so that they were market-ready at all times.
Followed up on delinquent tenants and coordinated collection procedures.
Communicated with landlord regarding building and tenant issues.
Handled disciplinary actions, performance appraisals and terminations.
Delivered emergency 24-hour on-call service for any tenant issues.
Coordinated with janitorial and engineering staff on maintenance and upkeep.
Verified income, assets and expenses and completed file tracking sheet for each applicant.
Completed final move-out walk-throughs for tenants.
Monitored the timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
to 01/2013 Silver Locks Salons – Assisted living homes in Phoenix,
Cut, colored and styled clients' hair with precision and expertise.
Escorted guests to and from salon.
Cleaned, maintained and sterilized tools.
Completed safety training and certifications.
Advised customers on proper treatment of dry and damaged hair.
Sold and promoted hair care products and cosmetics.
Updated customer information records to track services provided.
Resolved residents complaints in a timely, efficient manner.
Accumulated 12+ clients daily through one-on-one salon service.
Consistently received positive performance reviews from residents.
Reviewed weekly inventory charts and recorded facility needs.
Used various hair cutting tools including scissors, trimmers, clippers, razors and brushes.