|Resourceful, energetic, competent, motivated self starter with dedicated, efficient, effective work ethic in a busy environment while handling multiple tasks, identifying needs, and providing effective solutions.||High level customer service and client relations, interpersonal skills and communication, leading to a positive interaction with a wide variety of people.|
Expanded investigation and adjustment of commercial and residential property claims of moderate to more complex nature regarding questions of coverage and value of claims, while securing necessary reports, claim forms, documents and use of experts to settle, negotiate or resolve the loss while providing prompt detailed updates /responses to the agencies involved, both verbally and in written form, regarding status of both the claim and policy language while maintaining high standards of professional and ethical conduct.
Property Claims Desk Adjuster
Contact, investigation of loss, damages, negotiation and settlement, file management, policy determination and analysis of small to moderate homeowner's property claims while providing a high level of seamless customer service and satisfaction, building agency relationships, and knowledge of the Homeowner Repair and vendor programs, providing back up for the program administrators. Included use of Outlook, Integrated Claims Systems, Xactimate and Xactanalysis.
Maintained office files, phones, reception; developed weekly status reports and assisted clients with inquiries providing effective solutions. Coordinated updates of annual safety technique classes; aided in organization and completion of year end inventory. Partnered with management as the communication center of the Division and its activities.
Purchasing agent assisting sales including liaison with vendors/Home Office providing active resolution of issues regarding products including delivery of material and customer satisfaction.
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