Dynamic insurance professional bringing 5 years in the field of insurance with an emphasis on automobile claims and property claim. Productivity and working knowledge of Xactimate, Symbility and Microsoft Word, Excel and Outlook. Analytical thinker, skilled at developing innovative solutions to complex problems.
Skills
Xactimate specialist
Property adjusting
HAZMAT expert
Database management
Strong interpersonal and communication skills
Claims file management processes
Automobile appraisals
Experience
Property Claim adjuster, 10/2016 - 05/2017 Liberty Mutual – Memphis, TN, Property Claims Adjuster Conducted prompt and thorough investigations in order to determine policy coverage. Evaluated facts of the loss, and interpret state and/or federal laws and regulations. Carefully reviewed all claim information to ensure accuracy, and avert fraudulent claims. Provided customer service to policyholders, third-party administrators, and public adjusters. Collaborated with field and independent adjusters to assess damages. Produced documents throughout the claims process
Inside Property Claims Adjuster, 01/2016 - 06/2016 CNC Catastrophe & National Claim – City, STATE, Investigate claim damages using internal and external resources. Speak with the insured and involved parties like contractors. Met with customers face-to-face to collect documentation, explain settlements as well as covered/non covered expenses, and issued. Determine coverage approval/denial. Notify insured of coverage issues. Set reserve Levels. Maintain accurate and current claim file documentation throughout the cycle of claim cases. Reconciliation contractors estimate/invoice and issue payments. ALE/contents settlements: Set up field inspection. Dwelling/structure settlements: including depreciation, GST (tax) and estimate review. Maintain communication with insured until final settlement payment is negotiated and paid/close
Owner/field & Inside Property Claims Adjuster, 01/2015 - 10/2015 Pilot Catastrophe – City, STATE,
Performed detailed property inspections for storm restoration contractors including assessment of interior and exterior residential property, other detached structures, and leased property.
Scoped and photographed property for defects and damage, and accurately measured property
.Prepared sketch of floor plan and roofline and entered data into estimating software to develop line-by-line item costs of damages. Collaborated with contractors/insurance adjusters on property damage and compared cost estimates.
Prepared comprehensive reports that were used to negotiate purchase price and/or or repair of properties.
Build instant rapport with prospective property owners and gathered relevant information, as needed. Well-versed knowledge of residential construction includes but not limited to: foundation, roofing, siding, electrical, plumbing, flooring, and painting as well as solid understanding of insurance jargon.
Education and Training
Bachelor of Science: Business Computer Information System (BCIS), Expected in 4 - University of North Texas - Denton, TX GPA:
Associate of Science: Network Administrator Support, Expected in 2 - Richard College - Dallas, TX GPA:
Certifications/license
State Farm Auto
State Farm Property
2017 TWIA/TFPA Residential Field Adjuster Certification
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