LiveCareer-Resume

property casualty insurance representative resume example with 5+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Talented professional considered knowledgeable leader and dedicated problem solver. Brings number years of valuable expertise. Attentive to detail with experience in Healthcare. Degree coursework with dedication to Homeland Security and Emergency Management primarily in critical infrastructure protection and risk management, intelligence, and counter-terrorism.

Education
Expected in 02/2021 to to Bachelor of Science | Criminal Science Colorado Technical University, Colorado Springs, CO GPA:
  • Dean's List 2018, 2019
  • Majored in Homeland Security & Emergency Management
  • Coursework in Critical Infrastructure protection, Emergency planning, Intelligence, counter-terrorism
Expected in 07/2022 to to Master of Science | Homeland Security Colorado Technical University, Colorado Springs, CO GPA:
Accomplishments
  • Used Microsoft Excel to develop agent commission tracking spreadsheets.
Skills
  • Customer service-focused
  • Database Management
  • Marketing and advertising
  • Knowledge of building codes
  • Claims reporting systems
  • Client needs analysis
  • Health insurance
  • Customer Service
  • Detail-oriented
  • Quality assurance
  • Infrastructure development
  • Security planning
  • First Aid/CPR
  • Relationship-Building
  • MS Office
  • Troubleshooting
  • Multitasking abilities
  • Excellent work ethic
  • Inbound and Outbound Calling
  • Risk mitigation
  • Policy renewals
  • Good listening skills
  • Conflict resolution
  • Leadership
Work History
10/2020 to Current Property & Casualty Insurance Representative Charter Spectrum | Chino, CA,
  • Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Analyzed retention, loss ratio trends and sales volume to identify areas for improvement.
  • Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
06/2017 to 06/2020 Senior Broker Services Securitas Security Services Usa, Inc. | Evansville, IN,
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Responded to customer requests for products, services and company information.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Scanned, received and sent faxes to appropriate departments, including insurance claims, co-pay assistance information and patient documentation.
  • Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
  • Contacted insurance companies to discuss and resolve unpaid claims and incorrectly paid claims.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
10/2015 to 06/2017 Quality Assurance Analyst Firstsource/Kaiser Permanente | City, STATE,
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
  • Monitored process checks for proper completion and correct frequency.
  • Developed and maintained quality assurance procedure documentation.
  • Kept inspection journals and daily summary logs as required.
  • Collaborated with management to provide training on improved processes and assist with creation and maintenance of quality training.
  • Collected and analyzed activity data and initiated, developed and recommended improvements to systems, processes and procedures to increase productivity and reduce cost.
  • Provided analytical, planning and coordination support on projects as assigned, reviewing, interpreting, analyzing and illustrating data to stimulate and support enlightened decision making.
09/2008 to 05/2009 Campus Security Hawaii Pacific University | City, STATE,
  • Documented safety and security incidents, including [Type] using preset guidelines and methods.
  • Conducted regular campus security patrols and handled all incidents promptly to maintain overall safety for staff, students and visitors.
  • Enforced ongoing and special event parking regulations and issued parking tickets to violators.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

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Resume Overview

School Attended

  • Colorado Technical University
  • Colorado Technical University

Job Titles Held:

  • Property & Casualty Insurance Representative
  • Senior Broker Services
  • Quality Assurance Analyst
  • Campus Security

Degrees

  • Bachelor of Science
  • Master of Science

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