Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Highly enthusiastic customer service professional with 6 years client interface experience.
Skills
Active listener Ability to handle/resolve problems
Strong leadership capability Reliable, punctual and committed to customer
Strong organizational skills
Energetic work attitude
Accomplishments
Saved company money on consistent basis by working with loss prevention to monitor high-risk areas.
Won
"Employee of the Month" in 2013.
Experience
Promotions Clerk October 2014 to April 2016Red Rock Sations Casino and Resort － Las Vegas, NV
Increased volume and loyalty to the casino by attracting new players and building one-on-one relationships with
guests.
Created strategic marketing plans to enhance customer satisfaction.
Designed and created marketing
collateral for promotions, special events, concerts, drawings, etc.
Attended and assisted VIP events.
Host, Busser, Server July 2013 to CurrentAliante Hotel Casino Hotel － Las Vegas, NV
Accepted payment from customers and made change as necessary.
Assisted co-workers.
Assisted diners with
seating as needed.
Attempted to limit problems and liability related to customers' excessive drinking Checked
patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic
beverages.
Managed food and produce receiving process with 100% accuracy while following food handling
standards.
Placed food servings on plates and trays according to orders.
Inspected dining and serving areas to ensure cleanliness and proper setup.
Stocked cabinets and serving areas
with condiments, and refilled condiment container.
Cleaned up tables, spilled food, drink and broken dishes, and
removed empty bottles and trash.
Performed dishwasher duties.
Cashier October 2011 to October 2014Target － Las Vegas, NV
Assessed customer needs and responded to questions.
Provided professional and courteous service at all times.
Cleaned and straightened work area.
Rotated stock to maintain freshness.
Maintained up-to-date knowledge of
store policies regarding payments, returns and exchanges.
Cross-trained and provided back-up for other
customer service representatives when needed.
Expressed appreciation and invited customers to return to the
store.
At times served as the company's only bilingual Spanish/English customer service representative.
Conducted investigations regarding suspected incidents of external fraud, employee theft and embezzlement.
Patrolled the facility and served as a general security presence and visible deterrent to crime and rule
infractions.
Worked overtime shifts during busy periods.
Education
High School Diploma : 2011Centennial High School Las Vegas － Nevada, United States
Skills
customer satisfaction, customer service, bi-lingual, special events, leadership, marketing
collateral, policies, knowledge of
store, receiving, strategic marketing, Professional and friendly, Strong public speaker, Multi-tasking.
