Project Support Manager Resume Sample

Jessica

Claire

resumesample@example.com

(555) 432-1000

100 Montgomery St. 10th Floor

Summary

Highly-motivated Hardworking employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills

Microsoft Excel
Typing 85+ WPM
Reception Oversight
Microsoft
Data Entry Documentation
Quality Assurance
Computer Proficiency
Letter and Memo Composition
Multi-Line Phone Systems
Microsoft Office Suite
Organization and Efficiency
Invoicing and Billing
Sensitive Material Handling
Travel Coordination
Account Management
Multi-Line Telephone Systems
Proofreading
Office Equipment Maintenance

Back Office Operations
Invoice Processing
Spreadsheet Development
Operational Processes
Deadline-Oriented
Staff Training
Customer Service
Teamwork and Collaboration
Training and Mentoring
Performance Evaluations
Documentation Skills
Problem-Solving
Office Administration
Document Management
Verbal and Written Communication
Policy Development
Support Services

Education and Training

Hoosic Valley Central Schools Schaghticoke, NY Expected in 01/1992 High School Diploma

Experience

Asrc Federal Holding Company - Project Support Manager
Tacoma, WA 12/2014 - Current

In this position I manage our administrative staff that consist of Data Entry Specialists and Project Coordinators for multiple offices throughout the company.
Handled incoming calls and directed callers to appropriate department or employee.
Delivered exceptional customer service through direct communication with clients and team members.
Responded to customer issues to provide immediate resolution and improve retention.
Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Kept office equipment functional and supplies well-stocked to promote efficient operations.
Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Executed on-time, under-budget projects by solving complex issues for senior leadership.
Entered invoices into account software, updated accounts and identified aging balanced ready for collections activities.
Supported clerical and administrative needs of senior department staff.
Resolved billing discrepancies by completing detailed research and analysis and documented client rebate discounts and reserve fund records.

Bay Home And Window - Project Coordinator
Burlingame, CA 09/2010 - 12/2014

Assessed, monitored and reported on work progression.
Collaborated with internal teams to develop project solutions resulting in on-time execution.
Assisted project manager in drafting schedules and related documentation.
Produced status reports for customers and senior management.
Liaised with project managers to evaluate project scope and define milestones and deadlines.
Developed and implemented project tracker or calendar to meet and maintain standards.
Managed portfolio of projects to drive on-time deliverables within scope and budget.
Increased product knowledge by staying up to date on product offerings, features and functionality.
Troubleshot and resolved non-technical issues using support documentation and training.

Pepsico - Administrative Assistant
Irving, TX 12/2006 - 09/2010

Answered phone calls and emails to provide information, resulting in effective business correspondence.
Provided secretarial and office management support while building cooperative working relationships.
Inventoried and ordered supplies for office.
Scheduled appointments, meetings and events for management staff.
Responded effectively to sensitive inquiries or complaints.
Coordinated appointments, meetings and conferences.
Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Organized both physical and digital files and updated reports to coordinate project materials.
Directed customer communication to appropriate department personnel.
Composed correspondence, reports and meeting notes.
Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Handled incoming calls and directed callers to appropriate department or employee.
Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Kept office equipment functional and supplies well-stocked to promote efficient operations.
Sorted and distributed incoming faxes, letters and emails for office distribution.
Coordinated travel arrangements and completed expense reports for travel reimbursement.
Coordinated catering services for various functions, including sales trainings and department meetings.

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Resume Overview

School Attended

Hoosic Valley Central Schools

Job Titles Held:

Project Support Manager
Project Coordinator
Administrative Assistant

Degrees

High School Diploma

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