project supervisor scrum master resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -

HEALTHCARE PROJECT MANAGER Multi-certified Healthcare Project Manager with 8 years of experience in managing healthcare projects, supporting study operational activities, and providing technical and operational support for project planning, launch, and execution. Direct projects from inception to closure by creating and maintaining project schedules, distributing project communication, monitoring project progress, and making corrective decisions to ensure that projects are completed on time and within budget. Recognized for effective leadership in developing high-performance, collaborative teams that eliminate barriers, improve performance, and optimize processes in hospitals, Pharmaceuticals, and other industries. Guide teams throughout the project lifecycle, applying advanced communication, training, and mentoring skills. Team player with excellent communication, interpersonal, collaborative, leadership, and organization skills to influence business direction, reduce costs, create collaboration across departments, and improve customer satisfaction. Proficient and certified in EMR (Epic/Cerner) modules, Smart-Sheet, MS Excel, SQL, MS Office, SAP, IT, other relevant tools. AREA OF EXPERTISE Healthcare Project Management Project Planning/ Scheduling Corrective Action Planning Licensing Determinations Hazard/Incident Management OSHA Compliance Regulatory Compliance Site Investigation Violation Tracking Vendor Management Cost Management Performance Reporting Budget Planning & Control Workflow Analysis Quality Assurance Problem Resolution Team Supervision Staff Training & Mentoring Detailed Documentation Time Management Communication Organizational Development Relationship Building iCertis Contract Management SAP Invoicing Coupa Systems Zycus Contract Management

  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
01/2021 to Current
  • 19 community partner vaccination & staffing assistance program,
  • Supervise and manage the operation of 38 staff consisting of 6 Team Leaders, 21 Outreach Specialists, and 11
  • Registered Nurses, divided into 6 Strike Teams
  • Update relevant smart-sheets, excel files, and SQL data that apply to field outreach operations, including team’s vaccination status, completed training programs, lodging/address information, phone number, and email updates
  • Serve as Safety Officer for the Division and report safety issues/concerns to leadership
  • Responsible for creating work schedules for the Division’s Strike Teams and updating weekly ICS 204, ICS 209, and
  • ICS 214 for submission to Branch Operations
  • Update weekly timesheet and team roster for the Finance and Admin Section Chief related to specific tasks passed down from Branch Operations Chief
  • Submit Significant Event Report, General Request Form (213RR), and General Request Form (213RR) for the division
  • Attend weekly Divisional Supervisor’s Feedback Meeting and brief on division’s activities in daily Outreach Daily
  • Synch Meetings
  • Work with Data Section Chief to make smart-sheet more user-friendly for Division Supervisor
  • Assist Supervisor in completing an assigned task and communicate miscellaneous tasks/duties to Strike Team Leaders.
01/2020 to 08/2021
PROJECT MANAGER/SCRUM MASTER Millennium Trust Company Oak Brook, IL,
  • Assessing a project’s work status, costs, and supporting documentation against the corresponding grant’s scope of work (SOW) to reconcile estimated project costs with actual costs of the completed, approved grant SOW
  • Researched details of contracts, invoices, payment logs, timesheets, purchase orders, procurement, and other documentation to help resolve situations when actual costs do not clearly line up with the approved grant SOW
  • Supported review and eligibility of SOW changes such as code upgrades, hazard mitigation, change orders, etc
  • Helped team members and government agencies to monitor the process that assures federal post-award grant compliance requirements are being met by NYC agencies on issues such as contract procurement; environmental and historic preservation; adjustments based on insurance requirements; and adjustments based on SOW changes.
01/2019 to 01/2021
  • 19 community partner vaccination & staffing assistance program,
  • Investigated safety concerns and incidents to prepare detailed reports for superiors
  • Conducted thorough safety compliance inspections, identifying and resolving discrepancies as needed
  • Improved safety for employees with diligent attention to behaviors, processes, and environmental concerns
  • Conducted, coordinated safety meetings and safety training to educate workers about safety policies, laws, & practices
  • Assisted with reviews and prosecution of severe violations, assisting with preparing cases and testifying in court
  • Approved or denied applications based on fair and equitable criteria
  • Identified and reported legal violations to the relevant board or agency, supplying personal information and evidence to support reports
  • Clarified compliance issues and degrees of violations by comparing activities against established criteria and consulting with investigation teams
  • Protected the company from liability by maintaining strict compliance with legal regulations.
06/2014 to 12/2018
  • Maintained projects and project resources throughout the entire Software Development Lifecycle and drive strategic projects to completion on time and in scope
  • Engaged business stakeholders to identify and incorporate business owned project tasks and dependencies, and successfully engage in multiple initiatives simultaneously
  • Managed Scrum teams, and worked with the IT team members to coordinate daily tasks and lead daily scrum
  • Developed strategies to reduce project costs (same costs but allowing for more projects) and increase project success rate from 50% to 75% by initiating a two-phase project selection process
  • Created strategies for risk mitigation and contingency planning, and ensured projects are on schedule and deadlines are met
  • Directed and oversaw project team and managed conflicts within the group; efficiently identified, escalated, and solved project issues
  • Demonstrates leadership and facilitated open communications between technical teams and the senior board
  • Responsible for change/communication management and weekly updates reporting to stakeholders and PMO concerning project progress
  • Created useful working relationships with all members of the projects; gathered, analyzed, and disseminated information to the team to maintain project progress
  • Reduced complex problems too easily understood narratives and informational materials, including drawings, infographics, presentations, etc
  • Evaluated and documented alternatives that will provide the most effective solutions to business problems
  • Defined and documented business requirements for moderate-to-complex projects, and delivered Business Process
  • Design & Use Cases documentation for a variety of projects
  • Responsible for negotiating requirements and deliverables with the client, and performed User Acceptance and
  • Application Testing
  • Provided consulting in information security technology alignment to the client to identify and satisfy the business needs
  • Reviewed designs and technical specification documents for alignment with business solutions.
Education and Training
Expected in 02/2010 to to
BSc.: Information Technology
University of Lagos - ,
Expected in to to
Certified Project Manager Prefessional (PMP):
Project Management Institute - ,
Expected in to to
Certified (Agile) Scrum Master: - ,
Expected in to to
Certified Scrum Product Owner (CSPO):
Scrum Alliance - ,
Expected in to to
Service Now SAP Certified ITIL Foundation Version4:
Service Now - ,
Expected in to to
Certified in IS-00240.b Leadership And Influence:
Emergency Management Institute - ,

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Resume Overview

School Attended

  • University of Lagos
  • Project Management Institute
  • Scrum Alliance
  • Service Now
  • Emergency Management Institute

Job Titles Held:



  • BSc.
  • Certified Project Manager Prefessional (PMP)
  • Certified (Agile) Scrum Master
  • Certified Scrum Product Owner (CSPO)
  • Service Now SAP Certified ITIL Foundation Version4
  • Certified in IS-00240.b Leadership And Influence

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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