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Project Specialist Resume Example

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PROJECT SPECIALIST
Summary

Dependable, driven and friendly. Excellent organizational, problem-solving skills and analytical skills. Over 5+ years of experience working in the healthcare field providing customer service administrative skills. Committed and motivated professional with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.

Highlights
  • Deadline-oriented
  • Spreadsheet development
  • Microsoft Office
  • Report analysis
  • Inventory systems
  • Meeting planning
    • Internet Research
    • Prioritization
    • Typing
    • Creative problem solving
    • Proofreading
    • Results-oriented
    Accomplishments
    Scheduling
    • Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.
    Multitasking
    • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
    Administration
    • Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
    Training
    • Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
    Experience
    June 2010 to February 2013
    Kaiser PermanentePortland, ORProject Specialist
    • Research and track quotes from vendors for medical equipment consultant (MEC).
    • Assist with organizing vendor deliveries, scheduling medical equipment and documenting inventory control.
    • Perform heavy data entry to run reports for report analysis for medical equipment consultant.
    • Create and organized new project folders for finance including vendor contracts and invoices.
    • Perform quality control checks on invoices utilizing Project Tracking Accounting software.
    • Update the furniture/equipment database and create reports for the medical equipment consultant.
    • Assist the National Facilities Services Capital Team with closeout of projects for compliance.
    • Review schedules and budgets revisions for project managers to check for errors.
    • Create, type and mail final contract termination letters to vendors.
    • Archive hundreds of project file folders for finance team and for project managers.
    • Track in Excel the project number, the project manager's name and date of the closed files.
    • Run query reports using.
    • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
    June 2006 to March 2009
    Covance IncPortland, ORQuality Control Specialist II
    • Trained and tracked employees on SOP training, safety training, HR training, policies and procedures at a clinical setting.
    • Achieved over 100% score two consecutive years on EH&S Strategic Corporate Plan.
    • Ensured OSHA compliance of State and Federal Regulations included training, creating, updating, and tracking the Annual Environmental Health & Safety Strategic Plan.
    • Saved thousands of dollars in risk management activities by implementing new safety procedures.
    • Performed QC reviews for proper documentation required by FDA on clinical trial protocols, regulatory documents, informed consent forms and medical charts.
    • Reviewed, proofread and edited hundreds of documents for U.S.
    • Global SOP Committee.
    • Gathered quantity and types clinical data errors for Six Sigma project to improve data quality.
    • Conducted, internal and external quality audits including regulatory and provided reports to QA and corporate.
    • Managed incoming and outgoing calls for busy medical office.
    • Standardized department filing system to increase efficiency.
    • Increased meeting efficiency by developing meeting agendas.
    • Handled and processed confidential patient information.
    June 2005 to February 2006
    State of OregonPortland, OROffice Assistant II
    • Managed front health licensing office for Executive Director often.
    • Tracked and managed student applicant info, doctor's info into Excel and proprietary database.
    • Organized and maintained training files for students and medical practitioners.
    • Provided excellent customer service, processed license renewals and entered information into database.
    • Improved customer-service feedback from applicants by having friendly, prompt and accurate service.
    • Typed letters and correspondence to applicants and public using Word.
    • Provided State of Oregon license verification letters to employers using database system and Word.

    March 2004 to June 2005
    Nordstrom IncPortland, ORSales Associate
    • Sold over 250k in merchandise.
    • Provided excellent customer service for sales and customer follow-up.
    • Trained in sales techniques and product information.
    • Performed merchandise searches using software for customers seeking a specific item.
    • Received and processed cash and credit payments for in-store purchases.
    • Placed special merchandise orders for customers.
    • Shared product knowledge with customers while making personal recommendations.
    • Demonstrated that customers comefirst by serving them with a sense of urgency.
    • Maintained friendly and professional customer interactions.
    • Verified that all merchandising standards were maintained on a daily basis.
    July 2002 to March 2004
    Oregon Nerve CenterPortland, ORResearch Assistant II
    • Managed front medical office on a regular basis including ordering and scheduling.
    • Made bank deposits on a regular basis and performed accounts receivable/invoicing.
    • Created new spreadsheets for business ideas and tracking information.
    • Cataloged, maintained database and organized over 8,000 research articles via the computer.
    • Pulled, copied, filed and organized medical records.
    • Read and filed insurance companies' explanation of benefits (EOBs), ICD-9 Obtained patient histories and performed blood pressures.
    • Performed diagnostic testing - quantitative somatosentory testing (QTT) and thermography.
    • Researched complex information for doctors using the Internet, libraries, etc.
    • Proofread National Institutes of Health (NIH) Grant applications, edited and prepared bibliographies.
    Education
    2000
    Portland State University
    Portland, OR    Science
    Bachelor of Science
    Awards

    Kaiser Permanente

    • Award of Recognition August 2012, received the award for the great efforts to support the construction completion of the Westside Medical Center.

    • National Facilities Services Team Excellence Award, January 2011, received the award for providing excellent quality and customer service on the building of the new Westside Medical Center in Hillsboro, OR.

    • National Facilities Services Hard Hat Award, December 2010, received this for being a supportive team member.

    Covance Inc.

    • Covance Bravo Award, March 2009 - As the appointed Environmental Health and Safety Coordinator, the award was received for working the Covance Way by demonstrating some of its main principles providing excellent quality, customer service focused, scientific excellence, collaboration and teamwork.
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    Resume Overview

    Companies Worked For:

    • Kaiser Permanente
    • Covance Inc
    • State of Oregon
    • Nordstrom Inc
    • Oregon Nerve Center

    School Attended

    • Portland State University

    Job Titles Held:

    • Project Specialist
    • Quality Control Specialist II
    • Office Assistant II
    • Sales Associate
    • Research Assistant II

    Degrees

    • Science Bachelor of Science

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