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Project Specialist Resume Example

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PROJECT SPECIALIST
Professional Summary

Performance-driven Fire Alarm, Access Control, and CCTV Technician determined to provide excellent service and assistance to customers. Enthusiastic worker promoting excellent attendance record. Previous owner \ manager experience.

Work History
Project Specialist, 11/2017 to 06/2020Convergint Technologies LLC, Bixby, OK
  • Performed installations of high-tech security systems, which included access and elevator controls, alarms and video surveillance systems.
  • Educated customers on effective use of security systems.
  • Educated customers on proper ways to use security systems after completing tests and repairs.
  • Explained how to properly use security systems so that customers were knowledgeable.
  • Maintained accurate records of customer service calls and inputted all information into company's database.
  • Fully installed fire alarms and various security devices.
  • Performed annual inspections on fire and security alarm systems under supervision of service manager.
  • Responded to maintenance calls and troubleshot devices.
  • Installed, tested and serviced alarm and associated systems for commercial customers.
  • Tested all newly installed fire alarms.
  • Read and understood product manuals and blueprints.
  • Communicated effectively with customers, answering questions and concerns regarding systems.
  • Maintained excellent attendance record, consistently arriving to work on time.
Owner / Operator /Technician, 08/2007 to 11/2017Adair CCTV & Computers, Tahlequah, OK
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
  • Managed 3 employees by supervising daily tasks.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
  • Configured hardware, devices and software to set up work stations for employees.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Answered calls and emails at company's help desk, assisting employees and customers with troubleshooting computer issues.
  • Backed up company data on regular basis, successfully recovering critical information after malware attacks.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Linked computers to network and peripheral equipment, including printers and scanners.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Setup, installed and configured computers in various business locations to support operations and reporting.
  • Educated customers on effective use of security systems.
  • Educated customers on proper ways to use security systems after completing tests and repairs.
  • Explained how to properly use security systems so that customers were knowledgeable.
  • Maintained accurate records of customer service calls and inputted all information into company's database.
  • Responded to maintenance calls and troubleshot devices.
  • Installed, tested and serviced alarm and associated systems for commercial and residential customers.
  • Demonstrated features and functionality of alarm systems to customers.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Monitored social media and online sources for industry trends.
Regional Store Manager \ IT Support, 07/1994 to 10/2017Felts Shoes, Tahlequah, OK
  • Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
  • Created work schedules according to sales volume and number of employees.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
  • Analyzed and interpreted store trends with Prism to facilitate planning.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Rotated merchandise and displays to feature new products and promotions.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Oversaw, trained and encouraged employees, promoting culture of efficiency and performance.
  • Trained and developed new associates on POS system and key sales tactics, which improved process flows.
Education
High School Diploma, 06/1995
Tahlequah High School - Tahlequah, OK
No Degree, Computer Science
University of Arkansas, Fayetteville - Fayetteville, AR
C-CURE 9000 Certification , 04/2019
Software House Certification - Oklahoma City, OK
Certified Technician , 01/2020
Kantech Certification - Tulsa, OK
Certified Professional Technician , 02/2020
Gallagher - Kansas City, KS
OSHA SAFETY, 03/2020
OSHA 10 - ONLINE
Skills
  • Oklahoma department of labor licensees held; CCTV-M, RFB-M, AC-T, CFA-T
  • Knowledgeable in construction safety
  • Reading blueprints
  • OSHA compliance
  • Management
  • Organization
  • Problem resolution
  • Budgets
  • Relationship development
  • First Aid/CPR
  • Project organization
  • Customer service
  • Business operations
  • Communications
  • Supervision
  • Team management
  • MS Office
  • Virus and Malware Prevention
  • Security Best Practices
  • Operating System Testing
  • Network Component Installations
  • Desktop and Laptop Installations
  • Software testing
  • Programming
  • Email account set up
  • Technical Support
  • Operating systems
  • Project Management
  • Software diagnosis
  • Data Entry
  • TCP/IP
  • Data recovery
  • Desktop support
  • Security and burglar alarms
  • Written and verbal communication
  • Installation and repairs
  • Fire alarm systems
  • Equipment testing
  • Field Device Terminations
  • Low-voltage Systems
  • Panel Terminations
  • NFPA
  • CCTV
  • System Troubleshooting
  • Access Control Systems
  • OSHA 10
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Resume Overview

Companies Worked For:

  • Convergint Technologies LLC
  • Adair CCTV & Computers
  • Felts Shoes

School Attended

  • Tahlequah High School
  • University of Arkansas, Fayetteville
  • Software House Certification
  • Kantech Certification
  • Gallagher
  • OSHA 10

Job Titles Held:

  • Project Specialist
  • Owner / Operator /Technician
  • Regional Store Manager \ IT Support

Degrees

  • High School Diploma , 06/1995
    No Degree , Computer Science
    C-CURE 9000 Certification , 04/2019
    Certified Technician , 01/2020
    Certified Professional Technician , 02/2020
    OSHA SAFETY , 03/2020

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