Project Specialist Resume Example
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PROJECT SPECIALIST
Professional Summary
Performance-driven Fire Alarm, Access Control, and CCTV Technician determined to provide excellent service and assistance to customers. Enthusiastic worker promoting excellent attendance record. Previous owner \ manager experience.
Work History
Project Specialist, 11/2017 to 06/2020Community Health System, Chesterton , IN
- Performed installations of high-tech security systems, which included access and elevator controls, alarms and video surveillance systems.
- Educated customers on effective use of security systems.
- Educated customers on proper ways to use security systems after completing tests and repairs.
- Explained how to properly use security systems so that customers were knowledgeable.
- Maintained accurate records of customer service calls and inputted all information into company's database.
- Fully installed fire alarms and various security devices.
- Performed annual inspections on fire and security alarm systems under supervision of service manager.
- Responded to maintenance calls and troubleshot devices.
- Installed, tested and serviced alarm and associated systems for commercial customers.
- Tested all newly installed fire alarms.
- Read and understood product manuals and blueprints.
- Communicated effectively with customers, answering questions and concerns regarding systems.
- Maintained excellent attendance record, consistently arriving to work on time.
Owner / Operator /Technician, 08/2007 to 11/2017Adair CCTV & Computers, City , STATE
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
- Managed 3 employees by supervising daily tasks.
- Patched software and installed new versions to eliminate security problems and protect data.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Configured hardware, devices and software to set up work stations for employees.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Answered calls and emails at company's help desk, assisting employees and customers with troubleshooting computer issues.
- Backed up company data on regular basis, successfully recovering critical information after malware attacks.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Linked computers to network and peripheral equipment, including printers and scanners.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Setup, installed and configured computers in various business locations to support operations and reporting.
- Educated customers on effective use of security systems.
- Educated customers on proper ways to use security systems after completing tests and repairs.
- Explained how to properly use security systems so that customers were knowledgeable.
- Maintained accurate records of customer service calls and inputted all information into company's database.
- Responded to maintenance calls and troubleshot devices.
- Installed, tested and serviced alarm and associated systems for commercial and residential customers.
- Demonstrated features and functionality of alarm systems to customers.
- Maintained excellent attendance record, consistently arriving to work on time.
- Monitored social media and online sources for industry trends.
Regional Store Manager \ IT Support, 07/1994 to 10/2017Felts Shoes, City , STATE
- Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
- Created work schedules according to sales volume and number of employees.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
- Analyzed and interpreted store trends with Prism to facilitate planning.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Rotated merchandise and displays to feature new products and promotions.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Oversaw, trained and encouraged employees, promoting culture of efficiency and performance.
- Trained and developed new associates on POS system and key sales tactics, which improved process flows.
Education
High School Diploma, 06/1995
Tahlequah High School - City, State
No Degree, Computer Science
University of Arkansas, Fayetteville - City, State
C-CURE 9000 Certification , 04/2019
Software House Certification - City
Certified Technician , 01/2020
Kantech Certification - City
Certified Professional Technician , 02/2020
Gallagher - City
OSHA SAFETY, 03/2020
OSHA 10 - City
Skills
- Oklahoma department of labor licensees held; CCTV-M, RFB-M, AC-T, CFA-T
- Knowledgeable in construction safety
- Reading blueprints
- OSHA compliance
- Management
- Organization
- Problem resolution
- Budgets
- Relationship development
- First Aid/CPR
- Project organization
- Customer service
- Business operations
- Communications
- Supervision
- Team management
- MS Office
- Virus and Malware Prevention
- Security Best Practices
- Operating System Testing
- Network Component Installations
- Desktop and Laptop Installations
- Software testing
- Programming
- Email account set up
- Technical Support
- Operating systems
- Project Management
- Software diagnosis
- Data Entry
- TCP/IP
- Data recovery
- Desktop support
- Security and burglar alarms
- Written and verbal communication
- Installation and repairs
- Fire alarm systems
- Equipment testing
- Field Device Terminations
- Low-voltage Systems
- Panel Terminations
- NFPA
- CCTV
- System Troubleshooting
- Access Control Systems
- OSHA 10
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Resume Overview
School Attended
- Tahlequah High School
- University of Arkansas, Fayetteville
- Software House Certification
- Kantech Certification
- Gallagher
- OSHA 10
Job Titles Held:
- Project Specialist
- Owner / Operator /Technician
- Regional Store Manager \ IT Support
Degrees
- High School Diploma , 06/1995
No Degree , Computer Science
C-CURE 9000 Certification , 04/2019
Certified Technician , 01/2020
Certified Professional Technician , 02/2020
OSHA SAFETY , 03/2020
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