Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.

  • Customer relations
  • Training and development
  • Data evaluation
  • Data entry
  • Promotional support
  • Shipping and receiving understanding
  • Office equipment proficiency
  • Cross-functional collaboration
  • Business development understanding
  • Materials transport
  • Conflict mediation
  • Consultative and relationship selling
  • Account management
  • Business development
  • Training and mentoring
  • Product knowledge
  • Client account management
  • Follow up ability
  • Territory management
  • Territory and account management
  • Market research and sales analysis
  • Customer service excellence
  • Call Center Operations
  • Transportation solution development
  • Sales Forecasting
  • Product procurement
  • Market trend analysis
  • Reliable and trustworthy
  • Planning
  • Organizational skills
  • Clerical
  • Collaboration
  • Decision-making
  • Accurate recordkeeping
  • Supply chain assistance
  • Training and coaching
  • Project management
  • File and data retrieval systems
  • Report writing
  • Expense reporting
  • Leadership
  • Microsoft Office
  • Troubleshooting
  • Time management
  • Active listening
  • Multitasking
  • Project management abilities
  • Microsoft Office expertise
  • System implementation
  • Stockroom procedures
06/2014 to 06/2018
Project Quality Manager Aquatech Mooresboro, NC,
  • Reduced project gaps, directing quality control initiatives for new installations.
  • Reviewed standard operating procedures or quality assurance manuals to refine production processes or update for conformity to new regulations or policies.
  • Trained and developed employees in effort to contribute to overall professional growth.
  • Delivered reports on quality control metrics to internal departments for analysis as well as to outside vendors and contractors for consideration in new contracts.
  • Reviewed specifications for products,
  • Collaborated with customers to develop quality control criteria for products based on customer needs and intended product applications.
  • Managed team of technicians and inspectors to ensure adherence to product requirements.
  • Monitored execution of testing activities, directing supervisors, inspectors and floor workers according to testing specifications to gather accurate, useful data.
  • Compared properties and dimensions of completed production items to project specifications, verifying fulfillment of expectations and sufficiency for sale.
  • Conferred with contract administrators, led quality assurance procedures and prepared reports.
09/2010 to 05/2014
Regional Sales Manager Rite-Hite Windsor, CT,
  • Maintained open communication, followed-up on customer needs and offered new products to account holders to maintain client base and encourage repeat buyers.
  • Traveled to customer sites with sales representatives to meet and help close deals through effective persuasion.
  • Developed productive relationships with key account holders.
  • Supported, trained and motivated team of professionals to consistently meet annual goals for sales and production.
  • Supervised sales strategy, training, team structure and communication of regional sales program.
  • Mentored and trained staff to define and exceed field sales objectives.
  • Established clear lines of communication between business and clients.
  • Met regional sales objectives by developing and implementing promotion strategies, coordinating sales team and servicing key accounts to fortify business relationships.
  • Developed and managed regional sales program and market operations.
  • Forecasted and documented annual and quarterly profits.
  • Coordinated product acquisition and distribution processes.
05/2004 to 08/2010
Buyer Specialist Atrium Health Matthews, NC,
  • Negotiated prices, discount terms and transportation arrangements with suppliers.
  • Obtained information about customer needs and preferences by conferring with sales or purchasing personnel.
  • Analyzed buying trends at each store location to identify appropriate mix of inventory items for top-tier sales.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Examined, selected, and purchased merchandise consistent with specification requirements.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
Customer Care Representative Baker Hughes Company Other Idaho, ID,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Promptly responded to customer inquiries and resolved complaints to promote loyalty.
  • Researched resolutions, contacted necessary departments and responded back to customer back phone, mail or fax as follow up.
  • Kept customer and system account information accurate and current to support timely resolutions for all concerns.
  • Built client rapport, accurately processing repair invoices and claims while troubleshooting financial discrepancies through completion.
  • Coordinated logistics and verified equipment shipment pricing and availability.
  • Promoted product offerings to drive growth and exceed benchmarks.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Documented conversations with customers to track requests, problems and solutions.
  • Documented customer inquiries and feedback and entered service delivery suggestions in company database.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
Education and Training
Expected in 06/2017
Bachelor of Science: Project Management
ITT Technical Institute - Madison, AL - Madison, AL,
Expected in 08/2007
Associate of Applied Science: Business Communications
Gadsden State Community College - Gadsden, AL
Expected in 08/1999
Master of Science: Psychology
University of Florida - Gainesville, FL

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School Attended

  • ITT Technical Institute - Madison, AL
  • Gadsden State Community College
  • University of Florida

Job Titles Held:

  • Project Quality Manager
  • Regional Sales Manager
  • Buyer Specialist
  • Customer Care Representative


  • Bachelor of Science
  • Associate of Applied Science
  • Master of Science

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