Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Skills
Customer relations
Training and development
Data evaluation
Data entry
Promotional support
Shipping and receiving understanding
Office equipment proficiency
Cross-functional collaboration
Business development understanding
Materials transport
Conflict mediation
Consultative and relationship selling
Account management
Business development
Training and mentoring
Product knowledge
Client account management
Follow up ability
Territory management
Territory and account management
Market research and sales analysis
Customer service excellence
Call Center Operations
Transportation solution development
Sales Forecasting
Product procurement
Market trend analysis
Reliable and trustworthy
Planning
Organizational skills
Clerical
Collaboration
Decision-making
Accurate recordkeeping
Supply chain assistance
Training and coaching
Project management
File and data retrieval systems
Report writing
Expense reporting
Leadership
Microsoft Office
Troubleshooting
Time management
Active listening
Multitasking
Project management abilities
Microsoft Office expertise
System implementation
Stockroom procedures
Experience
06/2014 to 06/2018
Project Quality ManagerAquatech – Mooresboro, NC,
Reduced project gaps, directing quality control initiatives for new installations.
Reviewed standard operating procedures or quality assurance manuals to refine production processes or update for conformity to new regulations or policies.
Trained and developed employees in effort to contribute to overall professional growth.
Delivered reports on quality control metrics to internal departments for analysis as well as to outside vendors and contractors for consideration in new contracts.
Reviewed specifications for products,
Collaborated with customers to develop quality control criteria for products based on customer needs and intended product applications.
Managed team of technicians and inspectors to ensure adherence to product requirements.
Monitored execution of testing activities, directing supervisors, inspectors and floor workers according to testing specifications to gather accurate, useful data.
Compared properties and dimensions of completed production items to project specifications, verifying fulfillment of expectations and sufficiency for sale.
Conferred with contract administrators, led quality assurance procedures and prepared reports.
09/2010 to 05/2014
Regional Sales ManagerRite-Hite – Windsor, CT,
Maintained open communication, followed-up on customer needs and offered new products to account holders to maintain client base and encourage repeat buyers.
Traveled to customer sites with sales representatives to meet and help close deals through effective persuasion.
Developed productive relationships with key account holders.
Supported, trained and motivated team of professionals to consistently meet annual goals for sales and production.
Supervised sales strategy, training, team structure and communication of regional sales program.
Mentored and trained staff to define and exceed field sales objectives.
Established clear lines of communication between business and clients.
Met regional sales objectives by developing and implementing promotion strategies, coordinating sales team and servicing key accounts to fortify business relationships.
Developed and managed regional sales program and market operations.
Forecasted and documented annual and quarterly profits.
Coordinated product acquisition and distribution processes.
05/2004 to 08/2010
Buyer SpecialistAtrium Health – Matthews, NC,
Negotiated prices, discount terms and transportation arrangements with suppliers.
Obtained information about customer needs and preferences by conferring with sales or purchasing personnel.
Analyzed buying trends at each store location to identify appropriate mix of inventory items for top-tier sales.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Prioritized and organized tasks to efficiently accomplish service goals.
Exceeded customer satisfaction by finding creative solutions to problems.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Examined, selected, and purchased merchandise consistent with specification requirements.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved operations by working with team members and customers to find workable solutions.
to
Customer Care RepresentativeBaker Hughes Company – Other Idaho, ID,
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Promptly responded to customer inquiries and resolved complaints to promote loyalty.
Researched resolutions, contacted necessary departments and responded back to customer back phone, mail or fax as follow up.
Kept customer and system account information accurate and current to support timely resolutions for all concerns.
Built client rapport, accurately processing repair invoices and claims while troubleshooting financial discrepancies through completion.
Coordinated logistics and verified equipment shipment pricing and availability.
Promoted product offerings to drive growth and exceed benchmarks.
De-escalated customer issues with proven conflict mediation and problem-solving abilities.
Documented conversations with customers to track requests, problems and solutions.
Documented customer inquiries and feedback and entered service delivery suggestions in company database.
Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
Education and Training
Expected in 06/2017
Bachelor of Science: Project Management ITT Technical Institute - Madison, AL - Madison, AL, GPA:
Expected in 08/2007
Associate of Applied Science: Business Communications Gadsden State Community College - Gadsden, AL GPA:
Expected in 08/1999
Master of Science: Psychology University of Florida - Gainesville, FL GPA:
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