project order fulfillment manager resume example with 11 years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Received Letter of Appreciation for Military Leadership during Technical Training School. Recipient of the Supervisor’s Award for Outstanding Performance and Achievements during Military Technical Training School. Promoted twice while serving in the Air National Guard. Received CIP Yellow Belt certification. Developed and executed an agreement that recovered payments a challenging and overdue customer account. Received Two Spirit of Flowserve Awards for excellent performance. Accomplished Project Coordinator offering [Number] years of management experience overseeing office functions, project status and client relationships. Well-versed in optimizing processes, scheduling projects and cultivating relationships with associates and stakeholders.

  • Organization
  • Clerical
  • Communication
  • Resource planning
  • Budget administration
12/2017 to 12/2020 Project & Order Fulfillment Manager Builders Firstsource, Inc. | Littleton, CO,
  • Managed the order fulfillment process for two locations.
  • Responsibilities included order entry, purchasing, product data documentation, and warehouse inventory.
  • Improved the order acknowledgement process by providing clear customer communication on cost of shipping.
  • This improvement resulted in fewer overdue payments and reduced time spent closing out orders.
  • Coordinated component procurement with over 50 vendors for orders up to $1 million.
  • Managed inventory levels at two locations based on inventory stock levels, actual usage trends, and product lead times.
  • Coordinated emergency order execution with sales, engineering, and manufacturing.
  • Provided current order status reports and assisted with order forecasting during weekly engineering meetings.
  • Compiled comprehensive product data books for each job assembly.
  • These books included engineered drawings, performance data sheets, performance testing results, component materials, installation and operation manuals, and component country of origin.
  • Created a Job Status Dashboard for manufacturing that tracked individual component POs for each project.
  • This dashboard provided manufacturing with improved project transparency and reduced time spent on labor and capacity planning.
12/2013 to 12/2015 Sales Support Rep Parker-Hannifin, Corporation | Ottawa, KS,
  • Acted as the single point of contact for all Kammer Part Quotations and/or Orders in United States, Canada and Mexico.
  • Engaged with 50+ customers per day to achieve customer retention.
  • Managed product pricing including discounts and annual price changes.
  • Checked inventory to ensure the availability of requested product by customers as well as informed appropriate department of the order and shipping date.
  • Referenced specifications sheets against Flowserve records in order to create correct part BOMs for repair and replacement orders.
  • Entered orders in a timely manner as well as adhered to special instructions on purchase orders.
  • Reviewed orders for accuracy as well as providing real-time updates of all inventory levels when requested.
  • Resolved product and service problems by clarifying the customer's complaint, determining the root cause, providing solutions, and following up to ensure full customer satisfaction.
  • Supported sales reps on resolving customer parts complaints by coordinating with manufacturing sites in the United States & Germany.
  • Monitored and set corrective actions related to identified key performance indicators Such as; on time quotations, onetime order received, quality of product received, etc.
  • Work with production, sales, shipping, warehouse and/or common carrier personnel to expedite or trace missing or delayed shipments.
  • Maintained Annul Booking Plan aligned to Year Over Year company growth expectation (approx.
  • Baseline scope was in the range of $2 Mil.
  • Yearly bookings).
12/2010 to 12/2013 Customer Service Rep Flowserve | City, STATE,
  • Responsible for customer account information by maintaining customer records and updating account information.
  • Delivered prompt and professional solutions for customer inquiries via phone, email, and online chat.
  • Responsible for product pricing by creating and maintaining specific spreadsheets for individual distributor discounts & annual price increase.
  • Entered orders in a timely manner as well as adhered to special instructions on purchase orders.
  • Reviewed orders for accuracy as well as providing real-time updates of all inventory levels when requested.
  • Handled complaints and provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution.
  • Monitored and set corrective actions related to identified key performance indicators such as on time quotations, onetime orders received, quality of product received.
  • Compiled reports on overall customer satisfaction.
  • Worked with production, sales, shipping and warehouse teams to expedite orders.
  • Provided backup support for both Outside Sales Engineers and Application Engineers.
  • Met personal and team sales targets and call handling quotas.
  • Identified and implemented process improvements within the administrative function.
  • Responsible for organizing recurring staff meetings by preparing agendas, arranging meeting facilities and coordinating logistics.
  • Coordinated efficient and cost-effective travel arrangements (domestic and international), including flights, ground transportation, hotel accommodations, Visa requirements, and security procedures.
12/2007 to 12/2012 Sr Airman Tulsa Air National Guard | City, STATE,
  • Inspected, maintained, packed and adjusted aircrew flight equipment such as flight helmets, oxygen masks, parachutes, survival kits, and other safety equipment.
  • Evaluated problems and determined the feasibility of repair or replacement related to inspection and repairing fabric, rubber equipment, and parachutes.
  • Repaired fabric and rubber components, including protective clothing, thermal radiation barriers, flotation equipment, and various parachutes.
  • Forecasted, requisitioned, stored, handled, and transported ammunition, aircrew survival pyrotechnic devices, and other explosives such as releases, cutters, and signaling devices.
  • Used various types of test equipment including altimeters, oxygen testers, leakage testers, radio testers, and other test equipment to conduct reliability tests.
  • Maintained inspection and accountability documentation on equipment issued to aircrews or prepositioned on aircraft.
  • Assisted in training aircrew on equipment use, operation, and capabilities.
  • Assisted in training aircrew survival techniques including evasion procedures, emergency egress, post ejection/bailout descent procedures, combat survival procedures, environmental hazards, and other survival actions.
  • Assisted in training aircrew on use of chemical defense equipment; instructed aircrew on equipment donning, doffing, and decontaminating procedures.
Education and Training
Expected in 01/2003 to to High School Diploma | Broken Arrow High School, Broken Arrow, Force, OK GPA:
Expected in 01/2008 to to P0X1 CDC Level 3 Course | , Wichita Falls, TX GPA:
Expected in 01/2011 to to Equipment inspection and maintenance procedure training | , , GPA:
: Air Force
Expected in to to 1A1X1C | , , GPA:
Expected in to to Level 5 Course | , Tulsa, OK GPA:
Expected in to to Aircrew Flight Equipment operation and deployment procedure training | , , GPA:

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Resume Overview

School Attended

  • Broken Arrow High School

Job Titles Held:

  • Project & Order Fulfillment Manager
  • Sales Support Rep
  • Customer Service Rep
  • Sr Airman


  • High School Diploma
  • P0X1 CDC Level 3 Course
  • Equipment inspection and maintenance procedure training
  • 1A1X1C
  • Level 5 Course
  • Aircrew Flight Equipment operation and deployment procedure training

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