project manger demand management business analyst resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Career Overview
Jessica has over fifteen years of career experience. Her most recent function within the Project Management Office as a Business Analyst has required daily interactions with developers, analysts, and managers to gather requirements for technical implementations and deployments which she then discusses with executives to track project progression and meet deadlines. Jessica has spent her Technical career working as a liaison between business and technical teams. She has extensive experience in working with Client requirements and developing strategies to help Clients improve the way they do business. Jessica’s background in Branch Banking offers valuable insight to the Client’s end user experience. She is looking to further her Business Analyst career in her next opportunity.
Qualifications
Attention to Detail
Ability to work well in a team setting as well as independently
Works well with every level of the organization; internal as well as external customers
Computer Skills to include: Microsoft Word, Excel, Access, Outlook, Sharepoint, Visio, various in-house programs
Ability to successfully manage/lead groups of people toward a common goal
Strong understanding of systems integration and data exchange
Work Experience
01/2013 to CurrentProject Manger - Demand Management/Business AnalystForward Air | Itasca, IL,
Processed all Cross Sale projects submitted to Business Unit while adhering to established Service Level Agreements
Active role in merge of two separate Data Center processes, methodologies and tools
Gathered requirements and business objectives in order to Scope effective project plan to achieve Client partner success
Contributed to Business Unit which exceeded 2013 and 2014 revenue goals
Documented current and future state Demand Management and Implementation procedures - process improvement
Obtained resource assignments for large Cross Sale and Release projects
Lead and Managed small and medium scope implementation projects
Planned, lead and participated in multiple initiatives concurrently
Analyzed and determined Requirements for multiple projects
Provided solutions recommendations and responsible for producing solutions diagrams utilizing Visio
2007 to 2013Implementation Analyst LeadBank Of Clarke County | Louisville, CO,
Performed duties necessary for successful Conversion, Migration and DeNovo Bank events. Time management, prioritization and self direction are essential. Other skills and duties:
Gathered requirements for successful installation of software. This included meeting with the institution's executives, technical team, marketing personnel and front line users of the software
Mapped clients software information to relevant fields in Fiserv software
Used stock reports and created reports to verify conversion data and used those to update the Executive Deck
Created custom training materials to help my clients better understand the system
Worked with Institutions discovering and implementing best practices for depository products
Dealt with the Operations department at various banks, finding out how they run their business and how they would like to run their business going forward then take that information and map it to our product
Worked with software to create a condition, such as service charging in order to collect a fee from a specific checking account
Verified Data pre and post conversion through stock and custom created reports
Implemented installation of software, leading projects and ensuring on time delivery
Created custom scripts for use with Foxtrot software to merge data
Researched and resolved client issues with new and continuing Fiserv clients
2007 to 2007Customer Service RepresentitiveGreat Western Bank | Milbank, SD,
Performed duties necessary to support Sales for an ASI products distributor
Effectively communicated with various vendors and clients to ensure timely delivery of products
Personally/Timely communicated with Clients
Monitored and Tracked orders from quote to delivery
2005 to 2007Assistant Branch ManagerGreat Western Bank | Princeton, NJ,
Performed all duties associated with the Assistant Branch Manager position while demonstrating leadership, accountability and professionalism. Additional duties to include:
Supervised Teller staff
Prepared Month end and Quarterly reports, timely
Worked closely with Branch Manager and Vice Presidents to ensure the success of the Branch
Performed audits of all Negotiable Instruments and Cash
Safe Deposit Box rental and Maintenance
Performed all duties of Personal Banker
01/2005 to 01/2005Personal BankerAetna Inc. | City, STATE,
Performed all the essential duties of a Personal Banker. Duties include, but not limited to the following.
Provided professional banking service to all individual and business customers, including loan products and needs, opening and closing accounts, safe deposit entry, account or service inquiries and basic customer service duties.
Prepared monthly, quarterly and annual reports as required
Weekly/Daily reports
On-line Banking: Add/Remove accounts. Set up new customer accounts
IRA's: Setting up new plans/Maintaining existing plan
Account Sales
Assisted Branch Manager with additional duties as needed
Duties as requested
2002 to 2005Personal BankerAmerican Bank | City, STATE,
Performed all Personal Banker duties (see above) as well as being involved in certain special projects such as:
CDARS Program: Training and implementing of program at AmJessican Bank
Worked with Retail Banking officer to implement new operational procedures
Created/formated procedure manual for various Personal Banker/Operational duties
Database clean up
Jumbo/Express Data CD's
01/2000 to 01/2005Associate TrainerFazoli's Italian Restaurant | City, State,
Trained new/existing Associates
Involved in cost/labor control through leadership and proper training
Worked on F.I.T. Team to educate new restaurant owners/managers on operating a Corporate owned Fazoli's restaurant
Education and Training
Expected in 2001 to to B.A. | Business AdministrationUniversity of Wisconsin, Menomonie, WIGPA:
1996 -2001 University of Wisconsin - Stout Menomonie, WI
B.A., Business Administration
PROGRAMS/INTERSTS Member of Alpha Phi International Fraternity. Positions held include: Historian; Director of Chapter Operations; Vice President of Chapter Operations; House Manager. Served on Executive Board and Judiciary Board 3 years.
Organizations
Alpha Phi International Fraternity. Positions held include: Historian; Director of Chapter Operations; Vice President of Chapter Operations; House Manager. Served on Executive Board and Judiciary Board 3 years
Skills
Client communication, Best Practices, Time Management, Process Improvement, Solutions recommendations, Customer Service, Audits, Systems Integration
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