Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Forward-thinking management professional with a passion for strategy and organization and a keen interest in Project Management and Agile Practices. Adept at helping and leading cross-functional teams to realize their full potential, problem-solve, and provide exceptional business value to their customers. Leverages appropriate tools, methods, and strategies to organize and practically implement projects within both Traditional and Agile environments.

  • Work flow planning
  • Customer requirements analysis
  • Backlog management
  • Jira, MS Project expertise
  • Risk analysis
  • Requirements gathering
  • Resource planning
  • Quality assurance and control
  • Conflict management
  • Baseline schedules creation
  • Effective customer communication
Project Manger/Agile Scrum Master, 07/2018 - Current
Marriott International Scranton, PA,

Project Management

· Managed project life cycles from initiation to closing.

· Developed project charters, defined high-level scope, performed project assessments, identified stakeholders, performed stakeholder analysis, and obtained approval from key stakeholders.

· Prepared project management plans, facilitated requirements workshops, created work breakdown structures according to the time, cost, and quality standards outlined in the specific project charter.

· Directed and executed tasks defined in the Project Management Plan and developed teams. Obtained project resources, interviewed candidates, and conducted team building exercises. Implemented the approved changes and quality management plan.

· Evaluated and reported project performance using baselines and managed Stakeholder engagements. Change requests for scope, schedule, or budget were addressed with the project leaders in progress meetings and managed through the change control process. Monitored and controlled risks according to risk management plan. Assessed results of corrective action taken for approved changed requests during the project.

· Archived documents obtained stakeholder approval for deliverables and administrative closure while adhering to organizational practices. Documented lessons learned and obtained final acceptance of deliverables. Facilitated deliverables ownership transfer.

Scrum Master

· Supported the product owner by finding creative ways to manage and organize the product backlog while making certain that team members understand PBIs.

· Practiced servant leadership by facilitating Scrum events and leading improvement activities like ensuring that all user stories promoted product value based on the INVEST criteria.

· Ensured the expeditious identification and removal of impediments to team’s success and urging regular inspection and adaptation within the team to improve the empirical process.

· Monitored and assessed relevant team metrics including team health, burn-down charts, and velocity, and using those metrics to drive transparency and facilitate dependency management as needed.

· Utilized several retrospective formats to assess team maturity and encouraged conversations about process improvement while ensuring that systems were put in place to adequately resolve identified issues.

Project Manager, 08/2016 - 05/2018
Johnson Controls, Inc. Corpus Christi, TX,
  • Managed and worked to expand the establishment of the nationwide collegiate licensing branch of the business.
  • Oversaw the license application process and facilitated communication with individual college licensing agents and agencies.
  • Supervised the production and submission of design mockups for college marks for collegiate clients, including the University of Michigan, Purdue University, and the University of Iowa among others.
  • Collaborated with the marketing team to create the best marketing strategies for specific products based on the preferences of specific collegiate sports customers.
  • Managed and developed monthly reports for collegiate budgets and annual royalty payments to universities with existing licensing contracts.
  • Maintained collegiate licensing contracts and renewals and updated company records according to existing EEF and OPA guidelines.
  • Identified new business opportunities and potential partnerships with colleges across the country.
Office Administrator, 07/2015 - 07/2016
IQS Directory City, STATE,
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Researched, wrote a proofread manufacturing products for clients. Assisted in creating content for company advertising by working with sales representatives to create profiles for clients wanting to advertise their services on the IQS Directory website. Performed office administrative duties like answering emails and assisting sales representatives with client correspondence to ensure customer satisfaction.
Education and Training
Master of Science: Information Technology, Expected in 03/2021
University of Maryland Global Campus - Adelphi, MD,
Graduate Certificate: Project Management, Expected in 12/2020
University of Maryland Global Campus - Adelphi, MD,
Bachelor of Science: Public Health, Expected in 05/2015
Calvin University - Grand Rapids, MI,
  • PSM I,
  • PMP,
  • 6 Sigma GB, ASQ

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School Attended

  • University of Maryland Global Campus
  • University of Maryland Global Campus
  • Calvin University

Job Titles Held:

  • Project Manger/Agile Scrum Master
  • Project Manager
  • Office Administrator


  • Master of Science
  • Graduate Certificate
  • Bachelor of Science

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