Project Manager Vice President Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary
An experienced Project/Program Manager who thrives on building positive relationships with stakeholders to achieve results. Highly organized with a keen attention to detail. Possess strong analytical skills with the ability to learn quickly and work in a fast paced environment to deliver execution on time. Demonstrated ability to understand complex, end-to-end processes, identify common themes and provide management with recommendations for reducing complexity. Manage design or redesign of processes; integrate best practices to ensure continuous process improvement.
  • Project/Program Management
  • Process Development and Improvement
  • Business Analysis
  • Governance
  • Risk and Compliance
  • Business Continuity
  • Business Analysis
  • Coaching
  • Consulting
  • Credit
  • Crisis management
  • Client
  • Delivery
  • Equities
  • Senior management
  • Help Desk
  • Leadership training
  • Managing
  • Market
  • Meetings
  • Access
  • Office
  • SharePoint
  • Enterprise
  • Problem resolution
  • Processes
  • Process Development and Improvement
  • Program Management
  • Progress
  • Project plans
  • Reporting
  • Risk Assessment
  • Risk management
  • Sarbanes-Oxley
  • Securities
  • Treasury
Work History
Project Manager, Vice President, 02/2006 to Current
State Street Global AdvisorsNewport Beach, CA,
  • Ensure compliance to the Enterprise Application and Infrastructure Management (A&IM) Policy while overseeing the Line of Business Managed Applications and Infrastructure (LMAI) Program.
  • Developed and implemented LMAI governance routines in accordance to the Enterprise A&IM Policy requirements.
  • Streamlined reporting and improved communication to stakeholders while governing the LMAI Program, whose primary goal is to mitigate risk exposure to the company, ensuring that access to information and systems are controlled and only used for appropriate business needs.
  • Responsible for tracking the LMAI issues and risks across the Enterprise and managing compliance to the Enterprise Policy.
  • Collaborate with various divisions across the Enterprise and work with their associated Risk Leads.
  • Socialize and educate associates about Policy expectations and the LMAI requirements for compliance.
  • Provide guidance and coaching to associates with the usage of SharePoint and internal project tracking tools.
  • Coordinate and host monthly meetings, create dashboard reports, and monitor various issues, and risk management routines.
  • Communicate the health and progress of the LMAI Program with senior management and escalate all non-compliance Policy issues to the LMAI Governance Executive and Policy Owner.
  • Lead and/or coordinate special projects, as requested by management team.
  • Drive communication and coordinate across multiple business units to ensure the timely completion of objectives and the seamless execution of project plans.
Consultant, 10/2005 to 02/2006
MastercardNew York City, NY,
  • Worked on-site at Bank of America as the lead project manager for Business Continuity initiatives and on-going process activities for the Global Trading Infrastructure organization.
  • Hired as a full-time employee after four months of consulting and continued leading the Business Continuity Program with extended responsibilities.
Program Manager, 07/1994 to 09/2005
Teledyne TechnologiesHeidelberg, DE,
  • Managed the Risk and Controls program by supporting all aspects of compliance with Sarbanes-Oxley.
  • Provided analytical support in executing internal control disciplines and monitored the status of remediation plans.
  • Conducted Business Impact Assessments and implemented procedures to ensure compliance with corporate planning standards and for continuity and restoration.
  • Served as the primary contact to the Equities business group for all infrastructure service delivery concerns.
  • Maintained client satisfaction by managing routine service issues, proactively providing solutions, and coordinating problem resolution while participating on crisis management calls.
  • Responsible for the timely delivery of service improvement projects that led to more efficient trading operations.
  • Led a team of four in the Merger PMO group tasked with developing processes, tracking key milestones, risks and issues in efforts to integrate Chase Manhattan Bank and JP Morgan technology to a single bank.
  • Streamlined program office processes and reduced report generation cycle time.
  • Improved communication to stakeholders through the development of scorecards that reported the status for multiple initiatives to senior management and to all other interested parties.
  • Managed a Green Belt sponsored service improvement initiative to reduce Help Desk ticket volumes for the Credit and Rates business.
  • Identified opportunities for improvement, conducted analysis to determine the root cause for high-ticket volumes, proposed and implemented solutions and assessed impact.
  • Established metrics to quantify and to report on service delivery performance.
  • Participated in Chemical Bank's Operations and Technology two-year leadership training program that coupled classroom training with on-the-job experience in the form of rotational assignments.
  • Developed and managed project plans; reported project status for the various infrastructure teams working towards delivering the new trading facilities at Chase Manhattan Bank headquarters.
  • Streamlined market data usage through a demand management process that realized an estimated savings of $700K for the Singapore trading operations.
  • Implemented a Risk Assessment program in the Tokyo and Hong Kong office to identify merger-related risks.
  • Documented and steered remediation plans to minimize service disruption to trading operations.
  • Streamlined the confirmation and settlement processes in the U.S.
  • Securities and Domestic Treasury operations area by highlighting the inefficiencies and automating day-to-day procedures.
Bachelor of Science: Finance/International Business, Expected in 05/1994
New York University Stern School of Business - New York, NY
  • ITIL Foundations Certification
  • Six Sigma Methodologies (Green Belt)
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    Resume Overview

    School Attended
    • New York University Stern School of Business
    Job Titles Held:
    • Project Manager, Vice President
    • Consultant
    • Program Manager
    • Bachelor of Science