Project Manager Team Lead resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Innovative and adaptive professional with more than 20 years of progressive management experience. A self-starter focused on achieving results and improving the customer experience. Talented at managing dynamic and cross-functional teams with a proven track record of success. A people influencer with excellent interpersonal skills both written and verbal. Natural ability to successfully foster strategic partnerships across networks.

  • SLA implementation
  • Effective time management and collaboration skills
  • Problem-solving and attention to detail
  • Persuasive
  • Strong business acumen
  • Outstanding organizational and analytical skills
  • Dedicated team player
  • Flexible and adaptable
Work History
Project Manager Team Lead, 10/2017 to Current
AvionteBloomington, MN,
  • Manage all aspects of OLT implementation across 75+ markets nationwide. Exceeding monthly and YTD targets. (Access Planning and Support)
  • Support Unified Transport (UT)/Verizon Fiber Business Internet (VFBI) and Intelligent Edge Network (iEN) for PNW region. Deployment of ROADM, Satellite, NGPON2 and 1F network backhaul (OM96). Exceeded YTD targets for OM96 hand-offs and NEAT completions (Access Planning and Strategic Programs)
  • Prepare overall delivery schedules and time lines, escalate issues internally and externally
  • Coordinate and schedule resources across multiple organizations to align project requirements with business goals and objectives
  • Identify, monitor, report and escalate project-related issues to achieve timely resolution
  • Utilize project tracking tools (Google Sheets) and systems (i.e CCP, CoE, CoA, SRM, nSAP) to accurately document milestone completions, project issues, corrective action plans, and overall project completions
  • Maintain excellent communication and build positive working relationships with functional team members and management.
Manager-Data Network Implementation, 05/2012 to 05/2015
Verizon Telecom, Verizon Services Operation, Verizon BusinessCity, STATE,
  • Provided implementation support for multiple networks and special projects initiated from Engineering, Planning, Operations, IT, and Project Management.
  • Strategically built positive rapport and strong relationships internally and externally.
  • Identified and supported multiple cost savings opportunities and efficiencies.
  • Trained and guided team members to maintain high productivity and performance metrics per defined Service Level Agreements (SLA) and On-Time Performance (OTP) objectives.
  • Streamlined processes between network engineering and planning groups for increased production and efficiency.
  • Prioritized and adjusted workloads and schedules to accommodate last minute demands or needs of the business.
  • Cross-trained existing employees in order to maximize team performance and be a one-stop shop.

Manager-Internal Network Services, 11/1999 to 05/2012
MCI WorldCom Telecommunications Corporation/VerizonCity, STATE,
  • Lead a specialized 20-member team responsible for supporting high profile and complex customers requiring diversity and special design.
  • Developed standards and processes to support team mission.
  • Responsible for the hiring and termination of direct reports.
  • Provided employee training, development, and performance management. Applied leadership talents and problem-solving skills to maintain team efficiency and meet any daily demands.
  • Worked with Systems Development (IT) on order-entry and implementation/provisioning requirements in support of automation and new releases.
  • Monitored and prepared weekly and monthly reports.
  • Provided system expertise and guidance: NETCOM, COMS, MECCA, VDDS, SNM, F&E, TCOMS, eASR, Lotus Notes.
Team Lead-Private Line Provisioning, 07/1998 to 11/1999
MCI/WorldComCity, STATE,
  • Provided implementation and network provisioning support for National Accounts
  • Interfaced daily with account teams to ensure on-time customer delivery
  • Provided guidance and assistance to team members
  • Supported User Acceptance Testing (UAT) and took on additional job duties during high turn-over and large backlog
  • Worked with IT and system users for improved processes and system performance

Earlier Roles

Account Service Coordinator-MCI

Account Manager-Ceridian Employer Services

BBA: Management, Expected in 1994
Chaminade University of Honolulu - Honolulu, HI,
: Women's Professional Development, Expected in
Simmons School of Management - Baltimore, MD,
Professional Accomplishments

    Verizon, WorldCom, MCI

  • Awarded "Ovation" Network Engineering and Operations 2018
  • Awarded "Outstanding Leader" ACT-Achieving Culture Transformation 2012
  • Awarded "Verizon Business Award" in 2006 for Synergy Initiatives
  • Recipient of "Star Performers" in Operations & Technology for EDN Project 2005
  • Received "Restoration Award" Global Network Planning & Engineering for stellar contributions in providing expeditious restoration support during a national crisis 2005
  • Published in the Data Planning & Long Distance Newsletter 1999
  • Awarded with "Peak Achiever" Status (top 5% of company) in 1997 for outstanding customer service attention to National Accounts
  • Received "Network All-Star Award" for outstanding job performance 1995 and 1996
  • Selected and promoted to a new position to provide direction and leadership to manage a 'troubled' group during a time of high turnover. 2000

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Resume Overview

School Attended

  • Chaminade University of Honolulu
  • Simmons School of Management

Job Titles Held:

  • Project Manager Team Lead
  • Manager-Data Network Implementation
  • Manager-Internal Network Services
  • Team Lead-Private Line Provisioning


  • BBA

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