Project Manager Team Lead resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Innovative and adaptive professional with more than 20 years of progressive management experience. A self-starter focused on achieving results and improving the customer experience. Talented at managing dynamic and cross-functional teams with a proven track record of success. A people influencer with excellent interpersonal skills both written and verbal. Natural ability to successfully foster strategic partnerships across networks.
Skills
SLA implementation
Effective time management and collaboration skills
Problem-solving and attention to detail
Persuasive
Strong business acumen
Outstanding organizational and analytical skills
Dedicated team player
Flexible and adaptable
Work History
Project Manager Team Lead, 10/2017 to Current Avionte – Bloomington, MN,
Manage all aspects of OLT implementation across 75+ markets nationwide. Exceeding monthly and YTD targets. (Access Planning and Support)
Support Unified Transport (UT)/Verizon Fiber Business Internet (VFBI) and Intelligent Edge Network (iEN) for PNW region. Deployment of ROADM, Satellite, NGPON2 and 1F network backhaul (OM96). Exceeded YTD targets for OM96 hand-offs and NEAT completions (Access Planning and Strategic Programs)
Prepare overall delivery schedules and time lines, escalate issues internally and externally
Coordinate and schedule resources across multiple organizations to align project requirements with business goals and objectives
Identify, monitor, report and escalate project-related issues to achieve timely resolution
Utilize project tracking tools (Google Sheets) and systems (i.e CCP, CoE, CoA, SRM, nSAP) to accurately document milestone completions, project issues, corrective action plans, and overall project completions
Maintain excellent communication and build positive working relationships with functional team members and management.
Manager-Data Network Implementation, 05/2012 to 05/2015 Verizon Telecom, Verizon Services Operation, Verizon Business – City, STATE,
Provided implementation support for multiple networks and special projects initiated from Engineering, Planning, Operations, IT, and Project Management.
Strategically built positive rapport and strong relationships internally and externally.
Identified and supported multiple cost savings opportunities and efficiencies.
Trained and guided team members to maintain high productivity and performance metrics per defined Service Level Agreements (SLA) and On-Time Performance (OTP) objectives.
Streamlined processes between network engineering and planning groups for increased production and efficiency.
Prioritized and adjusted workloads and schedules to accommodate last minute demands or needs of the business.
Cross-trained existing employees in order to maximize team performance and be a one-stop shop.
Manager-Internal Network Services, 11/1999 to 05/2012 MCI WorldCom Telecommunications Corporation/Verizon – City, STATE,
Lead a specialized 20-member team responsible for supporting high profile and complex customers requiring diversity and special design.
Developed standards and processes to support team mission.
Responsible for the hiring and termination of direct reports.
Provided employee training, development, and performance management. Applied leadership talents and problem-solving skills to maintain team efficiency and meet any daily demands.
Worked with Systems Development (IT) on order-entry and implementation/provisioning requirements in support of automation and new releases.
Monitored and prepared weekly and monthly reports.
Provided system expertise and guidance: NETCOM, COMS, MECCA, VDDS, SNM, F&E, TCOMS, eASR, Lotus Notes.
Team Lead-Private Line Provisioning, 07/1998 to 11/1999 MCI/WorldCom – City, STATE,
Provided implementation and network provisioning support for National Accounts
Interfaced daily with account teams to ensure on-time customer delivery
Provided guidance and assistance to team members
Supported User Acceptance Testing (UAT) and took on additional job duties during high turn-over and large backlog
Worked with IT and system users for improved processes and system performance
Earlier Roles
Account Service Coordinator-MCI
Account Manager-Ceridian Employer Services
Education
BBA: Management, Expected in 1994 Chaminade University of Honolulu - Honolulu, HI, GPA:
: Women's Professional Development, Expected in Simmons School of Management - Baltimore, MD, GPA:
Professional Accomplishments
Verizon, WorldCom, MCI
Awarded "Ovation" Network Engineering and Operations 2018
Awarded "Verizon Business Award" in 2006 for Synergy Initiatives
Recipient of "Star Performers" in Operations & Technology for EDN Project 2005
Received "Restoration Award" Global Network Planning & Engineering for stellar contributions in providing expeditious restoration support during a national crisis 2005
Published in the Data Planning & Long Distance Newsletter 1999
Awarded with "Peak Achiever" Status (top 5% of company) in 1997 for outstanding customer service attention to National Accounts
Received "Network All-Star Award" for outstanding job performance 1995 and 1996
Selected and promoted to a new position to provide direction and leadership to manage a 'troubled' group during a time of high turnover. 2000
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